Jami Meredith | Page 21

Second visit Overall friendly quick service. First visit 2 of the metal tire valve stem covers were missing. Second visit they were replaced with cheap plastic one Overall friendly quick service. First visit 2 of the metal tire valve stem covers were missing. Second visit they were replaced with cheap plastic ones. More

by mcasper002 Verified Customer Verified Customer

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Passenger airbag light on continuously Service stated light had always been on which I know not to be true . No other concrete explanation. Hope the airbag works iin an accident Service stated light had always been on which I know not to be true . No other concrete explanation. Hope the airbag works iin an accident More

by sueandlynn4 Verified Customer Verified Customer

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Class Act Just a class act service department. Can definitely tell the difference from other dealerships specifically with customer service and efficiency from Just a class act service department. Can definitely tell the difference from other dealerships specifically with customer service and efficiency from the time I pulled up to the time I left. More

by OHWARRANT Verified Customer Verified Customer

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Helpful employees Jami was awesome helping me get the service performed on my car. Everyone was easy to work with and went out of their ways to assist me. Jami was awesome helping me get the service performed on my car. Everyone was easy to work with and went out of their ways to assist me. More

by rhondaroo13 Verified Customer Verified Customer

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friendly staff, nice loaner cars I have purchased two vehicles from this dealership. I have had excellent service and have enjoyed the friendly staff I have worked with. Most recently I have purchased two vehicles from this dealership. I have had excellent service and have enjoyed the friendly staff I have worked with. Most recently I worked with Jami Meredith. Joyce Garrett in administration has always been a joy to work with. More

by DWHITE7159 Verified Customer Verified Customer

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Good with the follow through I ended up having multiple complications related to a new MDX lease, however the dealership team ultimately worked through it with me to make sure the I ended up having multiple complications related to a new MDX lease, however the dealership team ultimately worked through it with me to make sure the problems were resolved and I walked away feeling good about the experience. More

by dmchaky Verified Customer Verified Customer

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Always good service My 2012 Acura MDX has been serviced exclusively at Acura Columbus. I have nothing but positive comments . Customer service is good, car is ready in a My 2012 Acura MDX has been serviced exclusively at Acura Columbus. I have nothing but positive comments . Customer service is good, car is ready in a timely fashion when I have need for service an it’s nice clean to drive home. More

by PPEYTON Verified Customer Verified Customer

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Total Life Savers! Model Service Department. Not enough laudations for the Service Department. Visiting from St. Louis. Pulling out of a mall at 4:00 pm on a Saturday the "Check Charge Service" Not enough laudations for the Service Department. Visiting from St. Louis. Pulling out of a mall at 4:00 pm on a Saturday the "Check Charge Service" light comes on my TL dashboard. We drove to a nearby Acura dealership. I walked in and explained, family in tow. The dealership's management staff basically shrugged and directed us to an auto parts store down the road. Replaced the battery and warnings were still on. That night I went On Line and found an Acura chat site. An empathetic presence that proved very helpful. Shortly after the chat I received a call from Larry Jones, the service manager at Columbus Acura (in Dublin, OH). Just his call was reassuring on a Saturday night. It was clear we could not drive home to St. Louis the next day as planned. Larry and I texted back and forth on Sunday and he directed me to bring our TL to the Service Department first thing Monday morning. We packed our car and got to the dealership at 6:45 am. At 7:15 am Chris Diglia welcomed us to his desk. He was fully briefed about our situation prior to our arrival and led us to the waiting area. A receptionist (I forgot her name - very nice) set us up with coffee and we ate our breakfast in the waiting area. In 45 minutes Chris presented us with a multi-point check report and informed us that our alternator was not functioning. He gave us the quote and a 90 minute length of time needed to replace our faulty alternator. Our car was received at 7:15 am for an expedited repair and we were on the road back to St. Louis at 9:24 am! EVERY member of the staff that dealt with us were attentive, welcoming and comforting. The entire company exuded professionalism and confidence. If we lived in Columbus we would purchase a car from Columbus Acura if for no other reason than the service department and the positive vibe elicited by the staff. Additionally, as we occupied the waiting area, we witnessed other clients being treated with the same attention, respect, transparency and professionalism as my wife and I. To us this appears to be the norm. Thank you Columbus Acura for reminding us that there are businesses that do welcome the stranger. Among the good family memories associated with our trip, you will be mentioned as another positive experience in Columbus, Ohio. More

by cantoreich Verified Customer Verified Customer

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They don't waste your time! I shopped around for tires and Acura of Columbus was surprisingly competitive. The person i spoke with offered to provide a loaner vehicle as soon as I shopped around for tires and Acura of Columbus was surprisingly competitive. The person i spoke with offered to provide a loaner vehicle as soon as i mentioned scheduling around my work hours. When i got there i just dropped off the car with a valet person, walked in the first door and in less than 5 minutes i was walking out with a (free of charge) 2018 Acura loaner key and got to work at my normal time. Jami was awesome. Picking up was equally seamless... just drove the loaner to the valet, walked in, paid the bill and one of their people brought the (just washed) car to the door for me to jump in and drive off. Don't think I've ever had to spend so little time waiting and messing with administrative stuff as i did with this visit. Easily worth the extra $50-100 over what the bargain tire shops were going to charge! More

by kenny123m Verified Customer Verified Customer

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Timely, Thorough. Jami in my experience has been thorough, responsive and things get done right the first time. I needed to get a key made for our 2010 TSX, and on the Jami in my experience has been thorough, responsive and things get done right the first time. I needed to get a key made for our 2010 TSX, and on the way in got a low pressure indicator light on the dash. I called Jami, and they checked out the tires (I had a nail), brakes, (which I had asked them to do-which didn’t need work right now), and recommended a radiator flush, which I had them do, and was out of there in less than an hour and a half-which I was super pleased with. My car was washed too. Great experience! More

by JBEIDS Verified Customer Verified Customer

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