"It was a pleasure to work with such a knowledgeable and..."
It was a pleasure to work with such a knowledgeable and friendly team. John Redden answered all of our questions and worked diligently to locate the X3 I was interested in. Harry Walker did a great job with the car's in-service. I would, without hesitation, recommend this dealership and the representatives I worked with.
"I had a great experience buying a used BMW from Ken. He..."
I had a great experience buying a used BMW from Ken. He was very friendly, knowledgeable and made my buying experience hassle free and as enjoyable as possible. It is my first BMW but I'm sure will not be my last from BMW of Westlake.
"Recently I purchased a certified used BMW from this..."
Recently I purchased a certified used BMW from this dealership and had a great experience. There was no pressure for upsell, strong communication back and forth, and a seamless and smooth purchasing process. What more could you ask for?
"Excellent service, fair pricing and super nice personnel...."
Excellent service, fair pricing and super nice personnel. 2 hours with a genius was great but I will need more. Very efficient and a great Parts Department
"John Carouso made the difference, He was efficient,..."
John Carouso made the difference, He was efficient, personable and answered any of my questions. We went thru a logical process, arranged for when we were to meet and was available as scheduled. It was also helpful that he knew a friend of mine who only recently bought a car at BMW and was the reason I went there. I think John was fair in his dealings with me. The process of paying, getting insurance coverage, and plates wet smoothly. This is the first car I have bought in eleven years, so the various steps were helpfull. It was also a plus that a Genius explained the operation of the car.
Fabulous dealership! First class service! White Glove treatment! Extremely pleased with every aspect of car purchase from the salesman to service to tech guy! Second car lease from this dealership - you will have our business for life!
One of the key ingredients to success in any business endeavor is trust. Jimmy never hesitated to accomodate any of my requests from the start. He imparted his professional expertise in his dealings with me. Shout outs go to Messrs. Mike and Harry as well, for making my BMW experience pleasant and memorable.
"As always a painless experience"
Since 1996 I have been leasing 7 series BMWs for my wife to drive, in 2017 she decided to downsize to a 5 series and simply did not like the car at all, hated driving it and was at the point of looking for another brand.
Ken would not here of such a thing and somehow put her back in a 2020 7 series and now she is happy again, Thanx Ken
"Overall had a fantastic experience. The entire process..."
Overall had a fantastic experience. The entire process was quick and easy. Staff is friendly and very knowledgeable. I was from out of state and was able to do a 90% of the process over the phone and just sign a few papers and was out in under an hour.
"Outstanding customer service from car selection through..."
- Joe M
Outstanding customer service from car selection through signing of paperwork for the sale. Very relaxed interaction; never any high pressure tactics. Jerry M., Bob S., and Harry W. were all deeply knowledgeable of their role in the car sale process. In a very competitive environment, the BMW of Westlake team made it a very easy decision for me to choose their dealership for my purchase.