James Besemer

Service was excellent and was done in time, the guy helped us from the office was very nice and professional helped us from the office was very nice and professional More

by amgabal Verified Customer Verified Customer

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Brand new accord. The issue was with warping and melting of mirrors and side panels a few months after buying the car and it's parked in the driveway 80 to 90% of the The issue was with warping and melting of mirrors and side panels a few months after buying the car and it's parked in the driveway 80 to 90% of the time (work from home). No issues with the other cheaper car in the same driveway previously. After bringing it to service dept attention, waited approx 3 weeks with no reply (Feb 21 to March 15), guess they were hoping I'd just not follow up. When they did reply, the service guy said it was a known issue, must have come from reflected sunlight and honda would not fix it. This was after he and his manager (per the service guy) said they had never seen this issue before when it was initially mentioned and that they would take pictures and send to higher authority to get approval. A known sun issue, but the service department hadn't seen it before in Florida!!, Seriously? He said he could give me Honda's CA number if I wanted to follow up and see if I could get better results. When I called the number it wasn't even for Honda is was for Assurant. They were like, yeah not our issue thanks for calling. We switched to Honda because we thought we were getting a better-quality car and that they would stand behind their product and this is what we are getting. Why did we spend more for a Honda??? They didn't even try to meet us in the middle (or anywhere for that matter) to keep a new customer happy and loyal. Now I'm looking at $1,500 in repairs on a brand new car. Guess the good stories we heard from friends were when either the cars or service were better in the past? Wife was thinking of buying another car too, guess we'll go to Toyota or somewhere else. It's too bad I liked the car otherwise. More

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Jim was excellent! Small things like walking me to my car and going over inspection as well as answering my questions makes me feel like they care. Jim definitely doe Small things like walking me to my car and going over inspection as well as answering my questions makes me feel like they care. Jim definitely does! More

by Themcfarlands Verified Customer Verified Customer

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Excellent customer service. The recall repair was done in a timely manner and noticeably improved driving performance. The recall repair was done in a timely manner and noticeably improved driving performance. More

by TEMKAR Verified Customer Verified Customer

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This dealership has always shown me superb customer service. Whether it was when I was buying the car or there for a service appointment, A+ rating. service. Whether it was when I was buying the car or there for a service appointment, A+ rating. More

by maa24 Verified Customer Verified Customer

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5 STAR SERVICE THOUGHOUT THE WHOLE PROCESS. Greeted by a professional staff and service completed right the first time. Greeted by a professional staff and service completed right the first time. More

by paulayer Verified Customer Verified Customer

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All my questions were answered and my service was done promptly. Service at Honda of the Avenues is always excellent promptly. Service at Honda of the Avenues is always excellent More

by verares Verified Customer Verified Customer

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Amazing customer service. This was my first visit it was great. I plan to use this dealership for my Honda needs in the future. This was my first visit it was great. I plan to use this dealership for my Honda needs in the future. More

by westgirl02 Verified Customer Verified Customer

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Very knowledgeable and friendly always very helpful and wait time is always good would recommend wait time is always good would recommend More

by CLT30 Verified Customer Verified Customer

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Jim was very personable and I appreciated his communication while I was waiting for my car’s oil to be changed. communication while I was waiting for my car’s oil to be changed. More

by chamil001 Verified Customer Verified Customer

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