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Jeff Borovicka
Jeff Borovicka at Scranton Cadillac GMC of Vernon
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Jeff Borovicka | Page 2

Service Advisor

Scranton Cadillac GMC of Vernon

777 Talcottville Rd
Vernon, CT 06066

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4.8
490 Reviews

Dealership Experience

3 yrs, 9 mos

Industry Experience

15 yrs, 3 mos

4.8

490 Reviews

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490 Reviews of Jeff Borovicka

February 09, 2024

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Employee Rating

Big difference in service and attention to details. Pleasant staff who listened. Work done as asked. More

by JBNPB
Recommend Dealer
Yes

Other Employees Tagged: Jeff Borovicka

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February 08, 2024

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Great service and pleasant service experience. I was able to get an appointment very quickly. More

by balajeebsk
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Yes

Other Employees Tagged: Frank Kern

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February 06, 2024

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Jeff was an excellent serviceman. I will ask for him in the future. Top Shelf. More

by Sharonkariden
Recommend Dealer
Yes

Other Employees Tagged: Jeff Borovicka

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February 05, 2024

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The sales team is very friendly , and gets results when it comes to getting approval no matter the credit score . The service team is as well , I bought a used vehicle with a few minor issues ,?the dealers More

by akeeler9589
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Yes

Other Employees Tagged: David Zhilyaev

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February 04, 2024

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Service tech did not replace oil fill cap which resulted in the check engine light coming on which necessitated a return visit to the dealership to diagnose and resolve the check engine code More

by Rgombotz
Recommend Dealer
No

Other Employees Tagged: Jeff Borovicka

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Feb 08, 2024

Scranton Cadillac GMC of Vernon responded

We apologize for the inconvenience caused by not replacing the oil fill cap during your recent visit. We understand your frustration in having to return to the dealership to resolve the resulting check engine code. Please know that we take this feedback seriously and have addressed the issue with our service team to prevent similar incidents in the future. If you need further assistance or have other concerns, please contact us. We would be happy to see if we can help you in any way. Thanks and have a great day.

February 04, 2024

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Fast service fixed problem first time . .Kevin the tech was great to deal with ,will definitely recommend this dealer More

by S.NEBORSKY
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Recommend Dealer
Yes

Other Employees Tagged: Beverly Rhoads, Mike Conlon, Robert Zeidenberg, Frank Kern, Billy Delgado

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January 26, 2024

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Not willing to own up to issues they created on my vehicle when they serviced it. Avoid More

by joemarinaccio
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No
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Jan 26, 2024

Scranton Cadillac GMC of Vernon responded

Hi Joe, I spoke to the service director regarding your feedback. Unfortunately, since your recent visit was the first time we've serviced your vehicle, we can't say for certain what underlying condition was the cause of your transmission pump issue, or when and how it occurred. I know that you declined to have us complete the repair and the discount we offered, but if anything changes, we are still more than happy to help. Please reach out if you have any questions or would like to discuss further. Thank you for the feedback and have a nice weekend.

Jan 26, 2024

joemarinaccio responded

Just a bit odd and very coincidental that you performed the 90k recommended maintenance on my vehicle that included transmission maintenance to only have it be returned to me with stuttering and jumping issues. Never was an issue before and you insinuating otherwise calls into question what really occurred. I am going to have it diagnosed and have the root cause identified. I know will know more about this issue soon and I’ll be sure to be in touch. You have a great weekend!

January 14, 2024

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Everything went as planned. Very professional and knowledgeable. Nice touch, vacuum and a wash. That's all. More

by JBOMBRIA
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Recommend Dealer
Yes

Other Employees Tagged: David Baeza, Doug Freeman

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January 13, 2024

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Love the family way treating people very friendly. Its a great place to do busy. More

by dojo50
Recommend Dealer
Yes

Other Employees Tagged: Jeff Borovicka

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January 13, 2024

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Jeff and the host staff at Scranton motor were very professional. They were prompt and thorough More

by IDRPEA
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Recommend Dealer
Yes

Other Employees Tagged: Beverly Rhoads, Mike Conlon, Robert Zeidenberg, Frank Kern, Billy Delgado

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