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Jay Malkowski
Jay Malkowski at Russ Darrow Honda

Jay Malkowski

Service Manager

Russ Darrow Honda

10851 W Metro Auto Mall
Milwaukee, WI 53224

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4.7
141 Reviews

I started working at Russ Darrow back in 2013 which is where I got my start in the automotive industry. When I'm not helping service customers I enjoy spending time with my family and I play softball two nights a week. I'm a huge Wisconsin sports fan and enjoy watching all of them. When you're ready for service, I'm here to help and look forward to working with you.

Dealership Experience

12 yrs

Industry Experience

12 yrs

Languages Spoken

English English

4.7

141 Reviews

Write a Review

141 Reviews of Jay Malkowski

August 20, 2025

Dealership Rating
Employee Rating

The workshop is very attentive to possible failures and alerts you to minimize costs without damaging the unit. This is highly valued because a vehicle isn't just a piece of furniture on wheels. Cars are v More

by ISAIASRMERINO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: George Matthews, Alondra Sandoval, Christopher Berger, Rachel Aguilar, CJ Nelson, Mike Graat, Maddie Wojciechowski

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Aug 20, 2025

Russ Darrow Honda responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Russ Darrow Honda. George Matthews george.matthews@russdarrow.com

August 15, 2025

Dealership Rating
Employee Rating

Great place to get my car, they where very nice and actually respectful to me and my family. More

by ERICACORONADO696
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Christopher Stoflet, Bobby Ljubich

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Aug 15, 2025

Russ Darrow Honda responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Russ Darrow Honda! George Matthews george.matthews@russdarrow.com

August 14, 2025

Dealership Rating
Employee Rating

I m so happy with this dealership and they show so much love to they customers More

by DORISCOLE55
Recommend Dealer
Yes

Other Employees Tagged: Jay Malkowski

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Aug 14, 2025

Russ Darrow Honda responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! George Matthews george.matthews@russdarrow.com

July 26, 2025

Dealership Rating
Employee Rating

Great place and friendly people. I can recommend this dealership to anyone. Take care of it's customers More

by P.REID48
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jonathan Stein, Rachel Aguilar

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Jul 30, 2025

Russ Darrow Honda responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Russ Darrow Honda! George Matthews george.matthews@russdarrow.com

July 16, 2025

Dealership Rating
Employee Rating

Great Service and Attention to Customer Care. Rowley and GM Greg were Superb in their attention to my needs and request! More

by CURTIS L CRAIG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Maddie Wojciechowski

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Jul 16, 2025

Russ Darrow Honda responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. George Matthews george.matthews@russdarrow.com

July 16, 2025

Dealership Rating
Employee Rating

The service I receive is always top notch! Thank you for being great at what you do More

by KJACK8208
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jonathan Stein, Christopher Berger, Rachel Aguilar, Maddie Wojciechowski, Zach Gresbach, Samantha Trepczyk

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Jul 16, 2025

Russ Darrow Honda responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. George Matthews george.matthews@russdarrow.com

July 11, 2025

Dealership Rating
Employee Rating

Everyone was friendly, helpful, and never pushy. Expectations and timelines were given and met. Everyone was friendly, helpful, and never pushy. The expectations and timelines were given and met. More

by mbreen23
Recommend Dealer
Yes

Other Employees Tagged: Jay Malkowski

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Jul 11, 2025

Russ Darrow Honda responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! George Matthews george.matthews@russdarrow.com

July 03, 2025

Dealership Rating
Employee Rating

Service was great, And fast. Customer service were really nice. They informed me of the things I needed More

by Sofia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jul 03, 2025

Russ Darrow Honda responded

Thanks for sharing about your experience with Russ Darrow Honda. We appreciate your business and hope to see you again soon! George Matthews george.matthews@russdarrow.com

June 29, 2025

Dealership Rating
Employee Rating

Am a long time customer and appreciate the service on our vehicles. The staff is always personable and reliable. More

by BADENBUEHLER05
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jonathan Stein, Christopher Berger, Aleiah Brown, Adriana Perez

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Jun 29, 2025

Russ Darrow Honda responded

Thank you for choosing Russ Darrow Honda. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! George Matthews george.matthews@russdarrow.com

June 19, 2025

Dealership Rating
Employee Rating

The manager was very willing to make sure that my concerns was taken care of More

by Judy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Aleiah Brown, Zach Gresbach

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Jun 19, 2025

Russ Darrow Honda responded

Thank you, Judy! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Russ Darrow Honda. We look forward to having you as one of our valued customers for many more years to come! George Matthews george.matthews@russdarrow.com

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