Jamie Annese | Page 79

Very good service manager - Stephanie Stephanie listened to what I was saying. She did not make me feel like I was an older woman, and what could I know?she answered my calls in a timely f Stephanie listened to what I was saying. She did not make me feel like I was an older woman, and what could I know?she answered my calls in a timely fashion. She also gave me frequent updates on how the troubleshooting was going on my car. I haven’t been this happy since my manager was Joe! So happy to have my car back & running correctly! ?? my BMW. More

by betty_risner Verified Customer Verified Customer

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Good service, but slow and expensive They do a good job, but they had me waiting for 3 hours, and then they gave me a loaner to be able to work that day. The loaner was a nice touch, but They do a good job, but they had me waiting for 3 hours, and then they gave me a loaner to be able to work that day. The loaner was a nice touch, but I saw many people coming and getting done with their cars and my car was never done (I did have an appointment). Also, I called before to ask for the price of a service without giving my name and I got an estimate, but when I got there they told me it was twice that much. Not sure I want to go back, I might go to a different place next time, don't like to be taken advantage of. The final result of the service was good, though. More

by batelyon Verified Customer Verified Customer

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Your BMW is acting up before the holiday trip of 1,122 miles Hello Jamie, Our BMW is misfiring under acceleration. Is there any way to have it checked tomorrow? What every person wants is the YES answe Hello Jamie, Our BMW is misfiring under acceleration. Is there any way to have it checked tomorrow? What every person wants is the YES answer and I got it! BMW checked, repaired, and oh, by the way we found a nail in one of your tires. Whoops! Good thing that Beamer acted up or on the trip.........FLAT and stuck on the road. Good thing a safety inspection is done at every visit! THANK YOU BMW SERVICE TEAM! Oh, the trip for Thanksgiving was not ruined! More

by devildogjoer Verified Customer Verified Customer

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Issue Unresolved I took my vehicle in due to a nail in one tire and a display message which stated the right run light was out. My service resulted in the two front t I took my vehicle in due to a nail in one tire and a display message which stated the right run light was out. My service resulted in the two front tires being replaced, and I was advised there were no issues with the lights. The morning after I picked up my vehicle, I received the same warning message regarding the run light, and scheduled a subsequent appointment. After picking up my vehicle for a second time, and told there is no issues with the lights, (within a day) I now receive the display message "Right Brake Light Malfunction", and have been advised by multiple co-workers that my right headlight is out. My vehicle continues to have lighting (and safety) issues, which is an inconvenience given that I have been to this location twice, each time leaving with the same or additional concerns. I would recommend this Service Center, as I have had good experiences in the past; however, this experience leaves me disheartened and frustrated. More

by MONITAYLOR44 Verified Customer Verified Customer

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Airbag Replacement I was very happy with the result. It was done within the same day given that I was told it would take longer, and my car looked cleaner when I got it I was very happy with the result. It was done within the same day given that I was told it would take longer, and my car looked cleaner when I got it back. More

by BaselessPeak Verified Customer Verified Customer

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Amazing experience - AS ALWAYS! Jamie Annese and nick hawk, along with everyone else in your service department always amaze me. Always so professional and polite, and they always ge Jamie Annese and nick hawk, along with everyone else in your service department always amaze me. Always so professional and polite, and they always get me in and out in record time. More

by LORILESSA Verified Customer Verified Customer

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Great Service Department Very fast and courteous service. One of the best dealership I was ever at very clean and professional looking. Service right up area and drive up is Very fast and courteous service. One of the best dealership I was ever at very clean and professional looking. Service right up area and drive up is very professional and courteous More

by MPEZZINO Verified Customer Verified Customer

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Drivetrain malfunction indicator & four wheel alignment Excellent customer service and communication as always!!! You delight your customers and deliver great service! Best dealership in the Tampa Bay area! Excellent customer service and communication as always!!! You delight your customers and deliver great service! Best dealership in the Tampa Bay area! Thanks so much! More

by RYANWATERCUTTER Verified Customer Verified Customer

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Always impressed I had come in on a Saturday for oil and 2 new tires. When the service manager Jamie, and techs took a look at my mini, they discovered the tires were I had come in on a Saturday for oil and 2 new tires. When the service manager Jamie, and techs took a look at my mini, they discovered the tires were still in pretty good shape and recommended only needing one replaced. I was ecstatic till after they put the tires on, yes the tech put two on instead of only one. Jamie felt so bad that he discounted the tires and service charges.. I still payed more than expected, but with everything that had been discounted, I still wLked away with a better then expected experience.. More

by gharky1 Verified Customer Verified Customer

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Good service Very helpful took longer than it should have dropped it off Friday to pick up Monday morning. Finally drove down at one to wait another half hour. I j Very helpful took longer than it should have dropped it off Friday to pick up Monday morning. Finally drove down at one to wait another half hour. I just want to say if it wasn't for Bob in parts this service visit could have went south. More

by Justlookin Verified Customer Verified Customer

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