Check out Jason Paez's reviews on DealerRater

February 09, 2026

Dealership Rating

Employee Rating

Everyone is friendly and courteous. It always was a pleasure dealing with West Covin Mercedes Benz service center It always was a pleasure dealing with West Covin Mercedes Benz service center More

by WESTPALMDALE

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Abraham Kolandjian, Roberto Quiroz, Shadi Darwich, Eileen Valencia, Alexander Weith, Mario Eshak, Jake Saleh, Rabee Hattar, Sally Lao , Rian Liu

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Feb 09, 2026 -

Mercedes-Benz of West Covina responded

Thank you for recognizing our team’s friendly and courteous service. We’re delighted every visit was a pleasure and appreciate you trusting us with your Mercedes-Benz.

February 07, 2026

Dealership Rating

Employee Rating

Very good. It's just a bit pricey; the price could be lowered. The price can be reduced It's just a bit pricey; the price could be lowered. The price can be reduced More

by MINGYU00912

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Abraham Kolandjian, Roberto Quiroz, Shadi Darwich, Eileen Valencia, Alexander Weith, Mario Eshak, Jake Saleh, Rabee Hattar, Sally Lao

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Feb 08, 2026 -

Mercedes-Benz of West Covina responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we appreciate your candid feedback. Thank you for choosing Mercedes-Benz of West Covina, we look forward to having you as a valued customer for many years to come!

February 06, 2026

Dealership Rating

Employee Rating

Thank you for the nice surprise! I really appreciated the car wash. That was very thoughtful. I really appreciated the car wash. That was very thoughtful. More

by dianachen2007

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Abraham Kolandjian, Roberto Quiroz, Shadi Darwich, Eileen Valencia, Alexander Weith, Mario Eshak, Jake Saleh, Rabee Hattar, Sally Lao , Peter lee

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Feb 06, 2026 -

Mercedes-Benz of West Covina responded

We’re glad the complimentary car wash after servicing your Mercedes-Benz EQB 300 was a pleasant surprise. That extra detail is our way of showing appreciation for your visit. Thanks for the five-star rating, and we look forward to assisting you again.

February 02, 2026

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Employee Rating

I had a great experience. From start to finish, the staff was professional, knowledgeable, and genuinely helpful. They took time to answer all my questions. From start to finish, the staff was professional, knowledgeable, and genuinely helpful. They took time to answer all my questions. More

by lpznancy1633

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Abraham Kolandjian, Roberto Quiroz, Shadi Darwich, Eileen Valencia, Alexander Weith, Mario Eshak, Jake Saleh, Rabee Hattar, Sally Lao , Chevelle de la Torre

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Feb 02, 2026 -

Mercedes-Benz of West Covina responded

We’re grateful for your feedback about our service on your Mercedes-Benz C-Class. Our team was glad to provide professional, knowledgeable support and clear answers to your questions. We look forward to assisting you again.

January 31, 2026

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Employee Rating

Vahe is the best he always goes out of his way to help ke with and service problems I have with and service problems I have More

by Mattmatt248

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Abraham Kolandjian, Roberto Quiroz, Shadi Darwich, Eileen Valencia, Alexander Weith, Mario Eshak, Jake Saleh, Rabee Hattar, Sally Lao , Vahe

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Jan 31, 2026 -

Mercedes-Benz of West Covina responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

January 29, 2026

Dealership Rating

Employee Rating

Service was completed on time and the service advisor was very helpful, professional and followed up on all my requests. very helpful, professional and followed up on all my requests. More

by haissam_b

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Jan 29, 2026 -

Mercedes-Benz of West Covina responded

Thank you for choosing Mercedes-Benz of West Covina. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

January 27, 2026

Dealership Rating

Employee Rating

Bad experience, never see it before. Sales Manager is mean. No showing car details and no helping with anything. Sales Manager is mean. No showing car details and no helping with anything. More

by RUYIWU1998

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

No

Other Employees Tagged: Mario Eshak, Jake Saleh

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Jan 30, 2026 -

Mercedes-Benz of West Covina responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

Jan 30, 2026 -

Mercedes-Benz of West Covina responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

January 22, 2026

Dealership Rating

Employee Rating

Great ; kind ; honest service man , would introduce to all my friends to buy more Mercede all my friends to buy more Mercede More

by WONGTAI888

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Abraham Kolandjian, Roberto Quiroz, Shadi Darwich, Eileen Valencia, Alexander Weith, Mario Eshak, Jake Saleh, Rabee Hattar, Sally Lao

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Jan 22, 2026 -

Mercedes-Benz of West Covina responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

January 17, 2026

Dealership Rating

Employee Rating

Made me disappointed. Wasted me too much time and patience, hope you have a good day. Wasted me too much time and patience, hope you have a good day. More

by VICTORLI1689

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

No

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Jan 21, 2026 -

Mercedes-Benz of West Covina responded

We're sorry to hear about your experience, Victor, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

Jan 21, 2026 -

Mercedes-Benz of West Covina responded

We're sorry to hear about your experience, Victor, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

January 16, 2026

Dealership Rating

Employee Rating

I do not like change my sevice advise and oil change is too expence than BMW too expence than BMW More

by APLC48

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

No

Other Employees Tagged: Abraham Kolandjian, Roberto Quiroz, Shadi Darwich, Eileen Valencia, Alexander Weith, Mario Eshak, Jake Saleh, Rabee Hattar, Sally Lao

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Jan 19, 2026 -

Mercedes-Benz of West Covina responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

Feb 05, 2026 -

Mercedes-Benz of West Covina responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

Jason Paez | Page 3

Internet Sales Director

Mercedes-Benz of West Covina

215 Reviews of Jason Paez

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