Jasmin Umanzor
Jasmin Umanzor at Crest Volvo Cars

Jasmin Umanzor

Volvo Certified Service Advisor

Crest Volvo Cars

6020 State Highway 121
Frisco, TX 75034

Contact Me
4.9
16 Reviews

Dealership Experience

2 mos

Languages Spoken

English English

4.9

16 Reviews

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16 Reviews of Jasmin Umanzor

July 25, 2025

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Employee Rating

I feel that my car was in the best hands and my Advisor was attentive and took the best care towards the service of my car. More

by EHANPAYNE
Service Price Transparency
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Recommend Dealer
Yes

July 23, 2025

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No surprises, only if there could be a web tool where to follow progress of the service More

by Ari
Service Price Transparency
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Recommend Dealer
Yes
Jul 24, 2025

Crest Volvo Cars responded

We are glad to hear that your experience with us was free of unexpected issues. Your feedback about wanting a web tool to track service progress is valuable to us. We understand how helpful it would be to have real-time updates on your vehicle's service status. Thank you for taking the time to share this suggestion - input like yours helps us continue improving our customer experience.

July 19, 2025

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Fast efficient service with friendly and helpful staff. I had one small issue but it was corrected. Happy to keep using the dealership to take care of my vehicle More

by b.foord
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Recommend Dealer
Yes

Other Employees Tagged: Andres

Jul 22, 2025

Crest Volvo Cars responded

Thank you for sharing your experience with our efficient service and friendly team. We're pleased to hear that our staff was helpful throughout your visit. It's great to know that when you encountered a small issue, we were able to address it properly. Your continued trust in Crest Volvo Cars for your vehicle's care means a lot to us, and we look forward to providing you with the same quality service in the future.

July 19, 2025

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Jasmine was very pleasant and did a nice job as a service writer. She helped to track down some extended warranty detail which I appreciated. The car was in for a check engine light and it took 5 days More

by DFUERST5
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
No
Jul 22, 2025

Crest Volvo Cars responded

We understand your frustration with the extended repair time and communication gaps during your recent service visit. It's clear that your service took longer than expected, and we recognize that more frequent progress updates would have made the experience smoother. We're glad that Jasmin provided pleasant assistance and helped you navigate the extended warranty details. We also appreciate you noting the convenience of the loaner vehicle during your wait. Your feedback about service policies and communication is valuable to us. We want every customer to feel informed throughout their service experience and confident in the value we provide. We are sorry to hear that you feel this way about certain aspects of your visit. We'd welcome the opportunity to discuss your experience further and address your concerns directly. Please contact our Service Director, Jeremi Chapman, at Jchapman@vtaig.com so we can work toward a better experience for you.

July 17, 2025

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Everything went smoothly. Service writer was very professional. Work was done on time and correctly. Great service. More

by jfnorton
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes
Jul 21, 2025

Crest Volvo Cars responded

Thank you for sharing your experience with us. We're delighted to hear that your visit went so well from start to finish. It's wonderful to know that our service team provided you with the professional care you deserved and that we were able to complete your work both promptly and accurately. Your feedback about the quality of service means a great deal to us. We appreciate you taking the time to share your positive experience and look forward to serving you again in the future.

July 10, 2025

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clean and efficient quick to have us in and out both when bringing in the car and picking up More

by JKBOUDI
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Recommend Dealer
Yes
Jul 17, 2025

Crest Volvo Cars responded

Thank you for taking the time to share your experience with us. We're delighted to hear that you found our service both clean and efficient. It's wonderful to know that we were able to provide you with a smooth and timely experience during both your drop-off and pickup. Your feedback about our quick service process means a great deal to our team. We truly appreciate your business and look forward to serving you again in the future.

June 29, 2025

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No loaner car is ever available when I do service with you all, I was overcharged $60 at first however that was corrected. The car wash only did the outside of car not one thing done inside, not even on d More

by TATUMDIRADO
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Recommend Dealer
Yes

Other Employees Tagged: Mark Morgello

June 25, 2025

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Jasmin was very attentive, polite and customer foscused. She kept me informed of what was going on with my car and when repairs would be finished. She did a great job! I like getting my car serviced a More

by BENNIEMEDLIN
Service Price Transparency
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Recommend Dealer
Yes
Jun 26, 2025

Crest Volvo Cars responded

Thank you for sharing such a detailed and positive review! We’re glad Jasmin provided attentive and polite service while keeping you informed throughout your repair. It’s wonderful to hear that Crest Volvo consistently treats you like a valued new customer and offers professional service along with comparable loaner vehicles. Your feedback means a lot, and we look forward to continuing to provide you with excellent service!

Jun 26, 2025

Crest Volvo Cars responded

Thank you for sharing such a detailed and positive review! We’re glad Jasmin provided attentive and polite service while keeping you informed throughout your repair. It’s wonderful to hear that Crest Volvo consistently treats you like a valued new customer and offers professional service along with comparable loaner vehicles. Your feedback means a lot, and we look forward to continuing to provide you with excellent service!

June 24, 2025

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In overall great service from everyone starting from Jasmine to the people working on my car More

by ALBERTO.JUAREZLOPEZ
Service Price Transparency
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Recommend Dealer
Yes
Jun 25, 2025

Crest Volvo Cars responded

Thank you for the fantastic feedback, Alberto! We're thrilled to hear that you had a great experience with our team. We strive for excellent service, and it's wonderful to know that Jasmine and our staff made a positive impact during your visit.

June 23, 2025

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Crest Volvo was able to fit me in for a same day service for my brake pads. Jasmin was also able to get me into a loan vehicle and I mentioned I was interested in purchasing an XC90 so I got that as a loan More

by Natashaa1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 25, 2025

Crest Volvo Cars responded

Thank you for your fantastic review! We're thrilled to hear that Jasmin provided you with excellent service and a loan vehicle that piqued your interest. Your recommendation means a lot to us, and we look forward to assisting you again in the future!

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