James Callender | Page 2

The dealership went above and beyond for me. I can’t thank everyone enough for what they’ve done. Amazing car buying experience. Made everything easy for a first time buyer. The staff was amazin I can’t thank everyone enough for what they’ve done. Amazing car buying experience. Made everything easy for a first time buyer. The staff was amazing. More

by 21milhoanc Verified Customer Verified Customer

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I was very happy with my experience at Ken Ganley Subaru of Wickliffe. Russ, Brian, Joe and James took very good care of me. Russ made me feel very comfortable during my test drive and made sure I got ever of Wickliffe. Russ, Brian, Joe and James took very good care of me. Russ made me feel very comfortable during my test drive and made sure I got everything I wanted in my new crosstrek. They made sure my Starlink auto start was downloaded on my phone and in operational order. Russ and Brian went above and beyond driving my new crosstrek home so I could drive my old Impreza back. Thank you for the detailed attention you gave me. I’m thrilled with my new crosstrek purchase! More

by Karen Verified Customer Verified Customer

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This establishment was top notch. Everything went smooth and the people were great! They stayed in touch with me through the whole process. Very prompt with every question I had. Everything went smooth and the people were great! They stayed in touch with me through the whole process. Very prompt with every question I had. More

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Sales and management was great! The finance was a HORRIBLE experience. We now question the reliability of the vehicle that we purchased as we were told that the electrical will go The finance was a HORRIBLE experience. We now question the reliability of the vehicle that we purchased as we were told that the electrical will go down after 3 years and that would cost us $2000 to $3000.00. We just purchased a Subaru with another dealership and the financing was fast, easy and zero pressure. We now have buyers remorse as we're afraid of the vehicle's electrical going bad. More

by KEITH62 Verified Customer Verified Customer

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I appreciated the atypical experience of not feeling pressured to buy. Joy was fabulous! She is so friendly and helpful, without the sales tactics. She answered all of my questions and let me process th pressured to buy. Joy was fabulous! She is so friendly and helpful, without the sales tactics. She answered all of my questions and let me process the information. I appreciated her overall approach. I would buy from her again without a doubt. One of the best and easiest car buying experiences so far! More

by dougeastman Verified Customer Verified Customer

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Very pleased with the experience would definitely recommend to anyone that is looking for a Subaru recommend to anyone that is looking for a Subaru More

by KRISTENLEANNM Verified Customer Verified Customer

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We had an incredible experience at Ken Ganley Subaru. Everyone with whom we interacted treated us like welcome friends. There were no hard sales pressure tactics, price haggling, or aggressive upsellin Everyone with whom we interacted treated us like welcome friends. There were no hard sales pressure tactics, price haggling, or aggressive upselling. They seemed genuinely committed to helping us find the right vehicle for us. We are so grateful to Makayla, Jeff, Sammy, James, and Asia for taking excellent care of us, answering all our questions, and welcoming us to the Subaru family. Subaru has excellent ratings for customer service and the buying experience on Consumer Reports, and US News and World Reports connected us with Ken Ganley Subaru with their best price guarantee. We are so happy with how everything turned out. We took home a new, Subaru Forester, and we’re loving it! We highly recommend this dealership, and based on the atmosphere, I think anyone there would take great care of their customers, but we especially recommend Jeff. Jeff had an easy, no xx approach, and he showed great patience with us and gave us space during our decision making process. I highly recommend making an appointment like we did. It gives the dealership time to cultivate a wonderful experience. I am not a phone call person, but talking with Makayla and Jeff was a pleasure. Sammy had brought out all the Foresters, so we could compare options and colors, and he had the biggest smile and friendliest demeanor as he pointed out which was which. James had a vibrant, friendly energy, and he also showed great patience as we discussed add on options, such as extending maintenance, gap insurance, etc. He asked good questions to try and make customized recommendations for our needs, and he really nailed it. He gave his professional opinions, but he also gave us space to discuss and decide what was right for us. In other words, Jeff and James made sure we left happy and satisfied with exactly what we wanted, so neither of us experienced buyers’ remorse when we got home. Asia was the cashier, and she was also friendly and patient with us while we worked through our bank’s security process. One huge advantage with this dealership that I had not experienced with any other is that Jeff personally walked us through all the features of our new Forester after the purchase, so we know how to use everything. Not only that, but he also set us up with an appointment a couple weeks out with Robert who will review all the features with us again and answer any questions that we may have after owning our new vehicle for a couple weeks. This type of customer service and follow-up is truly exceptional. TL;DR: We highly recommend this dealership; ask for Jeff! :) More

by HAUGHTJR Verified Customer Verified Customer

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Ken Ganley Subaru dealership was a great experience. Everyone was very helpful& friendly. Jeff Leovic helped me so much. Nice man. Very familiar with my new crosstrek. Helped me with all the new technol Everyone was very helpful& friendly. Jeff Leovic helped me so much. Nice man. Very familiar with my new crosstrek. Helped me with all the new technology. Im not to good with that. Would recommend dealer to anyone looking for a vehicle. Great job. Thankyou & love the new car. More

by MARYDAUGERT Verified Customer Verified Customer

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The absolute best dealership in the nation bar none, they wake up in the morning and expect excellence wake up in the morning and expect excellence More

by DCICI44077 Verified Customer Verified Customer

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Staff were knowledgeable, courteous and responsive. The facility was pleasant without distractions and plenty of space. We had a great car buying experience! The facility was pleasant without distractions and plenty of space. We had a great car buying experience! More

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