Hannah Pearson
Hannah Pearson at Norm Reeves Honda Superstore North Richland Hills

Hannah Pearson | Page 5

Service Advisor

Norm Reeves Honda Superstore North Richland Hills

7551 NE Loop 820
North Richland Hills, TX 76180

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4.6
87 Reviews
4.6

87 Reviews

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87 Reviews of Hannah Pearson

August 22, 2024

Dealership Rating
Employee Rating

Very friendly and helpful staff. Nice and relaxing waiting area. Somewhat slow for minor car issues, but overall they always get the job done and do it right the first time. More

by Aaron.Bridges
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Aug 23, 2024

Norm Reeves Honda Superstore North Richland Hills responded

We’re thrilled to receive your 5-star rating! Thank you for choosing us, and we hope to assist you again in the future.

August 08, 2024

Dealership Rating
Employee Rating

Second attempt at dealing with a recall. The first time I was told that I needed to leave the car overnight (the opposite of what I was told when I made the appointment). Then the service ad More

by Lazlotoft
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Michael Wright

Aug 15, 2024

Norm Reeves Honda Superstore North Richland Hills responded

We’re sorry to hear that your experience at our service center was anything less than great. We would appreciate the chance to discuss your experience during your recent visit further. Please reach out to our general manager, Richard Lennard, at richard.lennard@normreeves.com

July 05, 2024

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I had a good experience with Norm Reeves Honda all times I have been there. More

by lvonbose
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Andy Cazares

Jul 08, 2024

Norm Reeves Honda Superstore North Richland Hills responded

We appreciate your loyalty, lvonbose! Thanks so much for scheduling your service visits with us. We hope to see you next time!

June 29, 2024

Dealership Rating
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Well organized system ! Staging and check in smooth and waiting area comfortable. Very personable employees. More

by goal4k
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes
Jul 01, 2024

Norm Reeves Honda Superstore North Richland Hills responded

We're delighted to hear that you found our system well-organized and our staging and check-in process smooth. It's great to know you were comfortable in our waiting area and appreciated our personable employees. Thank you for your kind feedback!

June 15, 2024

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Clean and amazing, love the place so freaking friendly and appreciate everyone love it love it More

by mfit38
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Workmanship
Service Time
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Recommend Dealer
Yes
Jun 18, 2024

Norm Reeves Honda Superstore North Richland Hills responded

Thank you so much for your kind words and appreciation! We're thrilled to hear that you had such a positive experience at our dealership. Looking forward to serving you again in the future!

June 04, 2024

Dealership Rating
Employee Rating

The service department has an awesome team friendly and courteous. Always reliable to work with More

by Jo_Ortega
Service Price Transparency
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Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Tristian Rivas

Jun 05, 2024

Norm Reeves Honda Superstore North Richland Hills responded

Thank you for your kind words! We're thrilled to hear that you had a positive experience with our service team. We appreciate your support and look forward to serving you again in the future!

May 30, 2024

Dealership Rating
Employee Rating

I can honestly say there’s not a single employee that i couldn’t have a conversation with, their people skills up there are always A1. More

by Isaac Escobar
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Tristian Rivas, Angel Flores , Joe Hoch

May 31, 2024

Norm Reeves Honda Superstore North Richland Hills responded

Thank you so much for your kind words! We take pride in our team's exceptional people skills and are thrilled to hear about your positive experience. We look forward to serving you again soon!

May 29, 2024

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Employee Rating

Hanna took excellent care of me and answered all of my questions to make me feel reassured I was getting the best service possible. More

by Windingivy2011
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
May 30, 2024

Norm Reeves Honda Superstore North Richland Hills responded

Thank you for sharing your positive experience with Hanna! We're thrilled to hear that she provided you with excellent service and answered all your questions. We look forward to assisting you again in the future!

May 22, 2024

Dealership Rating
Employee Rating

Excellent great customer service. Good job keep it up thank you I'll be back in there soon to see you all More

by Mirelespeter809
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
May 23, 2024

Norm Reeves Honda Superstore North Richland Hills responded

Thank you for your kind words! We're thrilled to hear you had a great experience with us. Looking forward to welcoming you back soon!

May 16, 2024

Dealership Rating
Employee Rating

I don't care for Norm Reeves Honda Dealership. It's the employees that keep me coming back. Employees like Elizabeth French, Tim keller, Nume in sales, the cafe manager and staff. They are th More

by Mjones05
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 21, 2024

Norm Reeves Honda Superstore North Richland Hills responded

We're sorry to hear that you have not had a positive experience with our dealership and we would like to learn more to ensure we can improve in any areas we can. We appreciate your kind words for Elizabeth, Tim, and Nume, and hope to have the opportunity to provide you with a 5-star experience in the future. Please contact our service manager, Marie Whitmore, at marie.whitmore@normreeves.com to discuss your concerns.

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