Jamie Annese | Page 80

Just not worth the grief. My car has 18k miles on it. I got a nail in my passenger rear tire and took the tire off to take a look. I noticed that the just inside edge had worn My car has 18k miles on it. I got a nail in my passenger rear tire and took the tire off to take a look. I noticed that the just inside edge had worn down to the steel belts. Just that one tire. They wouldn't cover the alignment under warranty, and would not prorate the 30k mile warranty on the tire. After posting this review, Karl called and we spoke. He expressed that he was upset that I had not given him a chance to address the issue before posting the review. He explained that Jamie had not communicated what I had requested regarding the prorating of the tires. He asked that I give him a chance to make it right, I agreed. He advised that he would have Jamie call me back with what he was able to work out. Jamie called back to advise that his offer to make it right was 50% off the the alignment and he would match the price advertised by Sam's Club. It was explained to me previously by another service adviser that they already price match any advertised price. I called 4 shops to get quotes for a four wheel alignment. All of the quotes were within $10 of the discounted one offered by Karl. So, really his offer was basically to price match the alignment and the tires. Which really wasn't an apples to apples match, the price at Sam's Club includes road hazard repair or replacement. Jamie also explained that the offer was contingent on me changing this review to 5 stars. I called Jamie back and declined the offer. It is my opinion that 5 star service would either be not having to deal with all this in the first place or, after being made aware, going above and beyond to make it right, price matching a competitor doesn't qualify. Save yourself the grief and take your BMW to Bert Smith, Reeves, or Fields. This is not the first time that Ferman BMW service has failed. I honestly cringe when I have to take my car there. I love my car and will buy my next BMW at one of the others in the area. Update: My car was supposed to have been "inspected", however when I drove away, 3 of the 4 tires had the incorrect pressure and the car was warning me. I didn't want to go back inside, so I went to the closest tire shop and had them fix the tire pressure. Another failure. More

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Excellent Service / Great Establishment / Wonderful Showroom Jamie is my advisor and she is awesome. Have been buying and servicing my cars here for over 12 years. Purchase a 740i and a 745i and customer servi Jamie is my advisor and she is awesome. Have been buying and servicing my cars here for over 12 years. Purchase a 740i and a 745i and customer service remains as strong as ever. I currently do not drive a BMW, my son's car was in service, but I'm looking to move back to a BMW from my CLS 63 I travel almost 50 miles to go to this dealership past other BMW dealers that are closer. Enough said. More

by NKANJI Verified Customer Verified Customer

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Service center Top notch customer service team from greeters, car loaner agents and service advisors. Everyone is engaged and knowledgeable and it shows in their pro Top notch customer service team from greeters, car loaner agents and service advisors. Everyone is engaged and knowledgeable and it shows in their professionalism and attention to detail. Jamie Annese makes herself available for open communication and always follows up in a timely manner. In this day and age it is tough to find this level of customer service and I applaud you and your team. More

by FIREMEDIC41 Verified Customer Verified Customer

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Perfect I was prompted greeted when I arrived at was with service writer quick then on my way back to only about 15 minutes to drop my car off for service I w I was prompted greeted when I arrived at was with service writer quick then on my way back to only about 15 minutes to drop my car off for service I was happy about thar More

by orders1 Verified Customer Verified Customer

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Excellent service by Cesar Excellent service once I was directed to the appropriate person by the man in the parts department. Not Terri the other gentleman in the parts depar Excellent service once I was directed to the appropriate person by the man in the parts department. Not Terri the other gentleman in the parts department. Sorry, I forgot his name and he did tell me. He was very very nice! I was sent to the parts department by the Valet when I needed to speak with the service department. This has happened twice now. Was not the customary service I have always gotten from BMW Still a wonderful car with excellent overall service. Steve Venden and Cesar are the best! More

by Sherri F Verified Customer Verified Customer

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Excellent Thanks to its excellent service department. This is my first visit. I had the pleasure of having Jamie Annese as my service advisor. They explained e Thanks to its excellent service department. This is my first visit. I had the pleasure of having Jamie Annese as my service advisor. They explained everything to me in detail. More

by josemigueltorres07 Verified Customer Verified Customer

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Professional, timely & cooperative Jamie Annese is the best customer service representative I have had the pleasure of working with. She is the reason I travel past other dealers and f Jamie Annese is the best customer service representative I have had the pleasure of working with. She is the reason I travel past other dealers and further than required for BMW service. Kudo's to Terry in parts for his assistance in obtaining replacement tires. Complimentary vehicle wash has notably improved. On sour note run flat tires which BMW uses primarily can be costly i.e. slow leak in one tire @ 16000 miles, not repairable, results in purchasing minimum of two new tires. After four BMW's consideration must be given when time to purchase next vehicle. More

by jackkeene1996 Verified Customer Verified Customer

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Simply amazing service by the entire department especially J Simply amazing service by this organization. Even if a mistake is made, they simply go above and beyond to make sure you are happy and everything is Simply amazing service by this organization. Even if a mistake is made, they simply go above and beyond to make sure you are happy and everything is taken care of. Jamie is simply an amazing service advisor and assistant service manager. More

by Roger Verified Customer Verified Customer

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Steve Vendon outstanding service I have worked with Steve for over a decade. He always makes me feel like I’m his only customer! He is passionate and works with a sense of urgency an I have worked with Steve for over a decade. He always makes me feel like I’m his only customer! He is passionate and works with a sense of urgency and has earned my trust! I would recommend him with pride. More

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Outstanding service I’ve got an outstanding service from Ferman BMW service and they make sure all my questions were answered.I think they’re the best BMW dealership in t I’ve got an outstanding service from Ferman BMW service and they make sure all my questions were answered.I think they’re the best BMW dealership in the area. More

by WILL Verified Customer Verified Customer

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