Jake Gurzler

As soon as my fiancé and I walked in to the dealership the women at the front desk were very inviting and courtious and that theme continued throughout our entire experience. All of the gentlemen that hel the women at the front desk were very inviting and courtious and that theme continued throughout our entire experience. All of the gentlemen that helped us worked hard to make my lease buy out process an absolute pleasure! Will most definitely be back for service in the future and will recommend others and tell them to expect the same gracious hospitality. 😊 More

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Wow! Awesome, incredible and fantastic! I can't say enough about this dealership. My car went is with an awful sound coming from the front of my car and a Awesome, incredible and fantastic! I can't say enough about this dealership. My car went is with an awful sound coming from the front of my car and a horrible grinding noise. Since I was local they have a new service where they come and pick up the car and drop it off when completed. This was so helpful and is another great service they provide. From the time my car was put in for service to the time it was dropped off I received messages and phone calls to inform me of the progress and repairs needed. What impressed me the most was the professional diagnosis of the repairs needed and gave me all the options to make an educated decision of what works for my safety, budget and timeline. No scare tactics, no pressure and didn't talk down to me. Just gave it to me straight. When I explained that I needed to be doing a lot of long distance trips they let me know what would be best for my situation. I agreed, they let me know the time frame and when my car would be completed. The communication was the best I have ever received in all my years of owning a car, truck or hotrod. When my car was delivered they were so nice, made sure I received my paperwork and let me know if I needed anything or had any questions to call them. I was so excited that I got in my car right away and it drove like a dream! Just like the first day I got it. Well done Columbia Ford Kia... well done. Thank you again for a job well done. More

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Everyone in the Colombia ford team are very professional. They are knowledgeable and answer every question I have had. They are knowledgeable and answer every question I have had. More

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Everyone is a rockstar! Adam was amazing and on top of everything. Definitely try and get an appointment with him if you can! Adam was amazing and on top of everything. Definitely try and get an appointment with him if you can! More

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Everyone there was friendly and helpful, even the young fellow at the parking lot. God bless you fellow at the parking lot. God bless you More

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Amazing experience and an unbeatable deal for a new f150. All around could not be happier with the process. All around could not be happier with the process. More

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The Columbia Kia team were great. We are overall very happy with the purchase of our 2025 Kia Telluride and the entire process was very friendly and professional. There were a few hi We are overall very happy with the purchase of our 2025 Kia Telluride and the entire process was very friendly and professional. There were a few hiccups along the way but they rectified the situation and it all worked out. We would purchase from them again. More

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Extremely friendly, knowledgeable, courteous, and no pressure at all. Mike and Jimmy were wonderful to do business with pressure at all. Mike and Jimmy were wonderful to do business with More

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Columbia Ford always provides excellent service from very capable technicians and front desk staff. They are always courteous and attentive to my needs as a customer. capable technicians and front desk staff. They are always courteous and attentive to my needs as a customer. More

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Ryan was good and respected my wishes and our agreements, Jimmy was the opposite. I found that Jimmy was only concerned about making a sale, and did not respect my wishes to not contact me over the weekend b Jimmy was the opposite. I found that Jimmy was only concerned about making a sale, and did not respect my wishes to not contact me over the weekend because I was at my daughter’s sporting event. The agreement was to follow up on Monday morning when I left the dealership on Friday. Jimmy called me several times over the weekend. The other reason Jimmy almost ruined the sale was that after I explicitly informed him and Ryan that I was financing the vehicle with my own bank and not through the dealership he again called me multiple times until I returned his call. Once I returned his call, he pushed his agenda of the dealership could do the financing even though I continually told him I was using my own bank. He was relentless and extremely frustrating. To be 100% honest if I could have found the vehicle anywhere else in New England I would have gone there because of Jimmy. I am not sure why you keep him on your staff. If I was a manager at your dealership I would fire him and replace him with someone who listens the customer. More

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