James Besemer

Jim did a great job helping us find a resolution to the warranty concern. Jim also made sure the repair was done on time and our Passport was ready at the exact time he said it would be. Thank you Jim! warranty concern. Jim also made sure the repair was done on time and our Passport was ready at the exact time he said it would be. Thank you Jim! More

by scottedwardsjax Verified Customer Verified Customer

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Jim Bessemer is easy to work with. Professional and knowledgeable makes have work done easy! Professional and knowledgeable makes have work done easy! More

by Sqzbx1813 Verified Customer Verified Customer

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I never worry when I’m getting my car serviced with Jim at Honda at the Avenues. He’s never failed to take care of me, even on the biggest services! I’m extremely particular with my car and take major prid at Honda at the Avenues. He’s never failed to take care of me, even on the biggest services! I’m extremely particular with my car and take major pride in it, but I always know my CR-V is in the best hands with Jim! It’s like going to visit family every time I go in. See you guys next time! More

by Ashlyn Thomas Verified Customer Verified Customer

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Oil change Service was completed within the hour and this was truly appreciated as of my work and busy schedule. Thank you! was truly appreciated as of my work and busy schedule. Thank you! More

by roses1230 Verified Customer Verified Customer

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Amazing job . They are really good on getting all the help you need. Also they shoe me step by step what they are doing. They are really good on getting all the help you need. Also they shoe me step by step what they are doing. More

by casanova.wilfredo Verified Customer Verified Customer

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My service coordinator was wonderful! He kept me in the loop and even told me about a 2nd waiting room that was a lot less crowded. I really appreciated that! He kept me in the loop and even told me about a 2nd waiting room that was a lot less crowded. I really appreciated that! More

by stattie Verified Customer Verified Customer

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Service was excellent and was done in time, the guy helped us from the office was very nice and professional helped us from the office was very nice and professional More

by amgabal Verified Customer Verified Customer

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Brand new accord. The issue was with warping and melting of mirrors and side panels a few months after buying the car and it's parked in the driveway 80 to 90% of the The issue was with warping and melting of mirrors and side panels a few months after buying the car and it's parked in the driveway 80 to 90% of the time (work from home). No issues with the other cheaper car in the same driveway previously. After bringing it to service dept attention, waited approx 3 weeks with no reply (Feb 21 to March 15), guess they were hoping I'd just not follow up. When they did reply, the service guy said it was a known issue, must have come from reflected sunlight and honda would not fix it. This was after he and his manager (per the service guy) said they had never seen this issue before when it was initially mentioned and that they would take pictures and send to higher authority to get approval. A known sun issue, but the service department hadn't seen it before in Florida!!, Seriously? He said he could give me Honda's CA number if I wanted to follow up and see if I could get better results. When I called the number it wasn't even for Honda is was for Assurant. They were like, yeah not our issue thanks for calling. We switched to Honda because we thought we were getting a better-quality car and that they would stand behind their product and this is what we are getting. Why did we spend more for a Honda??? They didn't even try to meet us in the middle (or anywhere for that matter) to keep a new customer happy and loyal. Now I'm looking at $1,500 in repairs on a brand new car. Guess the good stories we heard from friends were when either the cars or service were better in the past? Wife was thinking of buying another car too, guess we'll go to Toyota or somewhere else. It's too bad I liked the car otherwise. More

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Jim was excellent! Small things like walking me to my car and going over inspection as well as answering my questions makes me feel like they care. Jim definitely doe Small things like walking me to my car and going over inspection as well as answering my questions makes me feel like they care. Jim definitely does! More

by Themcfarlands Verified Customer Verified Customer

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Excellent customer service. The recall repair was done in a timely manner and noticeably improved driving performance. The recall repair was done in a timely manner and noticeably improved driving performance. More

by TEMKAR Verified Customer Verified Customer

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