James McDonald | Page 6

Even though Mr. Moore was substituting for my salesman he did a great job in assisting me. Thank you Dr. Maritza Perez-Falero did a great job in assisting me. Thank you Dr. Maritza Perez-Falero More

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I had a great purchase experience at Mercedes-Benz of Silver Spring. The sales person was very accommodating and worked to get me the best deal possible. I definitely will continue to be patron and would Silver Spring. The sales person was very accommodating and worked to get me the best deal possible. I definitely will continue to be patron and would highly recommend this dealership to friends and family. More

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Khalil was very timely in reaching out to me when I submitted my inquiry and paired me with a great consultant James. They were both extremely helpful throughout the process and provided top tier custo submitted my inquiry and paired me with a great consultant James. They were both extremely helpful throughout the process and provided top tier customer service. I even recommended them both to my sister for her purchase. They went above and beyond with me learning my car and financing the vehicle. More

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I had a great experience with Mercedes Benz of Silver Spring! My first interaction with MBSS was with Mr. Khalil N. when he reached out to me promptly after I requested additional information on a vehicl Spring! My first interaction with MBSS was with Mr. Khalil N. when he reached out to me promptly after I requested additional information on a vehicle at their dealership. He was very welcoming and professional over the phone and got me set up for an appointment with Mr. James. My sister recently purchased a vehicle from MBSS and actually worked with Mr. James McDonald. So I was excited for my appointment. When I arrived at MBSS James and Khalil greeted and gave me their undivided attention. James took the time to listen to my needs and wants in a vehicle and then got me in my future car for a test drive. He also gave me great information regarding another vehicle I was interested in at another dealership(which was not listed in it's listing). From the start James was not pushy or aggressive but very patient(I was a bit indecisive), knowledgeable,overall pleasant and a professional businessman to work with! Khalil and James both went above and beyond. Brad in finance was great! He was very detailed and explained the benefits of additional coverage. The level of customer service I receive at MBSS by far exceeded my expectations and I am happy with my purchase! I definitely recommend visiting MBSS if you are in the market for a new vehicle!! More

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I met Mr. McDonald March 2019, I had gone into the MB dealership to purchase my Mercedes. I had recently paid off two other vehicle, one of which I had co-signed for a family member and that experience b dealership to purchase my Mercedes. I had recently paid off two other vehicle, one of which I had co-signed for a family member and that experience brought my credit score extremely down. I explained the co-sign situation to Mr. McDonald and he reviewed my credit report and immediately knew that I was financially creditable to repay a MB loan. With his push and assistance, I was approved for my 2020 GLE350 vehicle loan and repaid the loan less than two (2) years. Thank you James for recognizing my credit situation and knowing that I am credit worthy. I will tell everyone to select you for a salesman. More

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James McDonald was the best salesperson I have ever had when purchasing any auto. His professionalism, knowledge, and experience is superb. He caters to the customer's needs and wants and responds to the when purchasing any auto. His professionalism, knowledge, and experience is superb. He caters to the customer's needs and wants and responds to their requests anytime. Thanks to him, I have a newer and better vehicle. More

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James' service is nothing less than amazing! This is the second Mercedes that I've purchased from him. His patience, expertise, and knowledge about vehicles was everything that I needed to make confident pu second Mercedes that I've purchased from him. His patience, expertise, and knowledge about vehicles was everything that I needed to make confident purchase. I will definitely be back to purchase a third car from him in the future! More

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Mr. McDonald goes beyond and above! He is all about customer-first and has me returning to Silver Spring Mercedes for my third purchase there. customer-first and has me returning to Silver Spring Mercedes for my third purchase there. More

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From the first phone call to the moment I walked in the door to pick up my car, I was provided with the utmost customer service. The dealership is beautiful, neat & clean. Everyone I dealt with was caring, door to pick up my car, I was provided with the utmost customer service. The dealership is beautiful, neat & clean. Everyone I dealt with was caring, efficient & explained everything so thoroughly. It truly was an awesome experience. More

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Well I have to say, it was definitely an experience like no other. The entire team was a delight to be around. I initially started with James McDonald in sales. He really worked with me and assisted through no other. The entire team was a delight to be around. I initially started with James McDonald in sales. He really worked with me and assisted throughout the entire purchasing process. He was so patient and understanding when I asked a million questions. This really made me smile and I felt like I was in the right dealership. The experience only became better from that point forward. When I went In for a service request, Darrell in the service department went above and beyond to make my first service on my new car a real pleasure. The Mercedees experience started from the time I entered the dealership doors until I left with my car shining bright from the fresh car wash as well. I don’t think I’ll purchase no other car brand from this point on. This was awesome 😎. Keep me updated guys ... I’ll be upgrading soon. Thanks for everything. Ms.L.Simpson, More

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