Jay Malkowski
Jay Malkowski at Russ Darrow Honda

Jay Malkowski

Service Manager

Russ Darrow Honda

10851 W Metro Auto Mall
Milwaukee, WI 53224

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4.7
145 Reviews

I started working at Russ Darrow back in 2013 which is where I got my start in the automotive industry. When I'm not helping service customers I enjoy spending time with my family and I play softball two nights a week. I'm a huge Wisconsin sports fan and enjoy watching all of them. When you're ready for service, I'm here to help and look forward to working with you.

Dealership Experience

12 yrs, 2 mos

Industry Experience

12 yrs, 2 mos

Languages Spoken

English English

4.7

145 Reviews

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145 Reviews of Jay Malkowski

October 20, 2025

Dealership Rating
Employee Rating

I have financed/leased my last 5 vehicles from this dealership due to the salesperson and the attentiveness, and customer service/care of the staff. They always create a memorable and easy process for More

by robertc
Sales Price Transparency
Trade-in Experience
Purchase Time
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Recommend Dealer
Yes
Oct 20, 2025

Russ Darrow Honda responded

Here at Russ Darrow Honda, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave happy! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review! George Matthews george.matthews@russdarrow.com

October 10, 2025

Dealership Rating
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Always a pleasure. Service writers always great. Works always fast. Can’t ever complain. Always what I need! More

by ekexpress22
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Oct 10, 2025

Russ Darrow Honda responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. George Matthews george.matthews@russdarrow.com

September 20, 2025

Dealership Rating
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Great service, had no appointment and came in for a recall, everyone was very professional and polite. More

by bradschneider56
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Sep 20, 2025

Russ Darrow Honda responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. George Matthews george.matthews@russdarrow.com

August 29, 2025

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Employee Rating

Samantha Trepczyk is an amazing service technician. Many people at dealerships are unable to drive my stick shift car, but Samantha is a pro. She always makes sure that I am satisfied with my service More

by Sheryl
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Yazen Saleh, Samantha Trepczyk

Aug 29, 2025

Russ Darrow Honda responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Russ Darrow Honda to be a positive one. Please don't hesitate to reach out if you need anything else. George Matthews george.matthews@russdarrow.com

August 20, 2025

Dealership Rating
Employee Rating

The workshop is very attentive to possible failures and alerts you to minimize costs without damaging the unit. This is highly valued because a vehicle isn't just a piece of furniture on wheels. Cars are v More

by ISAIASRMERINO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 20, 2025

Russ Darrow Honda responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Russ Darrow Honda. George Matthews george.matthews@russdarrow.com

August 15, 2025

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Great place to get my car, they where very nice and actually respectful to me and my family. More

by ERICACORONADO696
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Aug 15, 2025

Russ Darrow Honda responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Russ Darrow Honda! George Matthews george.matthews@russdarrow.com

August 14, 2025

Dealership Rating
Employee Rating

I m so happy with this dealership and they show so much love to they customers More

by DORISCOLE55
Recommend Dealer
Yes

Other Employees Tagged: Jay Malkowski

Aug 14, 2025

Russ Darrow Honda responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! George Matthews george.matthews@russdarrow.com

July 26, 2025

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Employee Rating

Great place and friendly people. I can recommend this dealership to anyone. Take care of it's customers More

by P.REID48
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jonathan Stein, Rachel Aguilar

Jul 30, 2025

Russ Darrow Honda responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Russ Darrow Honda! George Matthews george.matthews@russdarrow.com

July 16, 2025

Dealership Rating
Employee Rating

Great Service and Attention to Customer Care. Rowley and GM Greg were Superb in their attention to my needs and request! More

by CURTIS L CRAIG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Maddie Wojciechowski

Jul 16, 2025

Russ Darrow Honda responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. George Matthews george.matthews@russdarrow.com

July 16, 2025

Dealership Rating
Employee Rating

The service I receive is always top notch! Thank you for being great at what you do More

by KJACK8208
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 16, 2025

Russ Darrow Honda responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. George Matthews george.matthews@russdarrow.com

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