Heather Zagata

My overall experience was decent. The service took about an hour, and I stayed on-site while the work was completed. I appreciated being able to pay the invoice from my phone without The service took about an hour, and I stayed on-site while the work was completed. I appreciated being able to pay the invoice from my phone without having to speak with the advisor again. Everything went as expected. My only complaint is the extremely high pricing that was quoted for the hybrid battery air filter—$255 to clean it (essentially vacuum it) or more than $300 to replace it. When I got home, I checked the filter myself and it still appeared to be in good condition. The part costs less than $20 online and is very easy to replace. Those prices felt excessive and gave the impression of significant markup rather than fair service pricing. One other thing I find frustrating about waiting at the dealership is the sales staff. While I was sitting near the café, several salespeople were gathered there talking loudly and "bro-ing" it up, which made the waiting area feel less professional and relaxing than it should. It's a minor issue, but when customers are spending time waiting for service, a quieter and more considerate atmosphere would go a long way. More

by AK Verified Customer Verified Customer

Report | Print

I had a very concerning experience with this dealership. I was sold a vehicle that had known powertrain issues identified in a pre-purchase inspection, with assurances the parts would be replaced. The deale I was sold a vehicle that had known powertrain issues identified in a pre-purchase inspection, with assurances the parts would be replaced. The dealership later denied any record of this. Within a few months the vehicle failed. Instead of addressing the issue, the dealership encouraged trading into a significantly more expensive new vehicle that was clearly unaffordable. I was also told to stop paying the prior loan because it would be paid off, which did not happen and resulted in severe credit damage. I strongly recommend extreme caution when dealing with this dealership. More

by JD Verified Customer Verified Customer

Report | Print

The service reps did a great job in addressing my concerns as well as get my vehicle serviced rapidly. concerns as well as get my vehicle serviced rapidly. More

by JJ6850D Verified Customer Verified Customer

Report | Print

Freylen was good ! and they worked super fast. I liked the experience because they sent me a video explaining everything they were doing with the car and what needed to and they worked super fast. I liked the experience because they sent me a video explaining everything they were doing with the car and what needed to be fixed. Thank you very much More

by jespinal28 Verified Customer Verified Customer

Report | Print

Exellent service was provided to my car and exeptional very fast and responsive and responsable very fast and responsive and responsable More

by gamacande17 Verified Customer Verified Customer

Report | Print

Not the best service, took 5 months to get plates, 1 fab, scratches, expensive car. scratches, expensive car. More

by POTTMAX1983 Verified Customer Verified Customer

Report | Print

Lo peor que se puede vivir que abuso que falta de respeto para la gente quisiera no volver por allá para la gente quisiera no volver por allá More

by cesaruran60 Verified Customer Verified Customer

Report | Print

easy and excellent scheduling, fast efficient service and excellent service rep follow-up to keep me informed excellent service rep follow-up to keep me informed More

by JFALKENBURG001 Verified Customer Verified Customer

Report | Print

My car wasn’t fixed and I am more than annoyed that I bought this car and have had to bring it in 3 times already for the check engine light bought this car and have had to bring it in 3 times already for the check engine light More

by mark51500 Verified Customer Verified Customer

Report | Print

Heather was very helpful she knew how to explain everything she was very attentive I am happy with the outcome of my car the only thing I didn’t like was the price way to much .!! everything she was very attentive I am happy with the outcome of my car the only thing I didn’t like was the price way to much .!! More

by EDGARJIMENEZ1959 Verified Customer Verified Customer

Report | Print