J. R. Cihura | Page 5

They gave us a van that for one… wasn’t cleaned. It was heavily smoked in and they masked the smell until the next morning. They didn’t fill up the van after we bought it. The sales person was in su It was heavily smoked in and they masked the smell until the next morning. They didn’t fill up the van after we bought it. The sales person was in such a hurry to get the new vehicle moved out, they took it from detailing before it was finished. Also, we took home a vehicle that was never inspected but was sold as “Toyota certified.” We had to come back a week later to get it inspected and cleaned. We found this out after we left. More

by ALCORH Verified Customer Verified Customer

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Stephen and J. R. were fantastic! Stephen provided great communication, transparency, and helped us find the car we wanted. R. were fantastic! Stephen provided great communication, transparency, and helped us find the car we wanted. More

by BMWORD Verified Customer Verified Customer

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Great team of people, they go the extra mile to make sure your are treated with respect . As a Sikh sometimes I'm not treated with respect, never noticed anything but great respect and enjoyed the diversity your are treated with respect . As a Sikh sometimes I'm not treated with respect, never noticed anything but great respect and enjoyed the diversity of staff. More

by GCSKHALSA Verified Customer Verified Customer

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Jeremy did a great job helping us with our purchase of a used car!! Only down fall was the options advertised were not what the car had in the end. However, Jeremy was great and helped us out. used car!! Only down fall was the options advertised were not what the car had in the end. However, Jeremy was great and helped us out. More

by BKHESS1 Verified Customer Verified Customer

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Great experience working with Cody Vallejos and the team at Corwin Toyota! I was trying to find a dealership that I could (reasonably) purchase a Rav4 Prime from (can't buy them in my state) and Corwin came at Corwin Toyota! I was trying to find a dealership that I could (reasonably) purchase a Rav4 Prime from (can't buy them in my state) and Corwin came through. Cody was extremely responsive and helpful, as were the managers (Preston and JR) that I had the opportunity to talk to. Mark Bensenberg in financing was fantastic, very helpful and patient with all of my questions. I highly recommend Corwin Toyota, even if you're out of state! More

by K2ROCKSREALESTATE Verified Customer Verified Customer

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The people at the dealership and service department are always very friendly and helpful and informative always very friendly and helpful and informative More

by MELIFLICK Verified Customer Verified Customer

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No pressure. Got what I needed and they didn’t push the up sell to hard. Easy day, I was in and out in about 2 hours. Got what I needed and they didn’t push the up sell to hard. Easy day, I was in and out in about 2 hours. More

by TYLERDUGAN Verified Customer Verified Customer

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Overall, not super happy with Corwin Toyota Sales. I gave the Dealership a 5 star review on Google, but can easily take that back. Although I am a man of my word, I gave the review per thanks to JR a I gave the Dealership a 5 star review on Google, but can easily take that back. Although I am a man of my word, I gave the review per thanks to JR and the GM Curtis. They were able to remove some add-on that my sale rep Stephen Smith said it was mandatory. Here's the Negatives: 1. Sales Rep was unresponsive when I called and left a message, or text their dealer number. 2. Sales Rep rushed through everything. Did not provide proper documentation requested at the time of meeting. I requested OTD pricing with Taxes and fees and it was never provided. 3. Car was allocated and was not notified til 10 days after, but I found out because I called multiple times, and eventually requested for a manager for updates. That's when I found out my car was allocated. 4. I got a build without my requested package and Sales Rep insisted I pay more than my original quoted price. After a long talk, I got the Sales Rep to relook at the paper work and dropped the price. I added on the hitch/wiring harness. OEM All Weather floor liners, and requested for Heated seats too. I didn't realize they went to a 3rd party for Heated seats. I would have been nice to know because I'm pretty sure the dealership marked up this pricing. 5. Additional Dealership Add ons - Sale Rep said Pulse Braking and Data Dot was mandatory adds and I could not remove it. Found out all the add on are "Voluntary" in their contract and of course this was the last paperwork I signed with Financing. Luckily I reviewed all my paperwork at home after signing before picking up my car. Sales Rep and Financing guy wanted me to sign all paperwork before going through the checklist. I was happy to sign, but requested that everything needs to be run thru again before leaving the dealership with the vehicle. 6. Day of pick up, Sales Rep just wanted me out the door without running through the check list, without going through the App. And I had to insist on running through the check list. 7. Paperwork said car would be detailed. Found bird poop on the windshield. Found dirt and water stains all over the car. I even have photos for proof. He did a quick clean but at this point I was already irritated. 8. Talked to the GM and was able to get the Pulse and Data Dot removed. Curtis was extremely nice and so was JR. We connected and I told them these items were not beneficial for me and I did not need them, nor did I want to pay for them. J.R. removed them off the contract and they had their Service dept. remove the PULSE. I told them I would give a 5 star review. 9. I usually manage my owns car maintenance, so I was at the Parts and Accs. Dept buying OEM Oil Filters and Oil. When I walked by the Sales Rep. I noticed him and 2 others gossiping about me. Sorry this is unprofessional. They should have waited til I was out of the building. 11. I'm loyal to Toyota and their cars. But I will not be loyal to this dealership. I requested for transparency and all I got was dishonest sales people. More

by KENNETH Verified Customer Verified Customer

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Unfortunately my truck was stolen from this Corwin Toyota while it was there for a few major warranty repairs. Took my truck in for warranty repairs in July Parts on hold Parts come in August, tech didn’t while it was there for a few major warranty repairs. Took my truck in for warranty repairs in July Parts on hold Parts come in August, tech didn’t seal it right, rework was in order, parts on hold again. Was informed in September that my truck was stolen from the dealership lot and my aftermarket tracker was removed. Not sure how my key fob was stolen to be able to take my truck when it was in their care because I’ve been informed that there are no security cameras at this location. Filed the stolen vehicle under my insurance Because I’m not an expert on getting my truck stolen, when it should’ve been under the dealership for being in Corwin’s “care”. No longer wanted to do business with Corwin but being out of a truck and in this time of trying to find one, I decided to purchase another truck from Corwin. Not looking for handouts but I didn’t feel like the General Manager was very helpful with pricing especially since he had a different opinion on the matter when my truck was stolen in their “care”. Proceed with caution if you drop your vehicle off for repairs because you might not get it back. Did not want to share my experience but with the constant emails from Corwin asking to share, I figured I’d be honest. More

by BDMCL12241 Verified Customer Verified Customer

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Very smooth and easy transaction. ROBERT was extremely helpful. Thanks for everything. We will be back. ROBERT was extremely helpful. Thanks for everything. We will be back. More

by NDLOWE22 Verified Customer Verified Customer

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