Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Jasmin Umanzor
Jasmin Umanzor
Volvo Certified Service Advisor
Crest Volvo Cars
6020 State Highway 121
Frisco, TX 75034
16 Reviews
Dealership Experience
2 mos
Languages Spoken
English
16 Reviews
Write a Review
16 Reviews of Jasmin Umanzor
Verified Customer
July 19, 2025
Fast efficient service with friendly and helpful staff. I had one small issue but it was corrected. Happy to keep using the dealership to take care of my vehicle I had one small issue but it was corrected. Happy to keep using the dealership to take care of my vehicle More
by b.foord
Other Employees Tagged: Andres
July 19, 2025
Jasmine was very pleasant and did a nice job as a service writer. She helped to track down some extended warranty detail which I appreciated. The car was in for a check engine light and it took 5 days writer. She helped to track down some extended warranty detail which I appreciated. The car was in for a check engine light and it took 5 days to repair a bad oil pressure sensor. Got a loaner which was nice but it comes with restrictions. Updates lacked on progress during the visit. Frustrating. Dealer charges 2% for credit cards. While this is a trend, should a premium dealer be doing this? I say “no” as it feels cheap. More
by DFUERST5
June 29, 2025
No loaner car is ever available when I do service with you all, I was overcharged $60 at first however that was corrected. The car wash only did the outside of car not one thing done inside, not even on d you all, I was overcharged $60 at first however that was corrected. The car wash only did the outside of car not one thing done inside, not even on driver’s side. Volvo dealership prices are highly inflated and services diminished versus going outside of dealership for oil change and cost of the battery. The very most important thing that I think is utterly ridiculous is that you all charge a 3% fee for using a credit card versus debit. This is 2025, a dealership of your stature should not be nickel and diming and charging a credit card fee. Almost no one does that anymore. That’s just another money grab. Your app is also absolutely horribly, $200 a year and it does absolutely nothing but remote start the car. I will not be renewing your app again. You should take some advice from Mercedes app technology. Your app told me my car was in good shape when the battery was completely dead. There’s no access to oil life, battery life, tire pressure, nothing important. And I have to keep signing in which is irritating when it’s hot out and I want to remote start my car. You seriously need a new company to develop your web app. More
by TATUMDIRADO
Other Employees Tagged: Mark Morgello
June 25, 2025
Jasmin was very attentive, polite and customer foscused. She kept me informed of what was going on with my car and when repairs would be finished. She did a great job! I like getting my car serviced a She kept me informed of what was going on with my car and when repairs would be finished. She did a great job! I like getting my car serviced at Crest Volvo becuase they treat me like a new customer every time a call to schedule an appointment. Theyn provide a loaner car that are comparable to the car I drive and are very professional. More
by BENNIEMEDLIN
June 23, 2025
Crest Volvo was able to fit me in for a same day service for my brake pads. Jasmin was also able to get me into a loan vehicle and I mentioned I was interested in purchasing an XC90 so I got that as a loan for my brake pads. Jasmin was also able to get me into a loan vehicle and I mentioned I was interested in purchasing an XC90 so I got that as a loan vehicle. Jasmin was kind and personable, very pleasant to work with. I would definitely recommend Crest Volvo for future service. More
by Natashaa1
