I feel that my car was in the best hands and my Advisor
was attentive and took the best care towards the service of my car.
was attentive and took the best care towards the service of my car.
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by EHANPAYNE
Verified Customer
Verified Customer
Service Price Transparency
No surprises, only if there could be a web tool where to
follow progress of the service
follow progress of the service
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by Ari
Verified Customer
Verified Customer
Service Price Transparency
Jul 24, 2025 -
Crest Volvo Cars responded
We are glad to hear that your experience with us was free of unexpected issues. Your feedback about wanting a web tool to track service progress is valuable to us. We understand how helpful it would be to have real-time updates on your vehicle's service status. Thank you for taking the time to share this suggestion - input like yours helps us continue improving our customer experience.
Fast efficient service with friendly and helpful staff.
I had one small issue but it was corrected. Happy to keep using the dealership to take care of my vehicle
I had one small issue but it was corrected. Happy to keep using the dealership to take care of my vehicle
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by b.foord
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Andres
Jul 22, 2025 -
Crest Volvo Cars responded
Thank you for sharing your experience with our efficient service and friendly team. We're pleased to hear that our staff was helpful throughout your visit. It's great to know that when you encountered a small issue, we were able to address it properly. Your continued trust in Crest Volvo Cars for your vehicle's care means a lot to us, and we look forward to providing you with the same quality service in the future.
Jasmine was very pleasant and did a nice job as a service
writer. She helped to track down some extended warranty detail which I appreciated.
The car was in for a check engine light and it took 5 days
writer. She helped to track down some extended warranty detail which I appreciated.
The car was in for a check engine light and it took 5 days to repair a bad oil pressure sensor. Got a loaner which was nice but it comes with restrictions. Updates lacked on progress during the visit. Frustrating.
Dealer charges 2% for credit cards. While this is a trend, should a premium dealer be doing this? I say “no” as it feels cheap.
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by DFUERST5
Verified Customer
Verified Customer
Service Price Transparency
Jul 22, 2025 -
Crest Volvo Cars responded
We understand your frustration with the extended repair time and communication gaps during your recent service visit. It's clear that your service took longer than expected, and we recognize that more frequent progress updates would have made the experience smoother. We're glad that Jasmin provided pleasant assistance and helped you navigate the extended warranty details. We also appreciate you noting the convenience of the loaner vehicle during your wait.
Your feedback about service policies and communication is valuable to us. We want every customer to feel informed throughout their service experience and confident in the value we provide. We are sorry to hear that you feel this way about certain aspects of your visit. We'd welcome the opportunity to discuss your experience further and address your concerns directly. Please contact our Service Director, Jeremi Chapman, at Jchapman@vtaig.com so we can work toward a better experience for you.
Everything went smoothly.
Service writer was very professional. Work was done on time and correctly. Great service.
Service writer was very professional. Work was done on time and correctly. Great service.
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by jfnorton
Verified Customer
Verified Customer
Service Price Transparency
Jul 21, 2025 -
Crest Volvo Cars responded
Thank you for sharing your experience with us. We're delighted to hear that your visit went so well from start to finish. It's wonderful to know that our service team provided you with the professional care you deserved and that we were able to complete your work both promptly and accurately. Your feedback about the quality of service means a great deal to us. We appreciate you taking the time to share your positive experience and look forward to serving you again in the future.
clean and efficient quick to have us in and out both
when bringing in the car and picking up
when bringing in the car and picking up
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by JKBOUDI
Verified Customer
Verified Customer
Service Price Transparency
Jul 17, 2025 -
Crest Volvo Cars responded
Thank you for taking the time to share your experience with us. We're delighted to hear that you found our service both clean and efficient. It's wonderful to know that we were able to provide you with a smooth and timely experience during both your drop-off and pickup. Your feedback about our quick service process means a great deal to our team. We truly appreciate your business and look forward to serving you again in the future.
No loaner car is ever available when I do service with
you all, I was overcharged $60 at first however that was corrected. The car wash only did the outside of car not one thing done inside, not even on d
you all, I was overcharged $60 at first however that was corrected. The car wash only did the outside of car not one thing done inside, not even on driver’s side. Volvo dealership prices are highly inflated and services diminished versus going outside of dealership for oil change and cost of the battery. The very most important thing that I think is utterly ridiculous is that you all charge a 3% fee for using a credit card versus debit. This is 2025, a dealership of your stature should not be nickel and diming and charging a credit card fee. Almost no one does that anymore. That’s just another money grab. Your app is also absolutely horribly, $200 a year and it does absolutely nothing but remote start the car. I will not be renewing your app again. You should take some advice from Mercedes app technology. Your app told me my car was in good shape when the battery was completely dead. There’s no access to oil life, battery life, tire pressure, nothing important. And I have to keep signing in which is irritating when it’s hot out and I want to remote start my car. You seriously need a new company to develop your web app.
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by TATUMDIRADO
Verified Customer
Verified Customer
Service Price Transparency
Jasmin was very attentive, polite and customer foscused.
She kept me informed of what was going on with my car and when repairs would be finished. She did a great job!
I like getting my car serviced a
She kept me informed of what was going on with my car and when repairs would be finished. She did a great job!
I like getting my car serviced at Crest Volvo becuase they treat me like a new customer every time a call to schedule an appointment. Theyn provide a loaner car that are comparable to the car I drive and are very professional.
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by BENNIEMEDLIN
Verified Customer
Verified Customer
Service Price Transparency
Jun 26, 2025 -
Crest Volvo Cars responded
Thank you for sharing such a detailed and positive review! We’re glad Jasmin provided attentive and polite service while keeping you informed throughout your repair. It’s wonderful to hear that Crest Volvo consistently treats you like a valued new customer and offers professional service along with comparable loaner vehicles. Your feedback means a lot, and we look forward to continuing to provide you with excellent service!
Jun 26, 2025 -
Crest Volvo Cars responded
Thank you for sharing such a detailed and positive review! We’re glad Jasmin provided attentive and polite service while keeping you informed throughout your repair. It’s wonderful to hear that Crest Volvo consistently treats you like a valued new customer and offers professional service along with comparable loaner vehicles. Your feedback means a lot, and we look forward to continuing to provide you with excellent service!
In overall great service from everyone starting from
Jasmine to the people working on my car
Jasmine to the people working on my car
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by ALBERTO.JUAREZLOPEZ
Verified Customer
Verified Customer
Service Price Transparency
Jun 25, 2025 -
Crest Volvo Cars responded
Thank you for the fantastic feedback, Alberto! We're thrilled to hear that you had a great experience with our team. We strive for excellent service, and it's wonderful to know that Jasmine and our staff made a positive impact during your visit.
Crest Volvo was able to fit me in for a same day service
for my brake pads. Jasmin was also able to get me into a loan vehicle and I mentioned I was interested in purchasing an XC90 so I got that as a loan
for my brake pads. Jasmin was also able to get me into a loan vehicle and I mentioned I was interested in purchasing an XC90 so I got that as a loan vehicle. Jasmin was kind and personable, very pleasant to work with. I would definitely recommend Crest Volvo for future service.
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by Natashaa1
Verified Customer
Verified Customer
Service Price Transparency
Jun 25, 2025 -
Crest Volvo Cars responded
Thank you for your fantastic review! We're thrilled to hear that Jasmin provided you with excellent service and a loan vehicle that piqued your interest. Your recommendation means a lot to us, and we look forward to assisting you again in the future!