James Merrill | Page 4

Amazing Experience As Always Today I purchased (leased) my second MDX from Schaller Acura!!!! I bought my first MDX there 4 years ago. I loved that car, but then I met the 2019, a Today I purchased (leased) my second MDX from Schaller Acura!!!! I bought my first MDX there 4 years ago. I loved that car, but then I met the 2019, and we were meant to be together. From the moment I walked through the door 4 years ago until the moment I walked out the door today, I have been treated with nothing but kindness, courtesy and respect. I have the utmost respect for every member of that team. Every single person has a smile on their face, is so pleasant to work with, and goes above and beyond to help their customers. In the last 4 years the service team has been out of this world amazing. I have worked with Dave, Joe and Brian the most, but they are all great. Katherine and the other helpful women who have answered the phone and booked my appointments are always so cheerful and kind. And the great guys who drive me a courtesy car every time I have my car serviced are so wonderful and accommodating. Craig even knows my crazy morning routine as a single parent and accommodates his day to work for mine! The service team is top notch and I would never have my car serviced elsewhere. They are trustworthy and honest, they’re not out to get your money. The sales team is also top notch! Big shout out to Jeff Norwood for today! Never an ounce of pressure, always providing you with all of the options. They treat you as a person, not a sale. They take the time to teach you every detail of how your car works and all of the features. A huge applause to Brian Savo in financing! What an amazing guy! So helpful. Explains every step. Deals with the DMV/RMV (has to be awful), and all with a smile on his face. But I’d be remiss if I didn’t give the biggest shout out to James Merrill, the sales manager, and the reason I stepped foot through Schaller’s doors 4 years ago. Truly amazing man! I can honestly say, I don’t see myself ever owning a car other than an Acura or ever purchasing or servicing a car anywhere but Schaller! I’m in for the long haul! Megan H. More

Helpful 0

Report | Print

2018 TLX purchase Great experience, I was between an new and slightly used TLX. I am happy Mitch pointed out the benefit of the certified preowned. Love the car Great experience, I was between an new and slightly used TLX. I am happy Mitch pointed out the benefit of the certified preowned. Love the car More

Helpful 0

Report | Print

All around great experience Everyone I dealt with at Schaller Acura was friendly and professional. I would recommend them to my friends and family when they are looking for a ca Everyone I dealt with at Schaller Acura was friendly and professional. I would recommend them to my friends and family when they are looking for a car. The 2019 TLX I was specifically looking for was not in stock, but they had located one for me within a day! More

Helpful 0

Report | Print

Excellent car buying experience! Mike Uhlman is an excellent sales consultant. Very professional, extremely knowledgeable and always friendly. A really nice man and a complete pleasur Mike Uhlman is an excellent sales consultant. Very professional, extremely knowledgeable and always friendly. A really nice man and a complete pleasure to work with. More

Helpful 0

Report | Print

3 for 3 My third lease with Schaller and the people are terrific and the service excellent in all ways. People accommodating and pleasant and the system is v My third lease with Schaller and the people are terrific and the service excellent in all ways. People accommodating and pleasant and the system is very efficient. More

Helpful 0

Report | Print

Great time We now have a beautiful car. It was very easy to buy our car because the salesman, Mitch, spent time with us. He took us out to the lot and showed us We now have a beautiful car. It was very easy to buy our car because the salesman, Mitch, spent time with us. He took us out to the lot and showed us the difference in the models with lots of detail and explanation. We were very grateful for the time he spent doing that. It was not what I expected and was a very pleasant surprise. The other people, Jim and Joe were courteous and attentive in how they handled their part in the transactions. All in all we were very pleased to purchase our vehicle from Shaller Acura. More

Helpful 0

Report | Print

Positive Experience We first made web contact with Rachel and Mike met us as we arrived at the dealership and closed the door to our car. He walked us through the myriad We first made web contact with Rachel and Mike met us as we arrived at the dealership and closed the door to our car. He walked us through the myriad of features of the RDX 2019 and took us on a non-rushed, versatile test ride. The entire process was very professional and enjoyable! He was charming and the entire dealership provides a warm, welcoming, knowledgeable culture. On pick up day, as I opened the driver's door, I discovered a single red rose! Awesome touch and yes, I felt mighty special. Mike again spent time to make sure we had an initial handle on all of the features, accessories, and tech of the vehicle. Joe Greenberg handled all of the paperwork with organization and ease - never felt the process was tedious. James Merrill introduced himself and chatted for a bit when we arrived for a test drive and preview. When we picked up the vehicle, Peter Reeve greeted us and introduced himself. The professionalism and willingness to help support a customer is strongly present. More

Helpful 0

Report | Print

Best Car Buying Expereince! Buying a car at Schaller Acura was hands down the best car buying experience I have ever had. They were very responsive via email, followed up with ph Buying a car at Schaller Acura was hands down the best car buying experience I have ever had. They were very responsive via email, followed up with phone calls, and worked with me to get the monthly payment that I was looking for. This was all done before I even visited the dealership! Which worked great for my busy schedule and the fact that I live an hour away. Mike Uhlman was extremely knowledgeable of the MDX and went over EVERYTHING in the vehicle. Joe Greenberg was well prepared and made the signing process the quickest and easiest my husband and I have ever experienced. I have had the MDX since April and it is AWESOME. I highly recommend this vehicle and dealership! More

Helpful 0

Report | Print

Excellent experience! I came in looking at a new RDX and ended up with a lease that totally fit into my budget. Teri was wonderful! She took the time and never pressured I came in looking at a new RDX and ended up with a lease that totally fit into my budget. Teri was wonderful! She took the time and never pressured me into anything I didn't need. When I picked up my car she took the time to explain all the features and helped to set up my preferences. This was my first experience with Schaller but I've been familiar with the dealership for a long time. I highly recommend them and especially Teri! More

Helpful 0

Report | Print

2019 Acura RDX A-SPEC I have purchased 8 Acura’s from Schaller over the last 20 years and I keep coming back. The salesman I had worked with in the past was no longer there I have purchased 8 Acura’s from Schaller over the last 20 years and I keep coming back. The salesman I had worked with in the past was no longer there, but I met Mitch Miller when I asked for Rob, and soon I felt like I was dealing with someone I had known for a long time. Brian the finance manager is fair and very easy to work with. The service department is always excellent. I can’t thank Mitch enough for letting me test the car and the electronics before I bought the car, and for he and the dealership for meeting my strange needs and requests. Schaller is the only dealer I visited in pursuit of this car. There was no need to go anywhere else. More

Helpful 2

Report | Print