Jackson Barron

Mercedes-Benz of Atlanta Northeast is known for superb/excellent customer service! The entire staff is amazing! Taylor, Mr. Joe, Melissa, and Tony make the visit worthwhile! ~Sharon Liner Ervin superb/excellent customer service! The entire staff is amazing! Taylor, Mr. Joe, Melissa, and Tony make the visit worthwhile! ~Sharon Liner Ervin More

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Mr Jackson was so helpful… faulty sensor on my sprinter van, they resolved the issue and also replaced two rear rotors and pads , all under warranty! van, they resolved the issue and also replaced two rear rotors and pads , all under warranty! More

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Jackson and his team do a great job. Communications and updates are always timely. The level of service is an A+. Communications and updates are always timely. The level of service is an A+. More

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He was able to diagnose my car issue sooner and able to help me understand about how it needs to be done help me understand about how it needs to be done More

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Jackson is the best service advisor! Consistent with his service and professionalism each visit I make. Consistent with his service and professionalism each visit I make. More

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Always a pleasure working with Jackson Barron at MB of Atlanta NE! He makes the entire service process easy and painless. Jackson is very thorough and always explains everything so well and makes it easy Atlanta NE! He makes the entire service process easy and painless. Jackson is very thorough and always explains everything so well and makes it easy for me to make maintenance and repair decisions on all of my cars. He has been my service adviser for years across many different cars I've owned and has always provided the best service. An asset to the the dealership for sure! Keep up the good work! More

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Danny was very professional and had a great understanding of what the customer needed. He suggested the right vehicle for me. Also, he values the customer's time, which proves he is a great sales consultant. of what the customer needed. He suggested the right vehicle for me. Also, he values the customer's time, which proves he is a great sales consultant. More

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What truly stood out was Jackson's commitment to keeping me informed throughout the service. I received timely updates about the progress of my vehicle, and any additional issues discovered were communicate me informed throughout the service. I received timely updates about the progress of my vehicle, and any additional issues discovered were communicated transparently with detailed explanations. More

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**Very Bad Experience – Avoid if You Value Your Time** I’ve had two terrible experiences with Jackson Barron, the service advisor at this location. Every time I pick up my car, I end up waiting Time** I’ve had two terrible experiences with Jackson Barron, the service advisor at this location. Every time I pick up my car, I end up waiting in the lobby for 45–60 minutes while he finishes up his endless phone calls. It's happened multiple times, and it's beyond frustrating. It's clear he doesn’t prioritize customers in front of him. When I dropped off my car for a simple oil change, I followed up with Jackson after waiting half a day for any update. He finally got back to me with the excuse that it was a busy day, and my car hadn’t even made it to service yet. Funny enough, the shop wasn’t busy at all when I dropped it off—it seems like he just forgot about me entirely. To make matters worse, Jackson promised to call me the next day when the oil change was completed. Half the day went by with no word from him. When I called the office, I was informed that he had gone home for the day without bothering to call me. Jackson is not responsible, not professional, and certainly doesn’t embody what you’d expect from a service advisor. If you’re looking for someone who forgets about you, doesn’t communicate, and keeps you waiting forever, then Jackson is your guy. Otherwise, I’d recommend finding someone who actually values their customers. More

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Jackson is the best customer service manager I've met to service my car. He kept me informed and returned my vehicle in perfect working order. Thank you Jackson! service my car. He kept me informed and returned my vehicle in perfect working order. Thank you Jackson! More

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