Heather Liautaud | Page 6

What else can I say? Amazing, fantastic and wonderful experience! Michelle is one of the best I’ve worked with. Her attention to detail, follow up and overall customer service are extraordinary. The dea experience! Michelle is one of the best I’ve worked with. Her attention to detail, follow up and overall customer service are extraordinary. The dealership experience is second to none and just another reason I am a repeat customer. So much so that a friend of mine chose to buy a new BMW from Michelle before mine came in! Dan and Heather round out this amazing team and I will continue to do business with Crystal Lake BMW as long as they are a part of the team. Thank you and kudos to my BMW Crystal Lake family. More

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Nico/ Sales, Heather/ Manager, Leah/ Customer Service and Rich/ Financial were phenomenal to work with. Because of them I am a lifelong customer and definitely recommend over ANY other dealership my wife and Rich/ Financial were phenomenal to work with. Because of them I am a lifelong customer and definitely recommend over ANY other dealership my wife and have dealt with the last 5 weeks. More

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Julian and Jim helped me out, I love my new Mazda and am incredibly thankful the sales team was as welcoming as they were informative. If you’re looking to upgrade your car I would highly recommend working incredibly thankful the sales team was as welcoming as they were informative. If you’re looking to upgrade your car I would highly recommend working with the sales department at Anderson. More

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Unbelievable team and extremely helpful especially Ethan Vange. They provided assistance for me the other day immediately although many people were present. Since I wasn’t certain what I was looking for the Vange. They provided assistance for me the other day immediately although many people were present. Since I wasn’t certain what I was looking for they went up and beyond by providing a variety of options. Providing this type of service worked in their favor since I ended up buying 2 vehicles. You can tell it starts from the top and that you can count on the entire Anderson Team to be extremely professional if it’s trading in, purchasing, financing, and service. To date I have bought 6 vehicles and will definitely be back for my 7th in the near future. Thanks Again More

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Incredible experience We were referred to Michelle from a work colleague and are we thankful for that! Michelle totally made us feel part of the Anderson BMW family and lai We were referred to Michelle from a work colleague and are we thankful for that! Michelle totally made us feel part of the Anderson BMW family and laid the foundation for a long-term relationship. There was no high pressure sales push, she listened to what we wanted and showed us multiple options in the comfort of the heated building. We were able to come to our own decision to buy, and be comfortable with that decision. Heather made the deal fit within our budget and was very fun to deal with, yes, I said fun buying a car! Rich made the paperwork quick and painless. The best car buying experience ever! And we LOVE the X1!! More

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Heather, Taylor, Bob, and Rich were very helpful with the deal on a X3. I recommend going to Crystal Lake BMW. They are no pressure sales and will are very informative and helpful. deal on a X3. I recommend going to Crystal Lake BMW. They are no pressure sales and will are very informative and helpful. More

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Great Service The buying experience was non-pressured and Ellen listened to what I was looking for. We were able to identify the perfect vehicle and at a reasonabl The buying experience was non-pressured and Ellen listened to what I was looking for. We were able to identify the perfect vehicle and at a reasonable price. Everything promised was delivered. More

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Ethan was terrific working with us to get us a great deal on our Cx9 lease. This is the fifth vehicle our family has purchased or leased from Anderson. on our Cx9 lease. This is the fifth vehicle our family has purchased or leased from Anderson. More

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Excellent Experience from an Excellent Dealership I couldn’t speak any higher of the team at BMW of Crystal Lake. Everyone from my salesman of Bob Miller to the managers of Heather and Dan and Finance I couldn’t speak any higher of the team at BMW of Crystal Lake. Everyone from my salesman of Bob Miller to the managers of Heather and Dan and Finance Manager of Rich Spears did everything possible to not only find an amazing deal for me but make the whole sales process extremely comfortable, transparent, and enjoyable. They gave me not only the best deal by far but the best experience. I have visited many BMW dealerships and I can tell you without question none of them even compare to BMW of Crystal Lake. If you are in the market for a new BMW trust me when I tell you to make a trip out to Crystal Lake. You won’t regret it. More

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Disappointing I found a used vehicle that I was extremely interested in. There were a bunch of scratches on the vehicle so the manager knocked $250 off The price, A I found a used vehicle that I was extremely interested in. There were a bunch of scratches on the vehicle so the manager knocked $250 off The price, After the first visit we decided to bring our mechanic back to check out the vehicle, he had some concerns about a noise which he believed to be the transmission, after speaking with a manager they decided to have the service department look at it, which took a few days, we went back with full confidence they fixed the problem. The decided since the cost of fixing the problem they took the $250 credit off the Table. Wasnt to happy about that.This now are 3rd time driving the 2 hour round trip and of course the problem wasn’t resolved. So they asked us to come back they’d have the service manager look at it. A few days later they said They didn’t find any thing wrong so we go back got a 4th time ready to sign the papers. Before we had a chance to check the vehicle they started filling out the paper work. As if we already bought it. I put a stop to it and asked to test drive it, sure enough the noise is still there. They were going to inspect it one more time so again we left, at the time of the paper work knowing I might not take the vehicle they still ran my credit , which the GM told me they only run it thru 2-3 banks, well they ran it thru 7, knocking my score down almost 45 points. Well the moral of the story they called me the next day to tell me they’ve decide not to go any further after looking in to the vehicle They think it is a transmission problem and they were going to sell it at auction.. low n behold I look online today and they still have the Tahoe for sale, not only do they know they are selling a vehicle with a bad trans., they raised the price $500 this was over 3 weeks ago. So if your interested in the black 2013 Chevy Tahoe buyer Beware. I’ve already contacted the attorney general and am waiting for the forms to file a complaint. Shame on them for trying to sell a vehicle they know is a lemon More

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