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Jay Malkowski
132 Reviews
I started working at Russ Darrow back in 2013 which is where I got my start in the automotive industry. When I'm not helping service customers I enjoy spending time with my family and I play softball two nights a week. I'm a huge Wisconsin sports fan and enjoy watching all of them. When you're ready for service, I'm here to help and look forward to working with you.
Read moreDealership Experience
11 yrs, 9 mos
Industry Experience
11 yrs, 9 mos
Languages Spoken
English
132 Reviews
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132 Reviews of Jay Malkowski
May 18, 2025
The people and shop was not welcome or open to my issue. I got a lot of attitude from everyone including the 2 month old tech they just threw in the car with me. I was instructed by American Honda to get a I got a lot of attitude from everyone including the 2 month old tech they just threw in the car with me. I was instructed by American Honda to get a second look into my car having deceleration issues and two of their techs couldn’t follow instructions on how to make it replicate then would refuse to go on another drive with me in it and instead tells a 2 month old tech to come in with me. The tech feels my deceleration concern but assumes that’s just how hybrids drive.. also the service writer next to Rachel, made a racist comment on my first visit. An Asian tech came back and handed me keys to an SI civic assuming it was for me. I told him no that’s not me. The tech then gives it to the service writer and he says, well go find another Yellow one (Asian) bc the SI apparently belonged to a different Asian person (I’m Asian as well). Though the racial comment wasn’t directed directly at me, to even utter those words is quite disrespectful and tells you the type of culture they allow there at Russ Darrow. More
by 88vang.a
Verified CustomerOther Employees Tagged: Jonathan Stein, Rachel Aguilar , There were there were two other techs who drove my car as well. I’m unsure the service writers name who made the yellow racist comment but he works to the direct left of Rachel as she sits on the end.
May 15, 2025
Russ Darrow Honda has been my go-to dealership for more than 20 years. They are professional and courteous at every encounter. than 20 years. They are professional and courteous at every encounter. More
by PAULETTESJOHNSON
Other Employees Tagged: Rachel Aguilar, Aleiah Brown, Maddie Wojciechowski, Joe Winklepleck
April 27, 2025
My favorite place for automobile service and repairs. Reliable, knowledgable and friendly representatives and staff. Reliable, knowledgable and friendly representatives and staff. More
by NOLANDCM
Other Employees Tagged: Christopher Berger, Rachel Aguilar, Maddie Wojciechowski
April 18, 2025
Service was great, will return in the future for vehicle maintenance, staff was easy to work with and very professional maintenance, staff was easy to work with and very professional More
by schneiderbrad
Other Employees Tagged: Jonathan Stein, Christopher Berger, Rachel Aguilar, Aleiah Brown, Adriana Perez, Maddie Wojciechowski, Samantha Trepczyk
April 15, 2025
Great experience! ! Very professional and I definitely will be coming back. Also, great hours and availability. ! Very professional and I definitely will be coming back. Also, great hours and availability. More
by JESSA0331
Other Employees Tagged: Rachel Aguilar
April 15, 2025
Every one their is so friendly and service department does an excellent job. I would highly recommend Russ Darrow. does an excellent job. I would highly recommend Russ Darrow. More
by ROSETRIPOLI123
Other Employees Tagged: Alondra Sandoval, Jonathan Stein, Christopher Berger, Rachel Aguilar, Aleiah Brown, Adriana Perez, Yazen Saleh, Cruz Drahonovsky, Samantha Trepczyk
March 30, 2025
I was in and out fast service nice workers I would recommend everyone to Russ Darrow Honda great atmosphere recommend everyone to Russ Darrow Honda great atmosphere More
by MANMAN199818
Other Employees Tagged: Rachel Aguilar
March 24, 2025
Chris is the best service rep I've ever worked with at any dealership. He is always there for me and I always ask for him and I always will as long as he works there. any dealership. He is always there for me and I always ask for him and I always will as long as he works there. More
by LISSAV62
Other Employees Tagged: Alondra Sandoval, Jonathan Stein, Christopher Berger, Rachel Aguilar, Maddie Wojciechowski
March 09, 2025
I go past two other Honda Dealers near my home. I love the service I receive from Rachel she’s the best, so are the technicians. The service manager Jay and the GM George are great!! I will always I love the service I receive from Rachel she’s the best, so are the technicians. The service manager Jay and the GM George are great!! I will always go out of my way to have my service here as well as purchase all my vehicles here. More
by Delunakr
Other Employees Tagged: George Matthews, Gregory Lecher, Lesia Matthis, Alondra Sandoval, Christopher Berger, Rachel Aguilar
March 08, 2025
I was upsold a service I didn’t need which cost $150, I am not happy about the outcome am not happy about the outcome More
by Mark E
Other Employees Tagged: Adriana Perez
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