Jason Gasiunas | Page 36

Brought my car in to to fix ac. It was under warranty and they fixed it. When I got the car back I noticed a bad leak underneath the hood. I mentioned it to the Toyota guy and he sa It was under warranty and they fixed it. When I got the car back I noticed a bad leak underneath the hood. I mentioned it to the Toyota guy and he said, it was a very involved job and it's most likely a residual leak from the work they had done. He came out and wiped up the mess. I then drove it home to my newly paved driveway.... the vehicle continued to leak. A few days pass and I talked to a family friend of mine who is a mechanic and he told me that it was transmission fluid that was leaking and I should take it right back there. I started to drive it back up and the transmission started slipping as I was driving with my wife, a 3 year old and a 9 month old.. I brought it back up and dropped it of, praying they wouldn't say this is somehow my fault and this is just a new occurrence. That was not the case. they stated that the repair work done on the car was very involved and the mechanic somehow damaged the xxxxxxx that connect the tranny lines to the radiator... (how an ac compresser repair, had anything to do with tranny lines and a radiator?? You got me.) Anyways, after initially telling me it was just the xxxxxxx of the radiator that needed to be replaced, they called me 2 days later to day say that I needed a whole new radiator. And I had to wait an additional 3 or 4 days for the car to be done.... bear in mind I am about 2 weeks into this repair at this point... 4 days later comes and everything is seemingly the way it should be with everything. However my transmission doesn't seem to be 100% as it was when I initially brought it in.. I do feel that in a few to 5 years, or sooner will have a major issue that they will not own up to being that's its been that long since they serviced the car... At the end of the day I learned that I made a major mistake using DCH to repair my car and I will never make that mistake again.. I hope my tranny lasts. More

by Rciancanelli1 Verified Customer Verified Customer

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Great people and very polite when dealing directly with employees always did a great job with my truck employees always did a great job with my truck More

by ginger100 Verified Customer Verified Customer

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Showed up for appointment on blistering hot day with electric out of service. Dealers back-up generator took care of the issues. Staff worked quickly, efficiently to resolve predetermined repair. Staff electric out of service. Dealers back-up generator took care of the issues. Staff worked quickly, efficiently to resolve predetermined repair. Staff friendly & informative and easy to work with. More

by facts4u Verified Customer Verified Customer

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I took my brand new truck for inspection here in DCH, since I bought it from Danbury Toyota and in already had an appointment set up, once I arrived they took my truck and right away, my inspection was d since I bought it from Danbury Toyota and in already had an appointment set up, once I arrived they took my truck and right away, my inspection was done and Customerservice rep was extremely professional!I’d recommend DCH again to people I know! More

by habiby4ever Verified Customer Verified Customer

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Service was as expected and completed in a reasonable amount of time. Customer service was friendly and clear. amount of time. Customer service was friendly and clear. More

by MELANIEFALICK Verified Customer Verified Customer

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Very professional, friendly service. Took the time to explain exactly what was needed and did a great job. Took the time to explain exactly what was needed and did a great job. More

by JKENN42851 Verified Customer Verified Customer

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Very friendly and helpful. Always dependable service. Do a great job explaining what needs to be done and what could happen if problems are ignored. Always dependable service. Do a great job explaining what needs to be done and what could happen if problems are ignored. More

by vincent_marrone Verified Customer Verified Customer

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The:dealership id:s:dwuate shower:not gouging:gusyomers also service sept oprnrd on sunday for:convencienc$iniqir also service sept oprnrd on sunday for:convencienc$iniqir More

by ROLAND_CHOM97 Verified Customer Verified Customer

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Always friendly never pushy and work on cars is the best quality very informative on what is needed to keep your car running well quality very informative on what is needed to keep your car running well More

by Amber823Dawny Verified Customer Verified Customer

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I’ve been using this dealership for 12 years and always very pleased with the service Very professional very pleased with the service Very professional More

by madfeline Verified Customer Verified Customer

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