James Orton | Page 4

One of the best dealership experiences I've had was with BMW of Crystal Lake. There are 5+ BMW dealerships in my area, but I chose to purchase my X5M from BMW of Crystal Lake (about 800 miles away from BMW of Crystal Lake. There are 5+ BMW dealerships in my area, but I chose to purchase my X5M from BMW of Crystal Lake (about 800 miles away from me). I called out of the blue to inquire about one in stock, and the salesman, James Orton, was very responsive and shared a few details. I then worked with James & their sales manager, Heather Lublink, over the next week regarding pricing, general questions, financing, etc. Heather & James were extremely accommodating, responsive, and transparent. We reached a deal rather painlessly & I flew in to pick up the car about 2 weeks after the first call. The finance manager, Mike, was also wonderful to work with. He was straight forward, honest, and knowledgeable. Their BMW genius, Devon, was extremely professional and helpful during my airport pickup. Everyone at BMW of Crystal Lake was professional, accommodating, respectful, considerate, and just overall good people. Every negotiation felt like a normal conversation & I could tell they actually cared about my business and satisfaction. Most dealerships treated me like a nobody. Not this one! I really enjoyed working with them & getting to know everyone throughout the process. They all seemed just as excited as I was to take delivery! Big thanks to James, Heather, Mike, Devon, and everyone else involved in my X5M purchase/delivery & making it such a special day! Everyone truly went above & beyond - and it showed. I'll definitely be back for my next BMW; regardless of distance. More

Report | Print

James was fantastic! He made the whole process of buying a pre certified BMW a pleasure. He was responsive and helpful throughout. He made the whole process of buying a pre certified BMW a pleasure. He was responsive and helpful throughout. More

Report | Print

Very easy process. No pressure, let us decide and test drive as much as we needed/wanted. No pressure, let us decide and test drive as much as we needed/wanted. More

Report | Print

Ralph, James and Mike all worked together to get us the car and deal we were looking for. We appreciated all their help and would recommend them to anyone car and deal we were looking for. We appreciated all their help and would recommend them to anyone More

Report | Print

We had a wonderful experience with crystal lake bmw! ! This is at least the eighth time we have leased a bmw we always come back and never even go anywhere else we know their customer service is the best ! This is at least the eighth time we have leased a bmw we always come back and never even go anywhere else we know their customer service is the best. We have known James for a long time and he has always taken good care of us. It was a pleasure to work with Ralph very knowledgeable and professional he really helped me decide which car would be right for me to drive!! Thank you for your kindness and patience James and Ralph. More

Report | Print

James & the entire team were phenomenal! Excellent communication & great atmosphere. We couldn’t be happier with our purchase & will reach out to them first in future buying experiences. communication & great atmosphere. We couldn’t be happier with our purchase & will reach out to them first in future buying experiences. More

Report | Print

We have never had a better car-buying experience than the one we just had with Anderson Mazda of Crystal Lake. James was an absolute pleasure to work + visit with—he’s a genuinely friendly guy, with a pletho one we just had with Anderson Mazda of Crystal Lake. James was an absolute pleasure to work + visit with—he’s a genuinely friendly guy, with a plethora of Mazda knowledge. I would request his assistance again + again. Keep being awesome, James! More

Report | Print

James was an excellent salesman. He was easy to talk with, down to earth and honest. It was a good experience and I love my new car. I highly recommend Crystal Lake BMW as I have been a very long time with, down to earth and honest. It was a good experience and I love my new car. I highly recommend Crystal Lake BMW as I have been a very long time customer. More

Report | Print

James Orton, the best car salesman ever- always gives us a great deal. - Larry and Mary Bivens a great deal. - Larry and Mary Bivens More

Report | Print

I had a fantastic experience with Ralph, I was In-N-Out of finance within 10 mins. I purchased a lot of cars, this was one of the best finance experiences to date. No pushy sales tactics, which I 100% appr of finance within 10 mins. I purchased a lot of cars, this was one of the best finance experiences to date. No pushy sales tactics, which I 100% appreciated! I also worked with James, he was very helpful and made the whole experience go very smoothly. In the end, he did everything to make me happy with my new car purchase! And I’m grateful for Jim, the sales manager. In the end, he brought the sale to the finish line and got the right numbers delivered! Thanks More

Report | Print