Hiram Lopez | Page 5

Service Department needs some process improvements. Failed to have the required parts for recall work for appointment made over week in advance. I showed up and had to reschedule. Staff seemed to know Failed to have the required parts for recall work for appointment made over week in advance. I showed up and had to reschedule. Staff seemed to know this is an ongoing issue not an anomaly. Then on return visit, they removed child car seats and didn't put them back and never mentioned it. Also failed to sufficiently fill tires resulting in low pressure light 3 days after visit. They wasted about 3 hours of my time with all of these issues. I like the sales dept. but the service dept. needs work. More

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I had no appointment to drop my vehicle off in the morning for a simple oil change. The service advisor was very clear communicator. We ended up doing a lot more work same day and was able to get my v morning for a simple oil change. The service advisor was very clear communicator. We ended up doing a lot more work same day and was able to get my vehicle back for my college kid who is heading back to school. I’ve been servicing my 2017 Honda Civic sport since we bought it new with Manly. More

by DJOSHA03 Verified Customer Verified Customer

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Took the '24 CRV in for RE-CALL work, and backing up noise( that has existed since new. Prepared to get a loaner-rental for the day). Sat in the waiting room to process this for nearly 2 hours! Time, I noise( that has existed since new. Prepared to get a loaner-rental for the day). Sat in the waiting room to process this for nearly 2 hours! Time, I hadn't expected to spend. By the time I was called to process the rental, my Rep walked over and said " You won't need it, your vehicle is done." Suggest Manly have more than 1 Rental agent working the morning shift. Plus, please streamline the Agent-Customer conversation to completing the transaction only, while several others were also waiting for a rental. She was oblivious to all the folks also waiting for a rental Efficiency is more important than carrying on your personal conversation. Lost 3 hours work, but happy I didn't have to re-fill the gas, drive back to pick up my vehicle, etc. More

by HondaCRVdriver Verified Customer Verified Customer

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Hiram was very friendly. He was very informative on all the issues with my car. Great customer service He was very informative on all the issues with my car. Great customer service More

by sarah.picano Verified Customer Verified Customer

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Great dealership, I absolutely love the service! I always walk away with a smile on my face and knowing my car is getting the best service! I always walk away with a smile on my face and knowing my car is getting the best service! More

by SHARLENE.CROUCH Verified Customer Verified Customer

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Exelente servicio los trabajadores son atentos y amables recomiendo a todas las personas que neseciten un diagnóstico de su carro pueden llevarlo con toda confianza agradezco la atención no dudaré en llevar recomiendo a todas las personas que neseciten un diagnóstico de su carro pueden llevarlo con toda confianza agradezco la atención no dudaré en llevar mi carro a revisión la próxima ves 😉 More

by Enriquegaytan84.ev Verified Customer Verified Customer

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Gregory helped us find the type of car we were looking for and made the buying process extremely smooth. I would recommend Manly Honda and ask for Gregory!! for and made the buying process extremely smooth. I would recommend Manly Honda and ask for Gregory!! More

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I Always have a great experience at manly Honda. Staff are all friendly and welcoming. Store is always clean and service is quick. Staff are all friendly and welcoming. Store is always clean and service is quick. More

by barrientosjess60 Verified Customer Verified Customer

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Great service when working on my recalled fuel pump. I appreciate to Lyft service price and video of other items needing repair. I appreciate to Lyft service price and video of other items needing repair. More

by FITOwner Verified Customer Verified Customer

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I came in for an issue with my AC. They initially told me, my coolant was just over filled, and wanted to charge me…after some discussion they agreed the fee was waived because the com They initially told me, my coolant was just over filled, and wanted to charge me…after some discussion they agreed the fee was waived because the compressor was recently changed because of a recall…but the problem persists. More

by Lburn83 Verified Customer Verified Customer

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