Jamie Annese | Page 80

Kept me informed and happy. Let’s face it, having to take your car and is a real pain. But Jamie at Furman BMW really helped my experience. From the beginning she kept me very i Let’s face it, having to take your car and is a real pain. But Jamie at Furman BMW really helped my experience. From the beginning she kept me very informed of what was going on. She also made sure that I had a ride home or a car to rent in case I needed transportation during the time my car was being repaired. Once the estimate came in Jamie made sure I understood everything. I’m very thankful that she was my advisor and I’m happy with all the work that they did at the Furman BMW Service department. More

by katherine.thalheimer Verified Customer Verified Customer

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Courteous and Considerate “Jamie”, the Mini Cooper service manager (formerly the BMW service manager) was very professional, courteous, and very considerate throughout the tran “Jamie”, the Mini Cooper service manager (formerly the BMW service manager) was very professional, courteous, and very considerate throughout the transaction of my service needs. “Jamie” provides me with a cost estimate and kept me informed of the progress of my vehicle through the servicing process. Ferman Mini Cooper will receive any future business from me, due to the diligence and conscientiousness of “Jamie” the service manager. More

by DPREHODA Verified Customer Verified Customer

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Great experience Great service experience as usual, really love working with this dealership and I wouldn’t like to my car anywhere else! Thanks Ferman! Great place! Great service experience as usual, really love working with this dealership and I wouldn’t like to my car anywhere else! Thanks Ferman! Great place! More

by Carmella Verified Customer Verified Customer

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No respect for my time It's ok I'll just wait here in the showroom, while you go to lunch. It's ok u can't figure out how to email me the electronic payment address, and you It's ok I'll just wait here in the showroom, while you go to lunch. It's ok u can't figure out how to email me the electronic payment address, and you are not willing to let me come in 5 minutes late. I'll just make a special trip and ruin a day of my weekend. I will avoid that experience in the future More

by DENIS.LOFTHOUSE Verified Customer Verified Customer

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Always best in customer service Many times when you want to choose a dealership to count on, it is trial and error. Thanks Ferman for being a dealership that my family can count on w Many times when you want to choose a dealership to count on, it is trial and error. Thanks Ferman for being a dealership that my family can count on when my X3 needs service and a loaner to save our skin because we have a young family (2 year old and 1 year old). Thanks again! More

by eduapa Verified Customer Verified Customer

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Unconsidered service writer I have an appointment at 10am on 10/6 for annual maintenance and said to be wait to be complete. Service writer said about hour to hour and half. Wait I have an appointment at 10am on 10/6 for annual maintenance and said to be wait to be complete. Service writer said about hour to hour and half. Waited at the lobby and by the time 11:30am came, no nothing. Walk to the front door and found my car parking there the whole time and then my service writer happen to have a chick-fill-a box walk right by me right into the break room. Would be like if she can give me back my car key so I can have some lunch as well. I have to ask someone else to completed the service order for me since she is so busy for her lunch instead of a customer who wait. More

by LAWRENCELI222 Verified Customer Verified Customer

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Top notch experience as always. Thank you! Great service & attention from all parties, starting from valets up to service techs/reps & management. Always been given great service at Ferman! Tha Great service & attention from all parties, starting from valets up to service techs/reps & management. Always been given great service at Ferman! Thank you all! More

by nursejulie112 Verified Customer Verified Customer

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Making it happen is what Ferman does! If you need something done and you need it 5 minutes ago call Jamie! She always performs the impossible! Ferman BMW Service is extraordinarily accom If you need something done and you need it 5 minutes ago call Jamie! She always performs the impossible! Ferman BMW Service is extraordinarily accommodating. The entire staf is always friendly and smiling as I arrive. Once again Thank You Jamie. More

by devildogjoer Verified Customer Verified Customer

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Recall Items Everyone was very friendly and gave me a thorough description of what was done and what I would need in future. I was very happy with the quality of w Everyone was very friendly and gave me a thorough description of what was done and what I would need in future. I was very happy with the quality of work and I would def return in the future. More

by d_mayas Verified Customer Verified Customer

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Yearly maintenance Complimentary checkup indicated A/C service Necessary parts were in stock and repair completed in one day Oil change also completed Complimentary t Complimentary checkup indicated A/C service Necessary parts were in stock and repair completed in one day Oil change also completed Complimentary transportation between home and dealer with very courteous drivers Complimentary wash is always appreciated More

by LCRIGGS814 Verified Customer Verified Customer

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