Dealer Reviews

Cars for Sale

Write a Review

Dealer Log In

Write a Review

James Stecker

Overview Reviews (400)

Contact Me

View All Employees

< View All Employees

James Stecker

James Stecker | Page 26

Service Advisor

Jim Ellis Buick GMC Mall of GA

3600 Buford Drive
Buford, GA 30519

Contact Me

4.7

400 Reviews

Overview Reviews (400)

Dealership Experience

8 yrs, 11 mos

Industry Experience

11 yrs, 4 mos

4.7

400 Reviews

Write a Review

This rating includes all reviews, with more weight given to recent reviews.

Contact James Stecker

Name

Email or Mobile Phone

Message

By clicking Send Message, you agree to receive automated texts to connect you to this dealership employee, to market and provide information, and to better serve you. Purchase is not required and you agree to our Terms of Use and Privacy Policy. Standard message and data rates may apply.

400 Reviews of James Stecker

April 14, 2023

Dealership Rating

Employee Rating

Have been with this dealership for a number of years. Years before COVID han an Envoy that had a lot of issues and worked with and was comfortable with to the point that if he suggested that additional i Years before COVID han an Envoy that had a lot of issues and worked with and was comfortable with to the point that if he suggested that additional issues needed attention I fully trusted him. Repairs over the last year I did not leave as a happy customer. One of the biggest complaints is lack of communication on that status of my vehicles and lack of trust that if additional service was suggested, I didn't fully believe and thought they were just trying to run the bill up. Everytime I bring a vehicle in for service the service writers are all different and there seems to be .no stability in that position. I fully understand that people don't want to work now and that may be one of the reasons for turnover. I will be looking for a new dealership to service my vehicles going forward Thanks More

by RANDALL004

Verified Customer

Service Communication

Recommend Dealer

Report | Print

Jun 11, 2023 -

Jim Ellis Buick GMC Mall of GA responded

Hi, we regret to hear that you are displeased with your recent experience with us. We appreciate you bringing this experience to our attention. If you are willing, please contact us at (855) 336-1584 so we can work towards a resolution. We look forward to hearing from you.

Jun 29, 2023 -

Jim Ellis Buick GMC Mall of GA responded

Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (770) 872-0884 to discuss your concerns, as your satisfaction is of utmost importance to us.

April 12, 2023

Dealership Rating

Employee Rating

Very professional and fast helped me and got me back on the road fast. Awesome the road fast. Awesome More

by Francish

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Nick Rose , Joe Marengo, Melvin

Report | Print

Jun 11, 2023 -

Jim Ellis Buick GMC Mall of GA responded

Hi Francish! We're so happy we were able to help you out! Please let us know if there is anything else we can do for you; we are more than happy to help!

Jun 29, 2023 -

Jim Ellis Buick GMC Mall of GA responded

Hi, we're so glad that we were able to go above and beyond your expectations!

April 06, 2023

Dealership Rating

Employee Rating

Great, service and fast That’s why I like to go there and get the oil change and anything that i need and get the oil change and anything that i need More

by JORGEBAHR

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Ed Barnes, Christie Ledbetter, Nick Rose , Rina Centeno, Ron Gay, Anna Rogers, Kim South

Report | Print

Jun 29, 2023 -

Jim Ellis Buick GMC Mall of GA responded

Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Jim Ellis Buick GMC Mall of Georgia.

April 04, 2023

Dealership Rating

Employee Rating

James was incredible. Super customer focused . Spent time explaining service procedure and navigation of new vehicle Super customer focused . Spent time explaining service procedure and navigation of new vehicle More

by mike.clem

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Report | Print

Apr 07, 2023 -

Jim Ellis Buick GMC Mall of GA responded

We're pleased to know we have been able to exceed your expectations and really help you out!

March 29, 2023

Dealership Rating

Employee Rating

Was nice and keep me up to date about my truck very professional thank you professional thank you More

by ROSAWOOD129

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Report | Print

Apr 03, 2023 -

Jim Ellis Buick GMC Mall of GA responded

Thank you for choosing Jim Ellis Buick GMC Mall of Georgia as your first choice for all your automotive needs!

March 25, 2023

Dealership Rating

Employee Rating

Outstanding, professional service across the board. Listened to our needs and located vehicle we were interested in. Listened to our needs and located vehicle we were interested in. More

by JSC2843

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Sami Karaki, Morris Walker

Report | Print

Apr 03, 2023 -

Jim Ellis Buick GMC Mall of GA responded

Our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle!

February 18, 2023

Dealership Rating

Employee Rating

James Stacker and his team did an excellent job on servicing our vehicle. Vehicle runs and looks brand new! servicing our vehicle. Vehicle runs and looks brand new! More

by CMS-SHAWN

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Report | Print

Feb 25, 2023 -

Jim Ellis Buick GMC Mall of GA responded

Hi, we are so happy to read such a great review about Jim Ellis Buick GMC Mall of Georgia!

February 17, 2023

Dealership Rating

Employee Rating

James was very cordial and friendly. Very satisfied with service. We always use Jim Ellis. Very satisfied with service. We always use Jim Ellis. More

by RBBUREL

Verified Customer

Service Time

Recommend Dealer

Yes

Report | Print

Feb 25, 2023 -

Jim Ellis Buick GMC Mall of GA responded

Hi there, we are very happy to have provided you with such a positive experience!

February 08, 2023

Dealership Rating

Employee Rating

Courteous, professional, reasonably priced for my need, easy to make an appointment, convenient location, would use your services again easy to make an appointment, convenient location, would use your services again More

by GUSDOX

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Report | Print

Feb 15, 2023 -

Jim Ellis Buick GMC Mall of GA responded

Hi there, we are very happy to have provided you with such a positive experience!

February 04, 2023

Dealership Rating

Employee Rating

Service advisor was great on our complicated repairs. Communication was good with updates as needed. Happy overall with the service department every time we go. Communication was good with updates as needed. Happy overall with the service department every time we go. More

by LEE37

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Report | Print

Feb 15, 2023 -

Jim Ellis Buick GMC Mall of GA responded

We want all our clients to have a comfortable and stress-free experience with us! We look forward to your next visit! Take care!