Paula Machia
Paula Machia at Toyota of Tampa Bay

Paula Machia

Parts Counter

Toyota of Tampa Bay

1101 East Fletcher Avenue
Tampa, FL 33612

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4.4
11 Reviews
4.4

11 Reviews

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11 Reviews of Paula Machia

April 12, 2026

Dealership Rating
Employee Rating

Poor communication, my car was in the repair shop for 16 days and I was only updated about it 2 times total. More

by Jayle Smith
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 13, 2026

Toyota of Tampa Bay responded

We're sorry that you didn't have a completely satisfying visit. We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.

April 02, 2026

Dealership Rating
Employee Rating

I had a very concerning experience with this dealership. I was sold a vehicle that had known powertrain issues identified in a pre-purchase inspection, with assurances the parts would be replaced. The deale More

by JD
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Apr 06, 2026

Toyota of Tampa Bay responded

JD, Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

Apr 06, 2026

Toyota of Tampa Bay responded

JD, Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

March 28, 2026

Dealership Rating
Employee Rating

Leadership was very professional but it's very helpful and Hayward the advisor was very helpful in getting everything I needed done to oil change and went over a lot of other stuff I felt available dealer More

by JBGENTRY11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Steve Harris, derrick howard

Mar 28, 2026

Toyota of Tampa Bay responded

Thank you for trusting us with your Toyota Corolla again. We’re glad Derrick and our team delivered quick, professional service and that you enjoyed the café’s coffee. We look forward to your next visit.

May 15, 2025

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Employee Rating

The dealership is clean, friendly and professional staff, The work performed is excellent. Highly recommend! More

by HAROLDHEDIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Norman Vassell

February 16, 2025

Dealership Rating
Employee Rating

Wonderful place for service and purchase of a new vehicle. Great people help as needed. More

by Lee509
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

June 14, 2024

Dealership Rating
Employee Rating

Jarod, customer service, and the maintenance crew are always there for me. Done for now More

by HARVEYLEE509
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

April 10, 2024

Dealership Rating
Employee Rating

Great service, friendly people, calm atmosphere, I like how they was free coffee and a cafe More

by hannahrides123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

March 04, 2024

Dealership Rating
Employee Rating

Everything was punctual, and I enjoyed the customer service. when I arrived early, I waited a decent time and I left at a decent time More

by MCTHOMPSON_813
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

March 26, 2019

Dealership Rating
Employee Rating

Excellent service and Customer Care Excellent service and great Customer care. I really appreciate the time and patience taken to help me find the vehicle that was the right fit for me. More

by PlanetEarth1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Abraham Abdullah , Ayman Abouelsoud, Ammar Al-Aghawani, Jordan Kripas, Chase Murray, Ryan Eimar

Mar 28, 2019

Toyota of Tampa Bay responded

Thank you so much for your full five stars!

March 18, 2019

Dealership Rating

Great service Special thanks to talon craft for his great service he went out of his way to order the dash that was in recall and made it easy for me to get the ser More

by Lugo722
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Talon craft

Mar 21, 2019

Toyota of Tampa Bay responded

Thanks so much for the great review!

1

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