Heather Liautaud | Page 5

Communication is the bedrock of relationships and that’s exactly why I will continue to come back! exactly why I will continue to come back! More

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Great service all around! Starting with Leah in online sales, to James and Heather in Sales and Mike in Finance. Very happy with the vehicle and the hassle-free process. Very Starting with Leah in online sales, to James and Heather in Sales and Mike in Finance. Very happy with the vehicle and the hassle-free process. Very professional associates! More

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This dealership continues to do amazing things. From sales to service, they have gone above and beyond. From sales to service, they have gone above and beyond. More

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We recently leased our third BMW from BMW of Crystal Lake, IL. Our whole experience with the car leasing process was incredible from start to finish because of the professionals who work there. Lake, IL. Our whole experience with the car leasing process was incredible from start to finish because of the professionals who work there. Our Client Advisor, Michelle Canova, is personable, experienced, and clearly knowledgeable about BMWs. In fact, she is a certified “BMW Genius.” She is perfection in the whole car buying or leasing process. The Sales Manager, Heather, clearly explained the details of the contract and thoroughly answered any questions that we had. Any time that we have our cars in for service, we have never had an unpleasant experience. The service people are courteous, knowledgeable, and clearly explain the service details. One of the details that they do that we particularly like is the follow up after the service. Not only does it address any issues that might have arisen, but it gives us a chance to say thank you personally to the service personnel. More

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One of the best dealership experiences I've had was with BMW of Crystal Lake. There are 5+ BMW dealerships in my area, but I chose to purchase my X5M from BMW of Crystal Lake (about 800 miles away from BMW of Crystal Lake. There are 5+ BMW dealerships in my area, but I chose to purchase my X5M from BMW of Crystal Lake (about 800 miles away from me). I called out of the blue to inquire about one in stock, and the salesman, James Orton, was very responsive and shared a few details. I then worked with James & their sales manager, Heather Lublink, over the next week regarding pricing, general questions, financing, etc. Heather & James were extremely accommodating, responsive, and transparent. We reached a deal rather painlessly & I flew in to pick up the car about 2 weeks after the first call. The finance manager, Mike, was also wonderful to work with. He was straight forward, honest, and knowledgeable. Their BMW genius, Devon, was extremely professional and helpful during my airport pickup. Everyone at BMW of Crystal Lake was professional, accommodating, respectful, considerate, and just overall good people. Every negotiation felt like a normal conversation & I could tell they actually cared about my business and satisfaction. Most dealerships treated me like a nobody. Not this one! I really enjoyed working with them & getting to know everyone throughout the process. They all seemed just as excited as I was to take delivery! Big thanks to James, Heather, Mike, Devon, and everyone else involved in my X5M purchase/delivery & making it such a special day! Everyone truly went above & beyond - and it showed. I'll definitely be back for my next BMW; regardless of distance. More

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We had an excellent experience working with Ralph and the team at BMW of Crystal Lake. There was no pressure and it was clear Ralph simply wanted to provide an easy, comfortable experience. We are very hap team at BMW of Crystal Lake. There was no pressure and it was clear Ralph simply wanted to provide an easy, comfortable experience. We are very happy with our purchase and I would recommend the entire team! Leah was great at coordinating our appointments, Heather greatly helped with a quick transaction, Devon is an excellent instructor on BMW technology and Mike provided an easy closing process at pickup. They all provided great support and guidance throughout the process. All very nice people to work with! More

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Great people willing to help you through the whole process! Love them! Thank you so much!! process! Love them! Thank you so much!! More

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Working with Michelle and Dan made purchasing this car enjoyable. The entire team at BMW of Crystal Lake is knowledgeable and very easy to work with. enjoyable. The entire team at BMW of Crystal Lake is knowledgeable and very easy to work with. More

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Easy to work with. Pleasant staff. Easy transaction. Dominic was very knowledgeable and helpful throughout the process . Pleasant staff. Easy transaction. Dominic was very knowledgeable and helpful throughout the process . More

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Very welcoming from walking in to stopping in with basic questions. Everyone is extremely friendly and a pleasure to speak with. questions. Everyone is extremely friendly and a pleasure to speak with. More

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