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Jaime Gonzalez
Jaime Gonzalez at BMW of Darien
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Jaime Gonzalez | Page 5

Service Advisor

BMW of Darien

140 Ledge Rd
Darien, CT 06820

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4.7
162 Reviews

Dealership Experience

2 yrs, 6 mos

4.7

162 Reviews

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162 Reviews of Jaime Gonzalez

September 21, 2023

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Employee Rating

Very busy service dept. Need more service reps. Prefer phone calls, when car is ready. Not texts. More

by kathrynstewart16
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Sep 22, 2023

BMW of Darien responded

We are honored to receive your support. Thank you! - BMW of Darien Team

September 14, 2023

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Employee Rating

From start to finish it was such professional kind experience! Shout out to Jamie and my man Tim! More

by hartigank51
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Tim Haines, Anderson Cherilus

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Sep 15, 2023

BMW of Darien responded

It was our pleasure to serve you in such a professional and kind manner! Thank you for the excellent review and for trusting BMW of Darien with your business. Jamie and Tim will appreciate the shoutout. Have a wonderful day and we hope to see you again down the road!

September 05, 2023

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Employee Rating

The Master Technician at Darien BMW performed top-quality work, diagnosing complex issues and fixing them correctly the first time. More

by matt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Vince Pampena, Bill Skorvanek, Keith Zarembski, TJ Telesco

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Sep 05, 2023

BMW of Darien responded

Matt, we're glad to know our team at BMW of Darien was able to diagnose and fix your issues efficiently! Thanks for the positive feedback!

September 01, 2023

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Employee Rating

Loved my experience at Darien Service, Jaime was a great help and advisor! Will definitely be back! Thanks Jaime! More

by kofmanlana
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Helpful
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Sep 05, 2023

BMW of Darien responded

Lana, we're delighted to know that Jaime was able to assist you at BMW of Darien Service. We look forward to seeing you again in the future!

August 30, 2023

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Employee Rating

Jaime and the entire service team are excellent. They are courteous and explain all recommended repairs, including showing a video of the car pointing out areas of concern. They are upfront about pr More

by Camille D
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Aug 30, 2023

BMW of Darien responded

Camille, we're delighted to know that Jaime and our service team at BMW of Darien provided you with an excellent experience. We always aim for transparency in pricing, consistent communication with our customers, and an accommodating process that can't be beaten. Thanks so much for your recommendation!

August 27, 2023

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Employee Rating

Hard to get a hold of. Expected better communication. Car was held at dealership too long More

by BM
Service Time
Service Communication
Recommend Dealer
No
Helpful
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Sep 25, 2023

BMW of Darien responded

We don't run our business to mislead our customers, and it's very upsetting to see we've given you the wrong impression. This certainly does not sound like the straightforward communication we pride ourselves on, and I sincerely apologize for the delay with your car. Furthermore, we strive to deliver timely service, and I'm so sorry if the wait was longer than anticipated. I understand your frustration, and I will make sure these concerns are properly addressed. If there's anything else we can do to try to make things right, please give me a call. Thank you, Trevor Martin - Service Manager - 203-662-2027

August 26, 2023

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Employee Rating

The dealership has competent staff. Everyone is friendly. The service is efficient. The information about unexpected repairs is transmitted promptly. More

by Gridhollin
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Helpful
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Aug 28, 2023

BMW of Darien responded

Gridhollin, we're glad to know you had a positive experience with our team at BMW of Darien. Thanks for highlighting the efficiency and friendliness of our staff!

August 26, 2023

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Employee Rating

The mecanic they good , but the costumers service by pampena and others let much to think about at the dealer iit let at lot negative More

by Daniel Nolasco
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Vince Pampena, Bill Skorvanek, Keith Zarembski, TJ Telesco

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August 24, 2023

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Employee Rating

Everything about the service was excellent very professional stayed in close contact. I couldn’t be happier with a service. More

by Klejacq
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Vince Pampena, Bill Skorvanek, Keith Zarembski, TJ Telesco

Helpful
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Aug 24, 2023

BMW of Darien responded

We're delighted to know you had an excellent experience with our service at BMW of Darien. Thank you for your kind words, and we look forward to serving you again in the future!

August 23, 2023

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Employee Rating

Thank you for the loaner car and fast BMW service. And Tnx to Jamie Gonzalez. More

by Roman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Helpful
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Aug 24, 2023

BMW of Darien responded

Roman, thank you for stopping by to leave a positive review of Jamie and BMW of Darien!

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