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Jae Lee
1,261 Reviews
1,261 Reviews
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1261 Reviews of Jae Lee
May 06, 2021
Jae Lee is excellent to work with. He offered me a new loaner car while my transmission was being replaced under warranty. During my use of the rental, a pebble flew up on the freeway unexpectedly and cr loaner car while my transmission was being replaced under warranty. During my use of the rental, a pebble flew up on the freeway unexpectedly and cracked the windshield. I was so upset and in tears, Jae Lee calmed me nerves, took charge and worked everything out with my insurance company. I purchased my car at Glendora and will never go back there again because of their poor customer service. Jae Lee was referred to me by Hyundai Corporate when my turbo went out on my car and needed replaced when Glendora told me nothing was wrong after countless visits. Jae Lee was friendly, fast and thorough in resolving my issue. Because of Jae Lee, I will make the drive and only use Puente Hills because of Jae Lee's excellent customer service! More
by KATHYjocollier
Verified Customer
May 06, 2021
I couldn’t make appointment this time. Just walked in. I couldn’t make appointment this time. Just walked in. Didn’t have to wait long. It was quicker than I expected. Happy with my service. I couldn’t make appointment this time. Just walked in. Didn’t have to wait long. It was quicker than I expected. Happy with my service. More
by YSKYMUSIC
May 04, 2021
Terrible experience every time I go here! Very slow service. It seems as if every employee is trying to make your day bad. They obviously don’t want to work there. They’ve damaged my car and never made service. It seems as if every employee is trying to make your day bad. They obviously don’t want to work there. They’ve damaged my car and never made it right. They try to sell you on services you don’t need and they give you a hard time if you do something as simple as get an oil change somewhere that’s not them. I do not recommend this place at all! My car is at 77,000 miles and it’s already burning oil I took it in to fix the problem they told me I need to come back every 1000 miles to do an “oil consumption test” I come back the first time and they told me we don’t do it like that anymore so you’re going to have to come back another day to do “the new oil consumption test” IF I get a approved by Hyundai. So I had to leave that’s already an oil change of around $40 down the drain. Take it back to try and get approved get told I have to leave the car there. It’s there 1 day and I get a call telling me I’m going to have to pay for another oil change and some other parts that come out to around $140. I tell them to do the work and I’ll wait for a call for when it’s done. That happened Friday. I wait and call Saturday. They tell me that I’m going to have to wait till Monday because the service tech I’m working with isn’t there… why can’t someone else take care of this?! I’m out a car for 3 days. I call Monday and my “tech” isn’t there again. So I ask if the car is done cause I need my car! I can’t wait for this tech to decide to come to work. It is done and has been done since Saturday…. Why wasn’t I contacted!? I come to pick it up and everyone is sitting there trying to not make eye contact with me because I’m guessing they don’t want to do any work. I finally have my car back and it’s somehow dirtier than it was when I dropped it off… now I have to take it back in 30 days to, I’m sure, go through this same terrible process all over again. All this to just see if my car is actually burning oil. This is such a ridiculous process and a waist of time. Why say you have a 100,000 mile warranty if you’re going to put me through all this. I’m really hoping Hyundai makes it right. I’m still paying off this car so I’m kinda stuck with them for now. More
by lvcancio
Other Employees Tagged: Faustino Lozano
May 04, 2021
Excellent dealer service!! I really appreciated itAll of Excellent dealer service!! I really appreciated it All of employee were very kind and took care of my vehicle gently. Very clean and covid free. Excellent dealer service!! I really appreciated it All of employee were very kind and took care of my vehicle gently. Very clean and covid free. More
by s2w97
Other Employees Tagged: Sean Kim, Javier Olivares, Jay Jussal, Faustino Lozano, Javer Esquivel , Joel Aleman
May 01, 2021
Just okay They did an okay job.I noticed that my back Just okay They did an okay job. I noticed that my back door won’t close properly now. It was closing and opening smoothly before I went in for ser Just okay They did an okay job. I noticed that my back door won’t close properly now. It was closing and opening smoothly before I went in for service now I noticed it’s not closing very well. More
by Ecpbusiness
Other Employees Tagged: Sean Kim, Javier Olivares, Jay Jussal, Faustino Lozano, Javer Esquivel , Joel Aleman
April 30, 2021
We are very happy with the service and courteous customer service. Was not the case 3 years ago. Much improved. Javier greeted us with a smile. service. Was not the case 3 years ago. Much improved. Javier greeted us with a smile. More
by HAPPYjCI
Other Employees Tagged: Javer Esquivel
April 30, 2021
I like how they take care of your car by order.People I like how they take care of your car by order. People were very polite and nice. I'll definitely go again for my next service. I like how they take care of your car by order. People were very polite and nice. I'll definitely go again for my next service. More
by A6WOL2C
April 27, 2021
This dealership has always gone above and beyond for me. Doesn’t matter if it’s for a sale or service, I’ll always come back here. Doesn’t matter if it’s for a sale or service, I’ll always come back here. More
by d_hernandez1313
Other Employees Tagged: Jae was extremely helpful and honest.
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