James Madison | Page 4

I had a great experience at the Albany Subaru service center. Everyone I interacted with was wonderful. But a few ppl that stood out were Tory, Aaron, the gentleman that took my car seat out of my car (I center. Everyone I interacted with was wonderful. But a few ppl that stood out were Tory, Aaron, the gentleman that took my car seat out of my car (I think his name might’ve been Terrence) and of course James who is hands down the nicest, kindest, most considerate person I’ve ever had to work with. Truly. I don’t think he will ever know just how much gratitude I have for him, but what he did for me will always stay with me. He didn’t just help, I don’t know how to describe it but with James I knew that this was the one area in my life where I was ok because he was there. In a time where I had a lot going on at once and under a lot of stress and worry; James gave me peace of mind. And for that I’m forever grateful. There’s a Mr. Rogers’ quote that says in times of crisis “look for the helpers” ; well these guys are true helpers. James, Tory, Aaron, and Terrence. On days when you’re dealing with a difficult customer or having a bad day, know that there’s a customer out there who thinks you’re amazing. You made a difference in my life. And I will always be grateful to you. More

by JH Verified Customer Verified Customer

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I was satisfied with my service experience. James was very helpful and clearly explained my options and their costs. James was very helpful and clearly explained my options and their costs. More

by SUBARU0 Verified Customer Verified Customer

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Service folks are great at taking care of you, blah blah blah blah blah blah blah blah blah blah More

by TERRY.SURLES Verified Customer Verified Customer

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Always great service from the moment you drive in to the cashiers counter. Easy, convenient and superb service always! cashiers counter. Easy, convenient and superb service always! More

by JKUSABA Verified Customer Verified Customer

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While we were disappointed that we were not able to get a very much needed battery replacement, and will have to wait weeks, the staff there were very pleasant and efficient. very much needed battery replacement, and will have to wait weeks, the staff there were very pleasant and efficient. More

by RGRIMES13 Verified Customer Verified Customer

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Always an easy process. James was great during the intake portion, very friendly and clear in explanation of services James was great during the intake portion, very friendly and clear in explanation of services More

by tstack_99 Verified Customer Verified Customer

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The dealer is friendly, organized and efficient service. Happy to have this service available in my neighborhood Happy to have this service available in my neighborhood More

by JKUENZ Verified Customer Verified Customer

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Really great service. The person who helped me was fantastic. Everyone was super responsive and friendly, and I am so happy with service from the team! The person who helped me was fantastic. Everyone was super responsive and friendly, and I am so happy with service from the team! More

by george.s.fang Verified Customer Verified Customer

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Consistently excellent customer (and auto) service. The folks here go out of their way to ensure a great experience. My experiences here play no small part in my commitment to remain a Subaru customer. The folks here go out of their way to ensure a great experience. My experiences here play no small part in my commitment to remain a Subaru customer. More

by rickvena Verified Customer Verified Customer

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I can always count on Nikki, Alan, James and the rest of the staff for great customer service. They always keep me up to date on the status of the work being done, provide me with the information on the ser the staff for great customer service. They always keep me up to date on the status of the work being done, provide me with the information on the service performed and the status of my vehicle. I can alway expect the the quality of the work to be excellent. More

by bgarci03 Verified Customer Verified Customer

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