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Heather Beran
Heather Beran at Bryan College Station Toyota

Heather Beran

Service Advisor

Bryan College Station Toyota

728 Earl Rudder Fwy
Bryan, TX 77802

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4.8
100 Reviews
4.8

100 Reviews

Write a Review

100 Reviews of Heather Beran

January 26, 2026

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Employee Rating

I had a great experience getting my oil changed and tire rotation. It has been the highlight of my year. More

by glk1964
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Justin Birdwell, Ron Broesche

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January 25, 2026

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Employee Rating

Same issue after the only 2 services. I'll be going elsewhere for the next service More

by JEANENECLARK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Jan 26, 2026

Bryan College Station Toyota responded

Thank you for your feedback. We are sorry to hear that you experienced the same issue after your services. We would like to understand the situation better so we can help resolve it. Please feel free to reach out to us. Customer Relations Manager customerservice@purdygroupusa.com

January 16, 2026

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Employee Rating

Did exactly what they were supposed to do with no complaints. Place is nice to wait in More

by freeman.cambria
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 21, 2026

Bryan College Station Toyota responded

We’re glad to hear everything went smoothly and that you had a comfortable wait while we took care of your vehicle! Thanks for trusting BCS Toyota—we look forward to your next visit.

January 09, 2026

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Toyota is a wonderful Dealership & understanding about service & kindness , & compassion too, thanks so very much,👍 More

by LDFORD54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Randy Dowling, Justin Birdwell, Ron Broesche, Tanner Gregory, Bobby Hall, Carey Hausenfluck, Abagail Mojica, Dustin Holifield, Russell Karli

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December 26, 2025

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Heather was very professional. She was able to let me know, in clear language, exactly what my car needed. She spent a lot of time looking for my tires. More

by mikedmcb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Dec 29, 2025

Bryan College Station Toyota responded

Thank you for sharing your experience. We are glad Heather provided clear information and took the time to find the right tires for your car. We appreciate your feedback! Customer Relations Manager customerservice@purdygroupusa.com

December 22, 2025

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Employee Rating

Very good. Enjoyed my experience with my helper. Thanks for the heads up about my car. More

by CANURFER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Randy Dowling, Justin Birdwell, Ron Broesche, Tanner Gregory, Bobby Hall, Carey Hausenfluck, Patrick Seigler, Dustin Holifield, Russell Karli

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Dec 29, 2025

Bryan College Station Toyota responded

Thank you for your feedback. We are glad to hear you enjoyed your experience and found the information about your car helpful. We appreciate your trust and look forward to serving you again. Customer Relations Manager customerservice@purdygroupusa.com

December 20, 2025

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Employee Rating

The service department did a quick job of the oil change and tire rotation. The tech that rotated the tires did not report damage to one of my tires. Fortunately I noticed the damage myself. I sent a pic More

by THEFAMILYVINES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Dec 22, 2025

Bryan College Station Toyota responded

Thank you for your feedback. We are glad the oil change and tire rotation were completed promptly. We appreciate you bringing the tire damage to our attention and sharing the photo with your service advisor. This helps us address training needs to improve our service. We are also pleased to hear that Heather provided professional support throughout your visit. Customer Relations Manager customerservice@purdygroupusa.com

December 19, 2025

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Employee Rating

So kind and well organized meeting time and quick response to my check up request! More

by gyeongwon.pyo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Dec 19, 2025

Bryan College Station Toyota responded

Thank you for your feedback. We are glad to hear the meeting was well organized and that you received a quick response. See you next time! Customer Relations Manager customerservice@purdygroupusa.com

December 15, 2025

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Employee Rating

Heather was very helpful and facilitated the work I needed done professionally and promptly. Always very easy to work with. More

by vaburk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Dec 15, 2025

Bryan College Station Toyota responded

Thank you for your feedback! We are glad Heather provided professional and prompt assistance, making the process easy for you. We appreciate your business and look forward to helping you again. Customer Relations Manager customerservice@purdygroupusa.com

December 07, 2025

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Employee Rating

Russell is my regular service rep and has always been helpful and professional. Highly appreciate his help. More

by kennybor24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Russell Karli

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Dec 08, 2025

Bryan College Station Toyota responded

Thank you for your feedback. We are glad Russell has been helpful and professional as your service representative. Looking forward to servicing your ride again! Customer Relations Manager customerservice@purdygroupusa.com

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