James Merrill | Page 3

Amazing experience during these trying times My wife and I had the privilege of working with Rachel Clark & James Merrill over the past few weeks in purchasing a new 2020 Acura RDX w/Advance Pack My wife and I had the privilege of working with Rachel Clark & James Merrill over the past few weeks in purchasing a new 2020 Acura RDX w/Advance Package. Rachel and James were extremely helpful in answering all of our questions and getting us a great deal on our new vehicle. They were both very accommodating with working in our new "Virtual' reality and were able to close the deal via phone calls, email and text. When going to the dealership to drop off our trade and pickup the new vehicle they had a dedicated/sanitized room awaiting us, James and Brian were both wearing masks and gloves, all of the paperwork was ready for our signature and we were driving home in our new car within 45 minutes. They absolutely made the best of our new normal during these challenging times with COVID19 precautions. More

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Top notch dealership with top notch, courteous professionals. From Sales, to General Managers to Finance Managers this dealership works to get you in the right car for the right price! I worke professionals. From Sales, to General Managers to Finance Managers this dealership works to get you in the right car for the right price! I worked With Mike Kurowski & James Merrill who went above and beyond to get me in the car I wanted. From the beginning until signing on the dotted line these gentlemen were always friendly, courteous and knowledgeable with every question or request I had. What a team! I look forward to enjoying my new Acura MDX for years to come. If you’re in the market for a new car or SUV definitely head over to Schaller and check them out. The experienced staff will welcome you and offer you a no hassle experience that will leave feeling good about the choice you made. More

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Overall Wonderful Experience Hats off to the entire Schuller Acura team for making our car buying experience a pleasurable conversation with trusted friends. Mike Uhlman addresse Hats off to the entire Schuller Acura team for making our car buying experience a pleasurable conversation with trusted friends. Mike Uhlman addressed ALL of our questions about the 2020 MDX and RDX with great patience (we had quite a few!) while providing his product expertise to allow my wife and I to make an informed decision the RDX was the right car for us. Hats off to Jeff Norwood and Brian Savo for working with us to deliver the best finance package that was tailored to meet our needs. Lastly, James Merrill provided the right level of oversight to reinforce our business is important to his team. More

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Michael was a total professional in his dealings with my daughter in law and made the buying process palatable. One satisfied customer out the door. daughter in law and made the buying process palatable. One satisfied customer out the door. More

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3rd time is the charm This is the third vehicle I have leased with Schaller Acura. They reached out to me to inform me of an early return program. I went in and met with Je This is the third vehicle I have leased with Schaller Acura. They reached out to me to inform me of an early return program. I went in and met with Jeff...he couldn't have been more professional or knowledgeable. Brian in the Finance Dept was excellent. James's team is top notch, and I would recommend anyone in the market for a new car to head to Schaller Acura More

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Great Car Buying Experience Came in with certain expectations and not only were every single one met, they were exceeded from start to finish. Rep James was very helpful in setti Came in with certain expectations and not only were every single one met, they were exceeded from start to finish. Rep James was very helpful in setting up my appointment and test drive. Mr. Savo’s communication was clear and effective. My sales rep Mike K. was thorough every step of the way without being overbearing. He was genuine and very personable; experience was great all around. Definitely recommend. More

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Excellent experience! Jeff was an amazing and knowledgeable salesperson. Very kind, patient, and communication via phone and email was super. He spent lots of time answer Jeff was an amazing and knowledgeable salesperson. Very kind, patient, and communication via phone and email was super. He spent lots of time answering our questions and giving us an overview of our new car’s features! James, general manager was also great and worked hard to ensure our business. He checked in with us several times. Brian, handled all our paperwork very efficiently! More

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New Lease for Acura 2019 TLX We recently leased a 2019 TLX from Schaller Acura.This is the third car we have either purchased or leased from this dealership.Once again we worked w We recently leased a 2019 TLX from Schaller Acura.This is the third car we have either purchased or leased from this dealership.Once again we worked with Jeff Norwood.Jeff spent a number of hours going over all our options and showing us several car models, covering all their features.He was focused only on our needs and making sure we got the car and lease arrangement that made us happy.In doing so he was very patient and receptive to all our questions and as a result we have a car and lease that really works for us.We highly recommend Jeff Norwood and Schaller Acura for anyone in the market for a new car. More

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Lease for a new 2019 ILX Aspec Tech Excellent Experience! I owned a car for 9 years and it was time for a new one (lease). Michael was great, very informative, and new his (stuff). No pr Excellent Experience! I owned a car for 9 years and it was time for a new one (lease). Michael was great, very informative, and new his (stuff). No pressure which I liked. Also, the sales manager James Merrilll was awesome. While checking my car for a trade-in he found something wrong and fixed it on the spot, and still gave me a good price for my trade-in. I recommend them to anyone looking for Acura and look forward to dealing with them in future. Great team. Thanks Michael and James More

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Great new Acura customer I had a great experience with Schaller Acura. I was in the market for a new leased car and had always driven a GM, so I shopped around with all differ I had a great experience with Schaller Acura. I was in the market for a new leased car and had always driven a GM, so I shopped around with all different brands. Schaller got me in the door with their competitive internet pricing and prompt replies. Then I dealt with Mike Uhlman and James Merrill who were accommodating in my desire to "test drive" the MDX for a night. They didn't pressure me in to making a deal and were willing to help find the right price point for me. Very nice, thorough and responsive. The "check out" process once the deal was consummated was also very efficient. More

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