Jacob McMillen | Page 8

I stopped in for an oil change as a walk in, and they surprisingly were able to fit me in and get it completed quickly, which I was pleased about. The young man who helped me was professional and courteo surprisingly were able to fit me in and get it completed quickly, which I was pleased about. The young man who helped me was professional and courteous and would recommend him. However, the woman who appeared to be the service manager just seemed to be really awful. Not sure if she was just having a bad day or what was going on there but she was quite off putting. Also, they didn’t top off my fluids and three days after my service, my light is on my dash are popping up saying my washer fluid is empty so they obviously didn’t check my fluids the way they said they did. Now will have to take the time to check everything over since it appears not everything was completed as they said it was. Will have to give it a hard thought about whether I want to come back or not. More

by Jetta7654321 Verified Customer Verified Customer

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I have been using Randy Marion Subaru to service my Subarus for several years. They have always been so very helpful and reliable in taking care of whatever is wrong. I remember one time when it was ra Subarus for several years. They have always been so very helpful and reliable in taking care of whatever is wrong. I remember one time when it was raining they actually took an umbrella and walked me to my car! My only reason for taking away one star is that they have recently started using AI for Appointment scheduling. I would prefer to be able to talk to a human. More

by weezie60 Verified Customer Verified Customer

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I called in a panic about a pricy repair a different mechanic had quoted for me. Jacob worked me right in and got me a great deal on the necessary repairs! I highly recommend the service department at R mechanic had quoted for me. Jacob worked me right in and got me a great deal on the necessary repairs! I highly recommend the service department at Randy Marion Subaru - especially Jacob! More

by REBECCABLEICH Verified Customer Verified Customer

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⸻ Nothing but praise for the team at Randy Marion Subaru. They made my daughter’s first car-buying experience an absolute pleasure. Special thanks to Marshall McCarty, Brian Fogarty, Joshua Elliott, Subaru. They made my daughter’s first car-buying experience an absolute pleasure. Special thanks to Marshall McCarty, Brian Fogarty, Joshua Elliott, Keeley Murphy, and Jessica Matos for their teamwork and professionalism—everyone was in sync and clearly communicated throughout the process. A special mention to Jessica Matos, whose genuine care and dedication to customer service keep me coming back for all my vehicle needs. She consistently provides clear updates and ensures every service visit goes smoothly. More

by Jimmy143 Verified Customer Verified Customer

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I scheduled my appointment online and when I arrived they called me by my name and knew exactly what I was there for.Took care of my vehicle and the video walk around is a nice addition to know what the tech called me by my name and knew exactly what I was there for.Took care of my vehicle and the video walk around is a nice addition to know what the tech is doing. More

by david.lawrence1969 Verified Customer Verified Customer

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Excellent service. Would recommend to anyone. Completed work ahead of schedule and were very nice. Would recommend to anyone. Completed work ahead of schedule and were very nice. More

by andersontg Verified Customer Verified Customer

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The service waiting area was clean and comfortable and Jacob kept me informed about the progress of my service. Excellent service as always. Jacob kept me informed about the progress of my service. Excellent service as always. More

by badbonicelli2000 Verified Customer Verified Customer

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All staff are fabulous! Service was great, staff knowledgeable, personable, and professional. Went above and beyond to make certain me and the vehicle were well taken care Service was great, staff knowledgeable, personable, and professional. Went above and beyond to make certain me and the vehicle were well taken care of. More

by addaway Verified Customer Verified Customer

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The best dealership that I’ve visited. Polite, helpful staff, superb waiting area, pre-service and post-service care and follow up. Would recommend. 5/5 Polite, helpful staff, superb waiting area, pre-service and post-service care and follow up. Would recommend. 5/5 More

by JOHNBMULL Verified Customer Verified Customer

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Fixed 2 items that were recall, but did not fix the original item the car was taken in for. Had to return 15 minutes later and leave the car. That was last Thursday. Monday night and no updates yet. U original item the car was taken in for. Had to return 15 minutes later and leave the car. That was last Thursday. Monday night and no updates yet. Up to the point I returned it communication, speed of service and everything was outstanding, and everything was great. Nothing since I had to return the car to get the first problem corrected. Surprised I did not hear from you Monday. Pretty sure it was Jacob in service. Can not be sure receipt for first incomplete service is in car. More

by lpfons Verified Customer Verified Customer

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