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James Stecker

Overview Reviews (400)

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James Stecker

James Stecker | Page 25

Service Advisor

Jim Ellis Buick GMC Mall of GA

3600 Buford Drive
Buford, GA 30519

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4.7

400 Reviews

Overview Reviews (400)

Dealership Experience

8 yrs, 11 mos

Industry Experience

11 yrs, 4 mos

4.7

400 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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400 Reviews of James Stecker

May 15, 2023

Dealership Rating

Employee Rating

The dealership has been excellent on estimating time of completion. The dealership has been able to provide service appointment times that fit my requirements. completion. The dealership has been able to provide service appointment times that fit my requirements. More

by MNJ1JWM

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Jason Dowdy, Ed Barnes, Christie Ledbetter, Nick Rose , Rina Centeno, Ron Gay, Joe Marengo, Anna Rogers, Kim South

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Jun 29, 2023 -

Jim Ellis Buick GMC Mall of GA responded

It is great to hear everything was done quickly and to your satisfaction!

May 12, 2023

Dealership Rating

Employee Rating

1st class in every aspect Welcomed, efficient and thorough timely repairs Repairs your competition could not discover thorough timely repairs Repairs your competition could not discover More

by gfarrar@msn.com

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: James Stecker

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May 10, 2023

Dealership Rating

Employee Rating

James was very helpful and polite. Always buy Buicks. Great service. Clean facility. Nice people. Always buy Buicks. Great service. Clean facility. Nice people. More

by cynthia@cdrems.com

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: James Stecker

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Jun 29, 2023 -

Jim Ellis Buick GMC Mall of GA responded

We're glad to hear you found our staff was so knowledgeable and helpful!

May 09, 2023

Dealership Rating

Employee Rating

Every one there is clear and knowledgeable about all that was needing to be done. was needing to be done. More

by brighten.electric.inc

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Jun 29, 2023 -

Jim Ellis Buick GMC Mall of GA responded

We want all our clients to have a comfortable and stress-free experience with us!

May 03, 2023

Dealership Rating

Employee Rating

Awesome service and service knowledge shared! I had several questions and my advisor was very knowledgeable and helpful. Great experience! Thank you. I had several questions and my advisor was very knowledgeable and helpful. Great experience! Thank you. More

by LIVELYHOPEONLINE

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Jun 29, 2023 -

Jim Ellis Buick GMC Mall of GA responded

Hi, we are so happy to read such a great review about Jim Ellis Buick GMC Mall of Georgia!

April 28, 2023

Dealership Rating

Employee Rating

staff is always friendly and helpful. The facility is always clean. We use the his location for all of our service needs. The facility is always clean. We use the his location for all of our service needs. More

by Karenkeen1969

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Ed Barnes, Christie Ledbetter, Nick Rose , Rina Centeno, Ron Gay, Anna Rogers, Kim South

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Jun 29, 2023 -

Jim Ellis Buick GMC Mall of GA responded

Hi, we're happy you found our staff to be so supportive during your experience here at Jim Ellis Buick GMC Mall of Georgia.

April 26, 2023

Dealership Rating

Employee Rating

I bought my car from Fred Lovett two years ago, and I have been getting it serviced though James ever since. They are both wonderful. The experience has been so easy I have referred many friends and fam have been getting it serviced though James ever since. They are both wonderful. The experience has been so easy I have referred many friends and family members!! More

by Farrahs

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Sami Karaki, Fred Lovette

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Jun 29, 2023 -

Jim Ellis Buick GMC Mall of GA responded

Hello, we're happy to hear you had such a positive experience with our team!

April 20, 2023

Dealership Rating

Employee Rating

Quick, professional and knowledgeable staff, no complaints so far. Comfortable waiting area with coffee!!! Easy online appointment option. complaints so far. Comfortable waiting area with coffee!!! Easy online appointment option. More

by JOSE65

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Ed Barnes, Christie Ledbetter, Nick Rose, Jason Ropp , Rina Centeno, Ron Gay, Anna Rogers, Kim South

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April 17, 2023

Dealership Rating

Employee Rating

Every encounter that my family and I have had with Jim Ellis and their staff has been a positive one. They have exceeded my expectations more times than I can count. I can’t say enough good things about B Ellis and their staff has been a positive one. They have exceeded my expectations more times than I can count. I can’t say enough good things about Ben and Sammy! They have made car buying a happy experience instead of a stressful one! Thank you! More

by erinreiter888

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Sami Karaki, Ben Atuegwu , Luis Larios, Shelton

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April 15, 2023

Dealership Rating

Employee Rating

I’ve had better experiences in the past, my last visit was not the best. was not the best. More

by bwaters3

Verified Customer

Workmanship

Service Time

Service Communication

Recommend Dealer

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Jun 29, 2023 -

Jim Ellis Buick GMC Mall of GA responded

Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (770) 872-0884 to discuss your concerns, as your satisfaction is of utmost importance to us.