James Orton | Page 4

Never had such a groundbreakingly flawless experience from top to bottom everyone was so genuine kinda and nice no one was pushy no one was rushing it was just genuinely nicer people who cared about maki from top to bottom everyone was so genuine kinda and nice no one was pushy no one was rushing it was just genuinely nicer people who cared about making you happy and Ralph the salesman will forever be my go to guy. Unbelievable salesman and even better guy More

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One of the best dealership experiences I've had was with BMW of Crystal Lake. There are 5+ BMW dealerships in my area, but I chose to purchase my X5M from BMW of Crystal Lake (about 800 miles away from BMW of Crystal Lake. There are 5+ BMW dealerships in my area, but I chose to purchase my X5M from BMW of Crystal Lake (about 800 miles away from me). I called out of the blue to inquire about one in stock, and the salesman, James Orton, was very responsive and shared a few details. I then worked with James & their sales manager, Heather Lublink, over the next week regarding pricing, general questions, financing, etc. Heather & James were extremely accommodating, responsive, and transparent. We reached a deal rather painlessly & I flew in to pick up the car about 2 weeks after the first call. The finance manager, Mike, was also wonderful to work with. He was straight forward, honest, and knowledgeable. Their BMW genius, Devon, was extremely professional and helpful during my airport pickup. Everyone at BMW of Crystal Lake was professional, accommodating, respectful, considerate, and just overall good people. Every negotiation felt like a normal conversation & I could tell they actually cared about my business and satisfaction. Most dealerships treated me like a nobody. Not this one! I really enjoyed working with them & getting to know everyone throughout the process. They all seemed just as excited as I was to take delivery! Big thanks to James, Heather, Mike, Devon, and everyone else involved in my X5M purchase/delivery & making it such a special day! Everyone truly went above & beyond - and it showed. I'll definitely be back for my next BMW; regardless of distance. More

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James was fantastic! He made the whole process of buying a pre certified BMW a pleasure. He was responsive and helpful throughout. He made the whole process of buying a pre certified BMW a pleasure. He was responsive and helpful throughout. More

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Very easy process. No pressure, let us decide and test drive as much as we needed/wanted. No pressure, let us decide and test drive as much as we needed/wanted. More

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Ralph, James and Mike all worked together to get us the car and deal we were looking for. We appreciated all their help and would recommend them to anyone car and deal we were looking for. We appreciated all their help and would recommend them to anyone More

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We had a wonderful experience with crystal lake bmw! ! This is at least the eighth time we have leased a bmw we always come back and never even go anywhere else we know their customer service is the best ! This is at least the eighth time we have leased a bmw we always come back and never even go anywhere else we know their customer service is the best. We have known James for a long time and he has always taken good care of us. It was a pleasure to work with Ralph very knowledgeable and professional he really helped me decide which car would be right for me to drive!! Thank you for your kindness and patience James and Ralph. More

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James & the entire team were phenomenal! Excellent communication & great atmosphere. We couldn’t be happier with our purchase & will reach out to them first in future buying experiences. communication & great atmosphere. We couldn’t be happier with our purchase & will reach out to them first in future buying experiences. More

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We have never had a better car-buying experience than the one we just had with Anderson Mazda of Crystal Lake. James was an absolute pleasure to work + visit with—he’s a genuinely friendly guy, with a pletho one we just had with Anderson Mazda of Crystal Lake. James was an absolute pleasure to work + visit with—he’s a genuinely friendly guy, with a plethora of Mazda knowledge. I would request his assistance again + again. Keep being awesome, James! More

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James was an excellent salesman. He was easy to talk with, down to earth and honest. It was a good experience and I love my new car. I highly recommend Crystal Lake BMW as I have been a very long time with, down to earth and honest. It was a good experience and I love my new car. I highly recommend Crystal Lake BMW as I have been a very long time customer. More

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James Orton, the best car salesman ever- always gives us a great deal. - Larry and Mary Bivens a great deal. - Larry and Mary Bivens More

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