Jasmin Umanzor
Jasmin Umanzor at Crest Volvo Cars

Jasmin Umanzor

Volvo Certified Service Advisor

Crest Volvo Cars

6020 State Highway 121
Frisco, TX 75034

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4.8
43 Reviews

Dealership Experience

4 mos

Languages Spoken

English English

4.8

43 Reviews

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44 Reviews of Jasmin Umanzor

September 28, 2025

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Really disappointed with Volvo. I visited for a 10,000-mile service and a warranty repair for the sunroof molding. After the service, while driving home, the undercover plate fell o More

by kpc0206
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Recommend Dealer
No

September 27, 2025

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Jasmin is really professional, friendly and warmhearted. Besides helping me and my wife on the recent maintenance, she even helped us schedule the next interior detailed cleaning service on the same date fo More

by HRU_WANG
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Recommend Dealer
Yes

September 27, 2025

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Great service again! I will continue to use this dealership for my maintenance needs because they make it so easy. More

by CCPM
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Recommend Dealer
Yes

September 19, 2025

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Had an issue come up with no warning. They were able to get it in, diagnose it, get parts & repair, all in the same day. Love that they wash the car also. Thank you for everything! More

by mmccartney0
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Recommend Dealer
Yes

Other Employees Tagged: Bryce Williams

September 18, 2025

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Device experience was okay. Asked to replace driver side wiper, which was not done. Also, I got mixed explanations about the 6 month service reminder that popped up on the displ More

by Davidwilliams3463
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Recommend Dealer
Yes
Sep 19, 2025

Crest Volvo Cars responded

Thank you for your feedback about your recent service experience with us. We understand your concerns regarding the driver side wiper replacement that wasn't completed as requested. We also recognize the confusion you experienced with the mixed explanations about your 6-month service reminder - receiving different information about whether it was for oil service or paint protection reapplication can certainly be frustrating. Your experience highlights areas where we can improve our communication and ensure all requested services are properly completed. We appreciate you taking the time to share these details as it helps us provide better service consistency for all our customers. To discuss your concerns further, please feel free to reach out to our Service Director, Jeremi Chapman, at Jchapman@vtaig.com.

September 15, 2025

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I had paint protection applied to my car at your service center last week. Since then my daughter and I have noticed an unpleasant smell inside the vehicle, which seems related to trapped moisture. Later More

by VINOTHELANGO9
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Recommend Dealer
Yes

September 12, 2025

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Thank VOLVO for having a Kind bilingual person in the service department I hope you will have more work More

by RAULCAMARGO100
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Recommend Dealer
Yes

September 10, 2025

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Absolutely outstanding experience at Crest Volvo. Every detail was handled perfectly, and the team went above and beyond. Thank you! More

by THEGUMS
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Recommend Dealer
Yes

Other Employees Tagged: Lyn Ford

September 05, 2025

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Very friendly service from the person who greeted me as I exited my car to the service advisor to the persons who arranged my loaner car. More

by Cecibock
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Recommend Dealer
Yes
Sep 22, 2025

Crest Volvo Cars responded

We are utterly delighted to hear about your wonderful experience! Your kind words about the welcoming atmosphere from the moment you arrived truly mean a lot to us. We take great pride in ensuring every team member provides exceptional service, from our greeting staff to our service advisors and loaner car coordinators. It sounds like our team successfully created the smooth and pleasant experience we strive for with every visit. Your feedback reinforces our commitment to maintaining the highest standards of customer care, and we appreciate you taking the time to share your positive experience with us.

September 04, 2025

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Bryan was amazing. Bryan and his crew always takes care of us. Crest Volvo is a 5 star luxury experience. More

by Mrmojo05
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Recommend Dealer
Yes
Sep 19, 2025

Crest Volvo Cars responded

Thank you for sharing your wonderful experience with our team. We are so pleased to hear that you feel we provide exceptional service and that our staff consistently takes great care of you. Your kind words about receiving a luxury experience truly mean the world to us. We appreciate your loyalty and are grateful to have customers like you who recognize the dedication our team puts into every interaction. Thank you for taking the time to share this feedback.

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