Jack Schneider | Page 2

The dealership has amazing vehicles . ... but unfortunately, that is where my positive experience ended. I found a vehicle that I loved online.....and it was just as nice in person. I got ... but unfortunately, that is where my positive experience ended. I found a vehicle that I loved online.....and it was just as nice in person. I got pre-approved and came in ready to roll. Fast forward through the initial purchase (which I made because I liked the vehicle more than I disliked their customer service.) and less than 90 days later, I have a mechanical issue arise. I had a short term warranty on the vehicle so I had it brought in immediately. Initially they told me my issue wasn't covered under the warranty but said they would look into it further to confirm. Two weeks later I hadn't heard anything, so I reached out. The mechanic working on my vehicle was out so no one had answers for me. This was majorly confusing because I was told by them later that no work had been done on my vehicle for the first 3 months of it being in their possession. Yes, it took them 3 MONTHS to do any work on my vehicle. You heard right. After the initial diagnostic, nothing was done. During those 3 months, I was calling and emailing and receiving little to no information. Just a lot of "call back later" and "we'll get back to you on that". My wife even drove in and was told that she could not get info because the mechanic was out and they didn't know what was happening. What initiated them to do any work and have the New Service Manager contact me was that I sent a letter to the owner explaining the situation. I would message and call at least once a week and rarely get a response. Had the repairs not been upwards of 4k, I wouldn't have even bothered. But I wanted the warranty, that I paid for, to cover what it could. After speaking to the "New" Service Manager, he assured me that they would get on it and apologized for the mix up. He was new to the position there and was not aware of my situation. A week later, to his and my surprise, no one had done anything (not sure if someone took responsibility for how that happened). After Dale gets the ball rolling, they had to replace the same part twice ..... so even after that, I still don't have my family vehicle and it is now holiday season. Finally, I get the call that my vehicle is ready. I am excited to have my car back so I make the 45 minute drive (again) to them to pick it up. I leave the lot in my car and can tell immediately that my vehicle is not right. I take it back and they tell me that the part that they fixed is not working ..... AGAIN!! But, this time, they find out that something else is causing the failure. For the first time, they offer a dealer loaner. Mainly because another complaint of mine was that I spent the holidays without my family car so I had to do a "multicar shuffle" to get my kids around. It was aggravating. All I got from them was another apology and a discount on the price of the part (that was NOT a warranty item). Let's not talk about the loaner vehicle that was given to me with 3 month old expired tags. Just a nightmare, so far. I know that they have new people in there to right the ship......but there is no way that dealership should be run that way. That is awful service from a service department. I will add that the limited interactions that i have had with Jack and Dino has been pleasant and professional. Dale (the new manager) has also been very apologetic and helpful ..... but I don't think I should have to go to the top before someone takes care of something simple like this?? Maybe I am wrong. This experience has been frustrating, to say the least. My vehicle has been in their service department longer than it has been in my possession. And this dealership comes highly recommended by family and friends. Even they are shocked about this situation. Maybe this was just a one time thing ..... 5 stars for the dealership and the vehicles on the lot. One star for the service and finance department. That's just my honest opinion based on my experience. More

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110% best buying experience you could ever wish for. From start to finish the staff at Certified Benz and Beemer are a class act and true professionals. The quality of the inventory along with a consult From start to finish the staff at Certified Benz and Beemer are a class act and true professionals. The quality of the inventory along with a consultative no pressure environment, actually makes the car buying process fun… 5 Stars ⭐️ More

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They were great to deal with, until they received my money. After that it was like pulling teeth to get a response out of them. I had to even call the car carrier directly (that they had hired) to find money. After that it was like pulling teeth to get a response out of them. I had to even call the car carrier directly (that they had hired) to find out where my car was and when it would be delivered. Upon receipt of the vehicle I noticed that the clutch fluid was below the low hash mark and black (in need of service) so I simply notified the service manager of this after they had reached out to me about future service and got no response. The owner however responded that they “tested the clutch fluid and it tested fine” even though I had sent photos. Tell me you know nothing without telling me you know nothing.. a simple apology would have been fine but instead he came off as a complete clown. All in all, not impressed. More

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I thought it would be a lot harder to buy a car from out of state, but it was easy our salesman Levi was top notch of state, but it was easy our salesman Levi was top notch More

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Fantastic dealer and really great people. Andy Manahl and Jack Schneider are an absolute pleasure to deal with. I had a somewhat complicated deal involving three vehicles, we put it all toget Andy Manahl and Jack Schneider are an absolute pleasure to deal with. I had a somewhat complicated deal involving three vehicles, we put it all together in friendly and collaborative way with a win-win attitude. Jack has a fantastic inventory — he is always bringing in great high-end vehicles. Highly recommended. More

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Bought a 2000 Prowler. I absolutely lover it.the deal was fast and easy. People went above and beyond. I absolutely lover it.the deal was fast and easy. People went above and beyond. More

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Great experience! Occasionally, you find people and businesses that go the "extra mile" for you. That was my experience at CBB. From my sales rep James Viator to the Occasionally, you find people and businesses that go the "extra mile" for you. That was my experience at CBB. From my sales rep James Viator to the finance department with Kerry Abramson, you can't ask for more knowledgeable and friendly people. The owner even got involved to make sure everything was perfect. I traded a vehicle in and purchased a vehicle as well. My wife, mother, and nephew have also purchased at CBB because I believe in them. By the way, I came from California to make the trade. It was worth the trip! More

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This is my 4th vehicle from CBB. I always come back to Danny Q to buy a car. Danny makes buying a car easy, no hidden cost, no upsell, he is honest and professional. My current bu I always come back to Danny Q to buy a car. Danny makes buying a car easy, no hidden cost, no upsell, he is honest and professional. My current buy had a small A/C issue, Danny spoke with Jack the owner, Jack & I sat down and worked it out. Jack is down to earth & a pleasure to work with. Jack & Danny both appreciate & respect their customers. 5+ stars for Certified Benz Beemer, you have won my business. Thank you Danny & Jack!! More

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Certified Benz and Beemer gives great prices and no hidden fees, hopefully you find your self lucky like I did I get Howard to be your sales rep. hidden fees, hopefully you find your self lucky like I did I get Howard to be your sales rep. More

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In working with the sales and service team at Certified Benz and Beemer, I am impressed with their commitment to address concerns that were raised with the process in a timely and professional way. They st Benz and Beemer, I am impressed with their commitment to address concerns that were raised with the process in a timely and professional way. They strived to ensure that we were satisfied with the whole process and did what needed to be done to ensure quality and satisfaction. More

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