Heather Zagata
Heather Zagata at Toyota of Tampa Bay

Heather Zagata

Service Advisor

Toyota of Tampa Bay

1101 East Fletcher Avenue
Tampa, FL 33612

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4.0
11 Reviews
4.0

11 Reviews

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11 Reviews of Heather Zagata

April 02, 2026

Dealership Rating
Employee Rating

I had a very concerning experience with this dealership. I was sold a vehicle that had known powertrain issues identified in a pre-purchase inspection, with assurances the parts would be replaced. The deale More

by JD
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Apr 06, 2026

Toyota of Tampa Bay responded

JD, Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

Apr 06, 2026

Toyota of Tampa Bay responded

JD, Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

August 04, 2025

Dealership Rating
Employee Rating

The service reps did a great job in addressing my concerns as well as get my vehicle serviced rapidly. More

by JJ6850D
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

June 02, 2025

Dealership Rating
Employee Rating

Freylen was good ! and they worked super fast. I liked the experience because they sent me a video explaining everything they were doing with the car and what needed to More

by jespinal28
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

October 06, 2024

Dealership Rating
Employee Rating

Exellent service was provided to my car and exeptional very fast and responsive and responsable More

by gamacande17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

July 28, 2024

Dealership Rating
Employee Rating

Not the best service, took 5 months to get plates, 1 fab, scratches, expensive car. More

by POTTMAX1983
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Yousef Abdullah , Alex Castillo

June 01, 2024

Dealership Rating
Employee Rating

Lo peor que se puede vivir que abuso que falta de respeto para la gente quisiera no volver por allá More

by cesaruran60
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

February 23, 2024

Dealership Rating
Employee Rating

easy and excellent scheduling, fast efficient service and excellent service rep follow-up to keep me informed More

by JFALKENBURG001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

February 12, 2024

Dealership Rating
Employee Rating

My car wasn’t fixed and I am more than annoyed that I bought this car and have had to bring it in 3 times already for the check engine light More

by mark51500
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

February 06, 2024

Dealership Rating
Employee Rating

Heather was very helpful she knew how to explain everything she was very attentive I am happy with the outcome of my car the only thing I didn’t like was the price way to much .!! More

by EDGARJIMENEZ1959
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

January 24, 2024

Dealership Rating
Employee Rating

Heather made it very easy and relaxing of a processes and helped me get any discounts possible to ensure my satisfaction More

by musaed alsharif
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
1

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