Jason Levy

My encounter with the dealership was riddled with unsettling incidents, reflecting a departure from expected standards of transparency and professionalism. Upon expressing interest in a Silverado, unsettling incidents, reflecting a departure from expected standards of transparency and professionalism. Upon expressing interest in a Silverado, I sought clarification on the Out The Door Price. Regrettably, the advertised price of $54,451 on their website jumped over $4,000, supposedly due to the addition of running boards. When I called them out and asked to stick to the advertised price, the salesman asked me to leave. On my way out the door, I stopped by the Sales Manager’s desk to let him know that had it not been for the deception, I would have purchased a car today. The manager asked me to wait and then presented me with a price sheet with the advertised price. Which I accepted. End of story right? Wrong! After agreeing to the price and moving to the finance paperwork review, I identified further discrepancies. Initially, I was presented with a 6.9% interest rate, which was much higher than the 4.9% rate advertised on Chevrolet.com. Once I provided proof of the lower rate on Chevrolet’s website, the rate was promptly adjusted. Little did I know, the base price of the vehicle had quietly increased by $750, a fact that only became apparent upon meticulous scrutiny of the final paperwork. The price increase was attributed to me taking the lower promotional interest rate. Which is fine…. The problem here is that this increase was only disclosed when I asked about it. No mention prior to it! Fed up with the multiple issues, I asked to speak with the General Manager, Mr. Les Nunez. Regrettably, the interaction turned into a confrontation ending in Mr. Nunez's refusal to sell me the car. Additionally, he refused to shake my hand and asked me to leave to property. If he had taken a step back and admitted that mistakes were made and was apologetic, I would have paid the $750 higher price and driven off. Instead, I was left stranded at the dealership and had to find someone to pick me up. The next day I visited another dealership – Chevrolet in Delray Beach. I told the sales manager there about my experience with Lou Bachrodt Chevrolet. The manager and salesperson there were shocked at the lack of transparency and ethical business practices. I ended up purchasing a nicer Silverado from Grieco. Interestingly, Lou Bachrodt called me while I was at Delray. They had asked me to do a survey over the phone about my experience. I was honest on the call and told the person giving the survey that I would come back and purchase the car only if the Managers called me and apologized. It was a test…. Which they failed…. No one ever called...maybe they will after reading this review, but I won't hold my breath. TLDR - To sum it up, my time at that dealership was a hot mess of shady moves, characterized by deceptive pricing strategies, no transparency, and some seriously unprofessional behavior. Definitely not the kind of place I'd recommend to anyone. They need a serious reality check on how to treat customers right. More

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They were prompt to help with all the questions and decisions on the new car, from the seller to the finance and also with the service group. Amazing!!👏🏼👏🏼👏🏼 decisions on the new car, from the seller to the finance and also with the service group. Amazing!!👏🏼👏🏼👏🏼 More

by FRANCYSPROCACI Verified Customer Verified Customer

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Kind, courteous, respectful, accommodating, flexible, friendly, thorough, willing to go the extra mile for you friendly, thorough, willing to go the extra mile for you More

by robbiec99 Verified Customer Verified Customer

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The attendant is not polite. He didn’t want solve my car problem. I had to go there 3 times He didn’t want solve my car problem. I had to go there 3 times More

by JAIRO SOUZA Verified Customer Verified Customer

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This is the third car I have gotten from them. They have excellent customer service. They have excellent customer service. More

by REDJOJO77 Verified Customer Verified Customer

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Service was quick and the staff is so friendly. Thanks Sam from service and Renée and Jason from sales! Thanks Sam from service and Renée and Jason from sales! More

by hjackson0 Verified Customer Verified Customer

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made it easy to buy the vehicle and put in new leather quickly. Roberto was great quickly. Roberto was great More

by KERRIUTTER Verified Customer Verified Customer

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Ahmed is a great guy to help you about everything when you want to buy a new car you want to buy a new car More

by JAIRO SOUZA Verified Customer Verified Customer

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Carmen on the sales side and David in finance did a great job getting us into our new Tahoe. Highly recommend LOU Bachrodt Chevrolet. job getting us into our new Tahoe. Highly recommend LOU Bachrodt Chevrolet. More

by MESCOLOTTOA Verified Customer Verified Customer

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Carmen went the extra mile to make sure that we had an excellent experience despite the manufacturing delays on our Chevy Tahoe. excellent experience despite the manufacturing delays on our Chevy Tahoe. More

by MESCOLOTTOA Verified Customer Verified Customer

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