Isaac Maw

We had a few major issues working with Ken Garff Honda Riverdale. 1) While negotiating the sale with the Gen. Sales Manager, Marcus, over text messages he offered a good deal on the new car and our tr Riverdale. 1) While negotiating the sale with the Gen. Sales Manager, Marcus, over text messages he offered a good deal on the new car and our trade-in, but when I asked what I thought was a legitimate question about the numbers he had presented he got kind of rude and told me he didn't have time to go back and forth on a deal he's losing money on. Kind of a 'take it or leave it' attitude that made me question whether or not I wanted to buy from this dealership at all. 2) On the day of purchase our salesman, Mario, seemed much more interested in a college football game on the lobby TV than in really helping us or getting the sales process over quickly. He kept disappearing for 10-15 minutes at a time and we could hear him shouting about the game. He would then return and tell us we'll probably be out of there in about 20 minutes, then disappear again to watch the game. We sat in his office alone for about an hour in total. He finally rushed in, grabbed his things, and said his wife wanted him to come home and someone else would finish up, then again just left us sitting in his office waiting. I finally had to walk around trying to find who was going to finish the sale so we could leave with our new car. 3) When I met with Isaac to finalize financing and sign documents the various warranty/protection options were rushed through so quickly I didn't really understand what I was looking at on the iPad or what the options truly were. At the end I felt railroaded, steered towards options that were the most profitable to the dealership/Honda. Had more time been allowed and the protection options explained more thoroughly I probably would have selected differently. As it is we are stuck with what the financer pushed. All three of these issues resulted in a less than pleasant sales experience. Although we are very happy with the vehicle we purchased we would not recommend Ken Garff Honda Riverdale to anyone. More

by whvermason Verified Customer Verified Customer

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Great experience, good people to work with, will return to buy again at some point. Thank you! to buy again at some point. Thank you! More

by kipp5 Verified Customer Verified Customer

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The staff is friendly and helpful. We have purchased cars here before and will again. We have purchased cars here before and will again. More

by tingey311 Verified Customer Verified Customer

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Great, great, great, great, great, great, great, great, great, great, great, great, great, great, great, great! great, great, great, great, great, great, great, great! More

by moetami Verified Customer Verified Customer

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Calvin and Isaac were very helpful and patient with us while we were deciding on our biggest car purchase ever. while we were deciding on our biggest car purchase ever. More

by dnj57w Verified Customer Verified Customer

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Ken Garff Honda of Riverdale nailed it. The customer service was on point and their brand new building is perfect. Everything about my experience at this dealership is wonderful. I've been The customer service was on point and their brand new building is perfect. Everything about my experience at this dealership is wonderful. I've been searching for a Honda Civic Si for the last 90 days in great condition with low miles, and the dealership contacted me the morning they received a vehicle that met my criteria. I test drove the car and fell in love with it!! Jeremy Butler facilitated the sale and answered every question I had. His exemplary service made the transaction very smooth and he was a pleasure to work with. Thank you, Ken Garff Honda of Riverdale!! You got me into my dream car!! More

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Building is coming along very nice! Also the staff are very helpful and informative. Tyler was an excellent salesman! Also the staff are very helpful and informative. Tyler was an excellent salesman! More

by garrett.cooper Verified Customer Verified Customer

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They were helpful and professional in helping me get into a new car. Even in the mess of the construction mess. a new car. Even in the mess of the construction mess. More

by DWJART Verified Customer Verified Customer

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I highly recommend Jeremy Butler at Ken Garff Honda for your next car purchase. He was friendly, efficient and professional. No hidden fees and no hard-sell tactics. I’ll definitely go back to him for my n your next car purchase. He was friendly, efficient and professional. No hidden fees and no hard-sell tactics. I’ll definitely go back to him for my next Honda purchase! More

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My wife and I have purchased vehicles and have had them serviced since 2000 at Ken Garff Riverdale. We have always had a positive experience with both all these past 24 years. That is why we keep coming serviced since 2000 at Ken Garff Riverdale. We have always had a positive experience with both all these past 24 years. That is why we keep coming back when the time comes when we need a new or used vehicle. More

by kevin.bair Verified Customer Verified Customer

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