James McDonald | Page 5

This dealer ship was so amazing and everyone was so nice! ! Very pretty and a wonderful place to be! ! Very pretty and a wonderful place to be! More

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I was provided with sales assistance by Edward Moore. He was a pleasure to work with and went out of his way to answer my questions. This allowed me to make a purchase with confidence. Thanks Ed! He was a pleasure to work with and went out of his way to answer my questions. This allowed me to make a purchase with confidence. Thanks Ed! More

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Due to the chip shortage and lack of cars on the lot, I decided to order my car which wasn’t an issue because the process was smooth and easy. It did take a while for the car to come in but I was ok with b decided to order my car which wasn’t an issue because the process was smooth and easy. It did take a while for the car to come in but I was ok with being patient. When the car arrived, the process again was smooth and quick. The car did come back from the manufacturer with the incorrect rims but the staff at Mercedes quickly corrected it and I am very pleased with my purchase. I will definitely be purchasing another Mercedes in the future from Silver Spring. More

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James’ customer service and patience are key. His kindness and expertise has helped me for the past few years when purchasing Mercedes Benz! His kindness and expertise has helped me for the past few years when purchasing Mercedes Benz! More

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This is my second vehicle purchase with Mercedes Benz of Silver Spring and they provide exceptional service every time. I will continue to use them for my vehicle purchases. Thank you again. Silver Spring and they provide exceptional service every time. I will continue to use them for my vehicle purchases. Thank you again. More

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I received excellent customer service from James McDonald! Throughout the buying process he kept me well informed with the status of my new vehicle. He was very attentive and professional. He was al McDonald! Throughout the buying process he kept me well informed with the status of my new vehicle. He was very attentive and professional. He was always available to address any questions I had and continues to do so after my purchase. I’m pleased I was able to work with him. He has a new loyal customer! I will highly recommend James to all my family and friends! More

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I have bought 2 Mercedes vehicles from Mr. James McDonald. The last purchase was a few years ago. Occasionally, I run into him when I come in for service and he is always friendly. On this occ James McDonald. The last purchase was a few years ago. Occasionally, I run into him when I come in for service and he is always friendly. On this occasion, I brought my vehicle in for service (battery issue) and the vehicle died while I was just across the street from the dealership. When I called the receptionist, my advisor was not in but I was told to call the Mercedes tow service which would have been a 45 minute wait. I called to see if James was there so he could advise me and to my surprise he offered to bring a jumper and he jump started my vehicle and I was able to save all that time. What a nice (great) gentleman (man) (human being) . I don’t know many, if any salesman who would go above and beyond long after the sale is over. I highly recommend him. More

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I purchased my vehicle last May and had a wonderful experience with James! I've had my vehicle for several months now and have had a few questions come up. I've reached out to James via phone & text an experience with James! I've had my vehicle for several months now and have had a few questions come up. I've reached out to James via phone & text and he ALWAYS answers! James is genuine and truly means it when he says you can call him anytime if we have questions regarding your vehicle. If James doesn't know the answer or can not assist he will point you in the right direction. If you are searching for a new car - James is you guy! More

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I have to say James was great! He asked great questions to really figure out what my car needs were. I put a lot of miles on my cars with work and kids activities, and together we He asked great questions to really figure out what my car needs were. I put a lot of miles on my cars with work and kids activities, and together we came up with the perfect reliable match for my everyday needs. I will definitely be back to him and tell all my friends about him! More

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I received excellent service from Mr McDonald! Very attentive and professional. Will definitely be back! Very attentive and professional. Will definitely be back! More

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