JR Reynolds | Page 5

AC was not completely repaired at a cost of $1300 but I was told the vehicle was ready. I picked it up and I had to bring it back. I called JR took care of it. Thanks JR Reynolds. was told the vehicle was ready. I picked it up and I had to bring it back. I called JR took care of it. Thanks JR Reynolds. More

by KENWAYNE1960 Verified Customer Verified Customer

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Very time efficient and explained things in an easy manner. Friendly too! The waiting area was very clean manner. Friendly too! The waiting area was very clean More

by KTOWNSEND1 Verified Customer Verified Customer

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JR traditionally has been a great service manager. This particular service was just a bit different with me feeling less of a customer and having to work within his particular needs during the first i This particular service was just a bit different with me feeling less of a customer and having to work within his particular needs during the first interaction. By the end of the service experience, JR was back to what I had seen him to be previously. I expect it was just a single instance. More

by MPATIN Verified Customer Verified Customer

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We have no complaint. Great communication from JR and we really appreciate the military discount! Thanks. Great communication from JR and we really appreciate the military discount! Thanks. More

by edwarddrost Verified Customer Verified Customer

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I've had to take the same issue to the service department multiple times over the last few years. The issue is a grinding noise when starting. They've replaced the same part twice then replaced the part and multiple times over the last few years. The issue is a grinding noise when starting. They've replaced the same part twice then replaced the part and the timing chain. Each time, it exceeeds $1k. In addition, I went in for a tire rotation and they only rotated two tires. I know this because I had rim scrapes on the right side (front and back). After the rotation, the tires with the scrapes were on the back. Also, I've asked to stop receiving the nonstop courtesy calls each time I get one. The keep following up until you answer. Most of the time, they're while I'm at work. They refuse to listen. At this point, I've swapped one Honda out for another brand and about to swap the second. I've spent over $100k at this dealership and it's done nothing but get worse over the past 3 years. More

by NETWEBDAVE Verified Customer Verified Customer

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I was quite late to my oil change appointment, but everyone generously waved their hand and provided top tier service. I felt valued, and appreciated the customer service. everyone generously waved their hand and provided top tier service. I felt valued, and appreciated the customer service. More

by JENNAJACKSON916 Verified Customer Verified Customer

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Our Odyssey has been in for a radio recall FIVE TIMES now, and it's STILL NOT FIXED. Shottenkirk has been good in the past with communication and prompt service, but this time was NOT. They had our van now, and it's STILL NOT FIXED. Shottenkirk has been good in the past with communication and prompt service, but this time was NOT. They had our van much longer than planned, and our service rep. did not call updating with an accurate timeline. More

by JEFF.BERNAUER Verified Customer Verified Customer

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Exceptional service department. They ensure necessary work is accomplished efficiently and explain what is needed and why. Options are presented without pressure if additional wor They ensure necessary work is accomplished efficiently and explain what is needed and why. Options are presented without pressure if additional work is identified. More

by HECKMANL0 Verified Customer Verified Customer

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I dropped my car of for an oil change and tire rotation and received excellent service. My car was ready in a timely manner. and received excellent service. My car was ready in a timely manner. More

by SMVELARDO54 Verified Customer Verified Customer

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I was very satisfied with the service and advice on my vehicle I received during this visit. vehicle I received during this visit. More

by BAILEYMON Verified Customer Verified Customer

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