Jalen Stephenson

Honesty and transparency. Before taking the 3 hour drive, Jalen was up front and honest regarding my trade. After sitting and talking to him we came to a fair compromise that Before taking the 3 hour drive, Jalen was up front and honest regarding my trade. After sitting and talking to him we came to a fair compromise that worked well for both of us. I love my new truck and I would take the drive again in a heartbeat. More

by jgoldenone Verified Customer Verified Customer

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After having spent the previous 24 hours going from a "bad" to "worse" truck shopping experience, Scranton set things right. When Jalen greeted us warmly and friendly, with a welcoming tone. Then I tol "bad" to "worse" truck shopping experience, Scranton set things right. When Jalen greeted us warmly and friendly, with a welcoming tone. Then I told him, "Jalen, I'm real ornery right now because of the last 24 hours, so please help me turn this around". He laughed(nervously), then proceeded to wash those bad experiences from my memory. Overall, Scranton is a very professional dealership where the customer experience is valued above all. For example, we were apart on my trade-in value ($1000), but we collectively found $1000 in value to me elsewhere. That's customer service. Then, the parts department, hand delivered my IOU tonneau cover to our home in Portland. Who does that? Finally, the truck I eventually purchased was presented to me in a proper condition (interior detailed, washed, no broken parts, no CEL, ... ready to take home. Thanks to all at Scranton GMC for your professionalism and to Jalen for helping me forget the prior 24 hours - no longer ornery. Best regards, Lou & Jill Zanette More

by louis.zanettejr Verified Customer Verified Customer

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Everybody in the service department is great at the front desk area. The workmanship that was performed on my vehicle was subpar at Best. Vehicle went in for an oil change tire rotation. The technician said desk area. The workmanship that was performed on my vehicle was subpar at Best. Vehicle went in for an oil change tire rotation. The technician said he rotated the tires. Come to find out he did not rotate the tires and the vehicle had to go back in to have the tires rotated at that time. More

by chad R Verified Customer Verified Customer

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The were helpful, very easy to work with, knowledgeable! He responded very quickly! And there was no haggling! He responded very quickly! And there was no haggling! More

by marybaer24 Verified Customer Verified Customer

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It was a good experience, but we are still waiting for our registration. We love the 2026 GMC Truck. Thank you 😊 our registration. We love the 2026 GMC Truck. Thank you 😊 More

by derbytruckparts Verified Customer Verified Customer

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Jimmy understood what I was looking for and got it for me. I would recommend him to others me. I would recommend him to others More

by lhlombardo Verified Customer Verified Customer

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