Jay Malkowski
Jay Malkowski at Russ Darrow Honda

Jay Malkowski

Service Manager

Russ Darrow Honda

10851 W Metro Auto Mall
Milwaukee, WI 53224

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4.7
138 Reviews

I started working at Russ Darrow back in 2013 which is where I got my start in the automotive industry. When I'm not helping service customers I enjoy spending time with my family and I play softball two nights a week. I'm a huge Wisconsin sports fan and enjoy watching all of them. When you're ready for service, I'm here to help and look forward to working with you.

Dealership Experience

11 yrs, 11 mos

Industry Experience

11 yrs, 11 mos

Languages Spoken

English English

4.7

138 Reviews

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138 Reviews of Jay Malkowski

July 26, 2025

Dealership Rating
Employee Rating

Great place and friendly people. I can recommend this dealership to anyone. Take care of it's customers More

by P.REID48
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Jonathan Stein, Rachel Aguilar

July 16, 2025

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Great Service and Attention to Customer Care. Rowley and GM Greg were Superb in their attention to my needs and request! More

by CURTIS L CRAIG
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Maddie Wojciechowski

Jul 16, 2025

Russ Darrow Honda responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. George Matthews george.matthews@russdarrow.com

July 16, 2025

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The service I receive is always top notch! Thank you for being great at what you do More

by KJACK8208
Service Price Transparency
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Recommend Dealer
Yes
Jul 16, 2025

Russ Darrow Honda responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. George Matthews george.matthews@russdarrow.com

July 11, 2025

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Everyone was friendly, helpful, and never pushy. Expectations and timelines were given and met. Everyone was friendly, helpful, and never pushy. The expectations and timelines were given and met. More

by mbreen23
Recommend Dealer
Yes

Other Employees Tagged: Jay Malkowski

Jul 11, 2025

Russ Darrow Honda responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! George Matthews george.matthews@russdarrow.com

July 03, 2025

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Service was great, And fast. Customer service were really nice. They informed me of the things I needed More

by Sofia
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Recommend Dealer
Yes
Jul 03, 2025

Russ Darrow Honda responded

Thanks for sharing about your experience with Russ Darrow Honda. We appreciate your business and hope to see you again soon! George Matthews george.matthews@russdarrow.com

June 29, 2025

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Am a long time customer and appreciate the service on our vehicles. The staff is always personable and reliable. More

by BADENBUEHLER05
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Recommend Dealer
Yes
Jun 29, 2025

Russ Darrow Honda responded

Thank you for choosing Russ Darrow Honda. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! George Matthews george.matthews@russdarrow.com

June 19, 2025

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The manager was very willing to make sure that my concerns was taken care of More

by Judy
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Aleiah Brown, Zach Gresbach

Jun 19, 2025

Russ Darrow Honda responded

Thank you, Judy! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Russ Darrow Honda. We look forward to having you as one of our valued customers for many more years to come! George Matthews george.matthews@russdarrow.com

June 17, 2025

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Feel like I'm repeating myself but once again the service was great and once again Rachel was great. Also again Jay was available over the phone before appointment to go over what was needed to be done. The More

by davesi98
Service Price Transparency
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Recommend Dealer
Yes
Jun 17, 2025

Russ Darrow Honda responded

Thank you for choosing Russ Darrow Honda. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! George Matthews george.matthews@russdarrow.com

June 16, 2025

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Always great service at this location The service reps are great. I recommend bringing your vehicle here More

by NO-EMAIL
Service Price Transparency
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Recommend Dealer
Yes
Jun 17, 2025

Russ Darrow Honda responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Russ Darrow Honda. George Matthews george.matthews@russdarrow.com

May 18, 2025

Dealership Rating
Employee Rating

The people and shop was not welcome or open to my issue. I got a lot of attitude from everyone including the 2 month old tech they just threw in the car with me. I was instructed by American Honda to get a More

by 88vang.a
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Jonathan Stein, Rachel Aguilar , There were there were two other techs who drove my car as well. I’m unsure the service writers name who made the yellow racist comment but he works to the direct left of Rachel as she sits on the end.

May 21, 2025

Russ Darrow Honda responded

We take our customer feedback very seriously and would like the opportunity to learn more about your experience. Can you please contact us at your earliest convenience? We look forward to hearing from you. George Matthews george.matthews@russdarrow.com

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