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589 Reviews of JC Cooper
September 07, 2023
I have dealt with Cobb County Toyota for over 25 years and have been very pleased with the service department. But my latest visit was disappointing. An oil change was double from the last one 5000 miles and have been very pleased with the service department. But my latest visit was disappointing. An oil change was double from the last one 5000 miles ago, mostly labor cost. Oh well !!! Two other real issues, a request for an electronic change was not even looked at. And the worse was greasy foot prints all over my floor mats, instead of using the paper covers. Quality has definitely gone down in the past year. More
by DKAVULIC
Verified Customer
September 04, 2023
The phone system is not effective for reaching your service representative, and it has been this way for the last 20 years. I got a text message saying to text with any questions/concerns - no answer. service representative, and it has been this way for the last 20 years. I got a text message saying to text with any questions/concerns - no answer. A call into the service department invariable reaches the wrong person, after which you you're put on hold, followed by a disconnect - very frustrating. I worked with David Roth when he was there - never had a problem reaching him, plus he was excellent to work with, I can't imagine what circumstances resulted in his separation from the company. In fact, the only reason I came to Cobb County Toyota this time is because David texted me early around 6:00 am Monday morning saying he wouldn't be there at Nalley Toyota of Roswell to help me due to a case of vertigo. Now that is someone that really cares and puts a genuine effort into communicating. In terms of Cobb County Toyota's quality of the technical service - I think excellent, as usual. Very impressive work area - first class. I'm happy that your mechanics have a nice and spacious work area. However, saw "after the fact" that I purchased a "remanufactured" alternator. I supposed it's because new ones are no longer available, but I don't know. More
by restarks
Other Employees Tagged: Carlos Ortega, Simon Chan, Jeff Silvers , Russell Graff - 5, Taylor Gudowski - 5.
August 24, 2023
I'm a loyal Toyota owner. This is my 5th Toyota (four 4Runners and one Tundra) and I always do my maintenance at a Toyota dealer. I just retired from the military after 27 yea This is my 5th Toyota (four 4Runners and one Tundra) and I always do my maintenance at a Toyota dealer. I just retired from the military after 27 years so I have used different Toyota dealers all over the country. This is the first dealership that hasn't offered me a military discount. That's the only reason I can't give a five star rating. The work is great and the customer service from JC are great, but I'm not sure why they would be the only dealership not offering it. I will be back, but it's just unfortunate. More
by eplowe
August 23, 2023
Atentos puntuales cuidadosos responsables limpios, hace falta una mejor máquina de café, los baños limpios. falta una mejor máquina de café, los baños limpios. More
by jhernandez2021
Other Employees Tagged: Austin Meek, Katie Fuller, Zach Claybrooks, David Cobb, Carlos Ortega, Costas Hernandez, Simon Chan, Jeff Silvers, Bob Nascimento
