James Gibbons | Page 4

Quick state inspection, I was in and out very quickly. Staff in very nice and professional. Staff in very nice and professional. More

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Herb Chambers of Boston quite simply provides outstanding service! They’re staffing courteous , knowledgeable, extremely competent and honest! service! They’re staffing courteous , knowledgeable, extremely competent and honest! More

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Herb Chambers BMW of Boston is top shelf, from Nick in sales to James in service. This dealership has a very professional team, and I particularly appreciate the high level of customer support. Most recen sales to James in service. This dealership has a very professional team, and I particularly appreciate the high level of customer support. Most recently, I had a very positive service experience. Throughout the process, James and the technician diagnosed my car's issues properly, they provided me with clear options, and the final repair costs were more than fair. More

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Great service and on time delivery! James is an excellent service manager and is very proactive with updates. James is an excellent service manager and is very proactive with updates. More

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Fast and efficient, able to take me last minute and returned car fully cleaned and serviced in a short time returned car fully cleaned and serviced in a short time More

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Most importantly, service was done well. The communication from service regarding status for pickup was poor. The communication from service regarding status for pickup was poor. More

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The service department at Herb Chambers BMW in Boston, MA is great. I work with James and Matt and find them very professional and easy to work with. is great. I work with James and Matt and find them very professional and easy to work with. More

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I brought my BMW in for an oil change. It was recommended I replace the cabin air filters and perform complete vehicle check service by service advisor Joel. If not performing theses serv It was recommended I replace the cabin air filters and perform complete vehicle check service by service advisor Joel. If not performing theses services they could not reset my service soon light on my car. I was charged $220 for the cabin air filter replacement service . I mentioned I had not driven the car much and didn’t think it was necessary and asked to keep the old filters. Turns out the old filters (given to me) were pristine and did not need be replaced (at least 95 % life left). A good service technician would have said not necessary and saved me the $220. I don’t know what complete vehicle check service was as it was not completely explained to me but I wanted the service light off so I did it. That cost me $246.18. I went in for an oil change and left with $602.94 charged on my AMEX. First Time not a happy customer! May have to go elsewhere for future service needs, More

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James is always really helpful and is reachable during the day for status reports! This is so important the day for status reports! This is so important More

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As usual, Service advisor, James, went out of his way to be helpful. Service manager, Matt, does an astounding job in running the Department. I bring my three BMWs here and since 2007, when I bought a hard be helpful. Service manager, Matt, does an astounding job in running the Department. I bring my three BMWs here and since 2007, when I bought a hardtop convertible that still runs great, I’ve always been happy with the quality of the service. More

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