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James Thomas
James Thomas at Spitzer Toyota Monroeville

James Thomas | Page 5

Assistant Service Manager

Spitzer Toyota Monroeville

4710 William Penn Highway
Monroeville, PA 15146

4.9
84 Reviews
4.9

84 Reviews

Write a Review

84 Reviews of James Thomas

January 02, 2026

Dealership Rating
Employee Rating

They left the oil cap on the engine loose and it came off.Oil was all over the engine , and I had smoke coming from under the hood. Very disappointed. More

by FELIXPIROZZI
Recommend Dealer
No

Other Employees Tagged: James Thomas

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Jan 08, 2026

Spitzer Toyota Monroeville responded

Felix, we're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

December 24, 2025

Dealership Rating
Employee Rating

Courteous service and an excellent video showing how my car was inspected. I got an appointment when I needed it. Everyone was great. More

by MJOMCATEE40
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lacie Suprano

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Dec 24, 2025

Spitzer Toyota Monroeville responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Spitzer Toyota Monroeville.

December 13, 2025

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Employee Rating

James is the only reason I came back to Spitzer. We had a terrible experience with the sales team, but James stepped up and improved our experience. More

by JLW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Dec 14, 2025

Spitzer Toyota Monroeville responded

Thank you for taking the time to share your thoughts on working with our team. If you would like to further discuss your visit, feel free to contact us at your convenience.

December 11, 2025

Dealership Rating
Employee Rating

My service experience with Spitzer Toyota was great! James Thomas is an excellent service manager and an asset to your dealership. Thank you! More

by mgrandillo
Recommend Dealer
Yes

Other Employees Tagged: James Thomas

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Dec 11, 2025

Spitzer Toyota Monroeville responded

Thanks for sharing about your experience with Spitzer Toyota Monroeville. We appreciate your business and hope to see you again soon!

December 04, 2025

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Employee Rating

We were towed in on a Sunday as car shut down on our return to Bucks County. Dealer got us diagnosed and repaired on Monday. James kept us updated, and since we were in a hotel without a car, the valet More

by Therese
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nick Pike

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Dec 05, 2025

Spitzer Toyota Monroeville responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

Dec 05, 2025

Therese responded

Thank you for your great service. Car runs well!

December 03, 2025

Dealership Rating
Employee Rating

Great employees and great service! I would definitely recommend Spitzer Toyota to anyone looking for a Toyota! More

by jcorna
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Elvis "David" Bole, Stephanie Disalvo

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Dec 03, 2025

Spitzer Toyota Monroeville responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance.

December 02, 2025

Dealership Rating
Employee Rating

Everyone was very nice to me and treated me with respect and kindness. Very helpful! More

by bobbiestander
Recommend Dealer
Yes

Other Employees Tagged: Deana Hicks, Justin Costello, Lacie Suprano

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Dec 02, 2025

Spitzer Toyota Monroeville responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

December 02, 2025

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Employee Rating

Mr James Thomas is truly a professional; Who I trust and have confidence; Is the reasons I take my cars to Spitzer! More

by ciccarepc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Dec 02, 2025

Spitzer Toyota Monroeville responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Spitzer Toyota Monroeville to be a positive one. Please don't hesitate to reach out if you need anything else.

December 01, 2025

Dealership Rating
Employee Rating

The Dealer Ship is convenient The workers are friendly and cooperative. Theprices reasonable and affordable More

by TMLUCZKOW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Elvis "David" Bole, Charles Carter

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Dec 01, 2025

Spitzer Toyota Monroeville responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Spitzer Toyota Monroeville.

November 25, 2025

Dealership Rating
Employee Rating

Fast and transparent! They let you know what is needed and what can waite. I will return! More

by madlk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Stephanie Disalvo, Lacie Suprano

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Nov 25, 2025

Spitzer Toyota Monroeville responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Spitzer Toyota Monroeville. We look forward to having you as one of our valued customers for many more years to come!

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