IBRAHIM ALARDA | Page 2

Initially I was happy with Mercedes of Rocklin as Mike the salesperson was very polite and helpful. I ended up buying a vehicle for my son and drove home without the car mats. It took multiple requests an the salesperson was very polite and helpful. I ended up buying a vehicle for my son and drove home without the car mats. It took multiple requests and planning to finally have the mats delivered and they delivered the incorrect ones. I reached out to the general manager Darren Arnaud via email and phone call. I didn’t hear back from him at all. Unfortunately I will not go back for my other son’s vehicle at this dealership. Jaswinder worked with Zach and finally had Miquel drive the correct mats to me. My son knew I would by him a vehicle but didn’t know I would buy it early as a surprise- I would have loved the surprise to have been a much smoother process. My expectations were not met at this dealership and I certainly did not feel they were going to make my experience right after the mishap with my mats. Forgetting the mats, sending the wrong ones, and having me call multiple times to receive the correct ones after buying a car from this dealership… and NO response from the general manager after I contacted him via email and phone call? Not a good experience. More

by sunnidiben Verified Customer Verified Customer

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Lame. GM was rude to staff and not friendly to customers.. Overall, experience should have been better. GM was rude to staff and not friendly to customers.. Overall, experience should have been better. More

by d.varg Verified Customer Verified Customer

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Best Mercedes Benz dealership in Northern California for buying new / used card and service. Team is professional. buying new / used card and service. Team is professional. More

by FNAJAFI Verified Customer Verified Customer

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Excellent service experience at Mercedes-Benz Service. The staff was professional, courteous, and efficient from start to finish. Everything was explained clearly, the service was completed on time, and t The staff was professional, courteous, and efficient from start to finish. Everything was explained clearly, the service was completed on time, and the overall experience felt smooth and well-organized. Truly top-tier customer service. More

by MANJIT.TOOR Verified Customer Verified Customer

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