Gus Alatorre
Gus Alatorre at Toyota of Lancaster

Gus Alatorre | Page 6

Service Advisor

Toyota of Lancaster

43301 12th St West
Lancaster, CA 93534

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4.7
421 Reviews
4.7

421 Reviews

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421 Reviews of Gus Alatorre

July 30, 2025

Dealership Rating
Employee Rating

Me parece muy eficiente y estoy muy satisfecha con el trabajo que ellos están haciendo More

by josefaleon5050j0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 30, 2025

Toyota of Lancaster responded

Muchas gracias por tomarte el tiempo para dejarnos una calificación de 5 estrellas. ¡Lo apreciamos mucho!

July 28, 2025

Dealership Rating
Employee Rating

Went well, standard oil change and inspection, in and out pretty quickly, waited at dealership More

by Hotshoecsc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: U.B. Dominguez, Kiara Santos

Jul 29, 2025

Toyota of Lancaster responded

Thanks for the great review! If there’s anything we can do to make your experience perfect, we’d love to hear your thoughts.

July 24, 2025

Dealership Rating
Employee Rating

The manager Shannon was fantastic! My rep Gustavo, was not. I was misinformed and I felt forgotten. More

by Noemail23
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Maricela Cardenaas

Jul 25, 2025

Toyota of Lancaster responded

I'm sorry to hear that you were misinformed by one of our advisors, but I'm glad to hear that our Service Director, Chanin, was able to rectify the situation and make things right.

July 21, 2025

Dealership Rating
Employee Rating

It’s great place take care of there customers great service highly recommend them to friends More

by djtraxx661
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Eddie Gonzalez

Jul 21, 2025

Toyota of Lancaster responded

Thank you so much for sharing your experience with your followers! We’re thrilled you loved your visit and appreciate your support.

July 16, 2025

Dealership Rating
Employee Rating

All the salesman very nice all the melancholy there doing very well and great jo9 More

by atiaata1
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Jul 30, 2025

Toyota of Lancaster responded

Your 5-star review motivates us to keep pushing forward and sets the tone for excellence in all that we do.

July 15, 2025

Dealership Rating
Employee Rating

Very good service a very respectful and polite willl highly recommend to everyone thank you More

by Santa perez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 15, 2025

Toyota of Lancaster responded

We sincerely appreciate your business and your valuable feedback. Your satisfaction is what drives us, and we can’t wait to welcome you back for another outstanding experience.

July 15, 2025

Dealership Rating
Employee Rating

very good . price seem a bit high .other things look pretty nice for me . thanks to them. More

by masum
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kelly Adcock, Erick Bravo

Jul 15, 2025

Toyota of Lancaster responded

We sincerely appreciate you taking the time to share with us your experience. On behalf of our entire team, thank you for allowing us to serve you.

July 05, 2025

Dealership Rating
Employee Rating

Scheduled Toyota extended oil and tire rotation maintenance. In at 0900 and done bland out by 1020. Great service. More

by ECBERMAN
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Anthony Doyle , Chanin Yescas

Jul 08, 2025

Toyota of Lancaster responded

Thank you for being our customer and leaving us a wonderful 5-star review.

July 03, 2025

Dealership Rating
Employee Rating

Okay, some mistakes in regard to putting my car door panel back on appropriately. Scheduled appt. Coming soon. Thank you. Excellent service/assistance with rental car for 1 day. See you soon More

by jackieknallay
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 03, 2025

Toyota of Lancaster responded

Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. We'll be sure to take a look at your vehicle when you bring it back to the dealership.

June 29, 2025

Dealership Rating
Employee Rating

Erick Bravo is a fantastic service advisor who demonstrates a high level of care and consideration for the customer and ensures no question or concern goes unanswered. More

by none25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 30, 2025

Toyota of Lancaster responded

Thank you for your positive review! We're happy you had a good experience and are always looking for ways to improve—feel free to share any suggestions!

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