Jack Schneider | Page 3

In working with the sales and service team at Certified Benz and Beemer, I am impressed with their commitment to address concerns that were raised with the process in a timely and professional way. They st Benz and Beemer, I am impressed with their commitment to address concerns that were raised with the process in a timely and professional way. They strived to ensure that we were satisfied with the whole process and did what needed to be done to ensure quality and satisfaction. More

Helpful 0

Report | Print

Danny did it again. Sold me another gem. I've purchased many vehicles from CBB and will keep buying them for both personal and business purposes. Love the reliability Sold me another gem. I've purchased many vehicles from CBB and will keep buying them for both personal and business purposes. Love the reliability and the ease of both purchase and service after purchase. 10/10 would recommend! More

Helpful 0

Report | Print

We rave about Danny and CBB to our friends and family! They are honest, no sales tactics, and they listen to what our needs are. And they always deliver:) We cannot thank them enough!! Danny is absolu They are honest, no sales tactics, and they listen to what our needs are. And they always deliver:) We cannot thank them enough!! Danny is absolutely our go-to when we comes to luxury vehicles. Thank you, Danny:) More

Helpful 0

Report | Print

I want to personally thank Howard, Nick and Sara for making this buying experience quick and easy. I love my BMW X3M this is my 2nd purchase from Jack Snyder and both have been very professional. Thank making this buying experience quick and easy. I love my BMW X3M this is my 2nd purchase from Jack Snyder and both have been very professional. Thank you Lee for over seeing the process and making things go smoothly. I love my CBB family!! Katie Anderson More

Helpful 0

Report | Print

This dealership is a fantastic place to buy your next car. The customer service is outstanding and everyone is very friendly. I enjoyed working with James and he made sure I was taken care of every step car. The customer service is outstanding and everyone is very friendly. I enjoyed working with James and he made sure I was taken care of every step of the way. It was a great experience and I love my car. More

Helpful 0

Report | Print

Great place to buy from in Greater Phoenix. No surprises. Great customer service and smooth transactions. Great to deal with Sara in finance, Andy as sales agent, and Mark/David in management. No surprises. Great customer service and smooth transactions. Great to deal with Sara in finance, Andy as sales agent, and Mark/David in management. Very very satisfied. I highly recommend this place. More

Helpful 0

Report | Print

I recommend that anyone who is considering using Certified Benz and Beemer HIGHLY reconsider. We have had the worst experience purchasing a vehicle with them. Their finance guy lied to us and to Certified Benz and Beemer HIGHLY reconsider. We have had the worst experience purchasing a vehicle with them. Their finance guy lied to us and told us that if we purchased a key fob protection program, we could use it to get a 2nd key since ours only came with one. When I called the vendor they advised that was not true and we should seek a refund from the dealer. When I called to get a refund, all they said was "sorry, the finance guy was new he didn't know" and issued the refund that took over 6 weeks to receive. On that phone call the manager David said I should call other BMW dealerships to see if they will give me a discount on a key fob since they have relationships with dealerships. Instead of offering to call them himself because of the mistake their employee made, he advised that I do it myself. The last thing I am going to do is call a random dealership and ask for a discount when they do not know me or the situation, nor should I have to. This was CBB's mistake and they should take the responsibility. When I sent this situation over to Jack Schneider (THE OWNER) David called back and said "You misunderstood me, I said I will call other dealerships and get see if we can get a discount" if that was the case, why did he never get back to me with any information on a discount? On 7/29/22 David ended up telling me that he will have his parts department look into their cost for me in an email but I didn't hear back from him, yet again. It wasn't until 8/26/22 (almost a month later) that I sent a follow up email (again) advising that I never heard back, he sent a response saying that he "thought" he sent information before but didn't and let me know the cost of a 2nd key fob with CBB's discount. When we purchased the vehicle there was an issue with the rear vent that we were promised they would take care of for me. They said they couldn't look at it and take care of it that day because the service department was closed. They told me their service department would call me to schedule it, but again, they never did. When I called to schedule it, nobody knew what I was talking about and they told me I would be responsible for the cost. It took so many back and forth calls and being sent all around in order to finally get it scheduled. Weeks later they finally agreed to fix it. I took it in to be fixed and when they returned the vehicle to me the face cover of the whole console was broken and wouldn't stay shut. I then had to call back and get it rescheduled for them to fix what they broke. They did make this convenient for me by offering to drop off a loaner vehicle and pick up my vehicle from my house so that I wouldn't have to arrange being dropped off and picked up. This was actually a big help, but it was to fix the console that they broke. When we purchased the vehicle, Manny the salesman talked over and over how this dealership was different from any other dealership and such a family oriented place but that was not the case for us. The ONLY person who did what he said he would do and actually followed through was the service acquisition specialist Mike Grady, and we greatly appreciate him. I sent 2 emails to the owner Jack Schneider over the course of all the issues I had since purchasing the vehicle but he wasn't able to be bothered with responding. As a small business owner, I understand the importance of trying to make it right for my customers, and Jack couldn't care less. In my emails I advised that I would like to give him the chance to make it right before writing a review (that they keep asking me to write) but even that didn't matter to him. Certified Benz and Beemer has been a headache since purchasing our vehicle and I wouldn't recommend this place to ANYBODY. More

Helpful 0

Report | Print

Easy and very friendly place to buy a car. Very responsive when I needed assistance, I would definitely recommend to a friend as a great place to purchase a vehicle Very responsive when I needed assistance, I would definitely recommend to a friend as a great place to purchase a vehicle More

Helpful 0

Report | Print

CBB has the absolutely best selection of cars offered anywhere! Whether it's an Exotic, Luxury high end model, or quality pre-owned, CBB is the place to go. Personable Sales/Service advisers make for anywhere! Whether it's an Exotic, Luxury high end model, or quality pre-owned, CBB is the place to go. Personable Sales/Service advisers make for a comfortable experience when dealing with them. While visiting this beautiful dealership, if the Owner, Jack Schneider is available, ask to meet him and see why this dealership is so professional and caring. More

Helpful 0

Report | Print

I went in with a high mileage (but still beautiful) F150 Platinum and a specific limit on my budget. Jeff, Mark, and Jack were all willing to work with me and within my limitations. It really felt like th Platinum and a specific limit on my budget. Jeff, Mark, and Jack were all willing to work with me and within my limitations. It really felt like they wanted to give a fair deal and I feel like they were looking at a long term relationship of return customers and service more than just selling a car. The whole experience was smoother and less stressful than any car I’ve ever bought. I went in without much bargaining power, and left with a fantastic car and a good deal that was more than fair. I can highly recommend CBB, and they’ll be at the top of my list when it’s time to replace this Cayenne. More

Helpful 0

Report | Print