Heather Marciniak | Page 3

Fast service with great staff! Always a pleasure to do business with! Thanks so much! Always a pleasure to do business with! Thanks so much! More

by Justjill8870 Verified Customer Verified Customer

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There was a little issue in my visit but may rating is high as they went above and beyond to apologize. I was in for an express oil change. Not knowing how many were ahead of me I was expecting an hou high as they went above and beyond to apologize. I was in for an express oil change. Not knowing how many were ahead of me I was expecting an hour wait. After 75 minutes I noticed my car still sitting where I left it when I checked in. Asked how many more were ahead of me and there was a surprised panic look with a question of "did you just drop this off." Not sure what truly happen, but the car was taken right in, oil change in 20 minutes, and no charge for the service. Things happen, but how you go about trying to make it right matters. More

by TIM36R Verified Customer Verified Customer

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Brought my Crosstrek in for an oil change. Was in and out in less than 30 minutes! Everyone was very friendly and helpful 😊. Was in and out in less than 30 minutes! Everyone was very friendly and helpful 😊. More

by louanned123 Verified Customer Verified Customer

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Problem is still there, 1400. 00 bucks and the same problem is still there. Repairs need to be done at your cost. 00 bucks and the same problem is still there. Repairs need to be done at your cost. More

by randalvick Verified Customer Verified Customer

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Went here for the 1st time, since we have had issues at the Grand Rapids dealership. The people we met here were very nice. The issue is that when we got our car back it was filthy. Oil a and grease on t the Grand Rapids dealership. The people we met here were very nice. The issue is that when we got our car back it was filthy. Oil a and grease on the door, steering wheel and drivers seat. Had to buy leather cleaner for 20 dollars to get it off. Tried contacting the manager many times, and left voicemails, but no response. Cannot go back to a place that treats a car that way. Update, the manager did call me back after posting my review. He seems like he is genuinely concerned about dealing with the issue. We will see, if we choose to give them another try. More

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Our Audi Q7 was in for an oil change. Dropped off at 2:30 for a 3:00 appointment. We finally called around 6:00 to see if our car was finished, and no one answered. We picked it up the Dropped off at 2:30 for a 3:00 appointment. We finally called around 6:00 to see if our car was finished, and no one answered. We picked it up the next day. That’s a ridiculous amount of time for an oil change. The people were rude. I used to think the service there was great, but have been very disappointed the last few times. More

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Everyone is friendly, knowledgeable and helpful. Everything is done in a timely manner. the waiting room is very comfortable with nice amenities. Everything is done in a timely manner. the waiting room is very comfortable with nice amenities. More

by amandahopkins84 Verified Customer Verified Customer

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Always a good experience! Helpful and friendly. Enjoyed chatting with Sean and Bill while we waited. Helpful and friendly. Enjoyed chatting with Sean and Bill while we waited. More

by betty8 Verified Customer Verified Customer

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Work done was fine. Newer car with light interior came back very dirty. Very disrespectful. Newer car with light interior came back very dirty. Very disrespectful. More

by SBWA Verified Customer Verified Customer

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It was a wonderful experience. Fast, easy, and the communication was great! I would definitely return and recommend others to this service center. Fast, easy, and the communication was great! I would definitely return and recommend others to this service center. More

by CASEY.PARKER Verified Customer Verified Customer

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