"Not your “Typical” salesman"
Jeff Croteau was great to work with and was not pushy, like some salesman. The first meeting with Jeff we had our 2 year old. Which was a bit tricky trying to talk business and watch the little simultaneously. He was very patient and took time to help entertain the little. Overall great salesman and great dealership to work with. We will be back for our next purchase. Andy in finance was more than helpful and took the extra time explaining all options that were available. Took the nervous feeling out of buying a new car.
"Jeff is GREAT to work with"
Jeff is Great to work with. Low pressure. Even made a Friend in him while waiting for finance. I recommend Jeff to anyone looking for a straight forward buying experience.
"Friendly Dealership - Barbara"
I worked with Jeff Croteau. He was courteous and professional.. I never felt like I was being pressured. He answered my questions and gave me the information I needed to make an informed decision to buy my Cruze. The whole buying process was painless. I would recommend this dealership to my family and friends.
I am a quiet thinker and it often takes me months to buy a car, with several trips to multiple dealerships. Let me tell you I have found the one. I will never go to another Chevy dealer as long as I live. Jeff Croteau was our sale associate and was very no xxxxxxxx, calm and no hassle. We told him what we wanted and he made it happen. Andy Russo was the finance manager we talked to and was so knowledgeable about everything. Again, no hassle, straight talk, and no pressure. Great experience overall!
I purchased my new car from Jeff Croteau. I wasn't expecting such attention but when everything was complete, I hadn't suffered a moment of stress. With Jeff's guidance, all went very well and I could not be more pleased with the experience I had. I would certainly advise anyone who is considering a new car purchase to visit Criswell of Thurmont and to especially seek out Jeff. You'll not be disappointed. I am confident that when you leave you may be as elated as I was!
"Just what I wanted"
Jeff Croteau was very helpful and found exactly the car I was looking for. Very fine experience. I was happy with every phase of the buying process
- Pattee & Steve
We found Criswell of Thurmont in an online search 2 years ago when purchasing my husband's 2016 HD Silverado. The experience was so good with Jeff Croteau, that we drove 138 miles back to Criswell from Delaware recently to purchase my 2018 Tahoe RST from him. We recommend Criswell to anyone looking for a vehicle. It's been well worth the drive for us!
Other Employees Tagged:
"Very happy with purchase-B Koontz"
- B. Koontz
My experience with the dealership and the sales person Jeff Crotedu that we had was very well. He was very informative with the vehicle that we purchased and took time with us. I would highly recommend the dealership to anyone and Jeff Crotedu to anyone.
"Very satisfied with service provided when purchasing new car"
- Oscar Jr
I had a great experience purchasing a brand new 2018 Cruze Hatchback at the dealer last Saturday morning. The salesman, Jeff Croteau provided me with excellent assistance, selecting, testing the vehicle, getting it ready and making the complete process quick and efficient.
Everybody I had a chance to interact during the sale process was very friendly and courteous.
This dealership is top notch. It looks inviting, clean and organized. I will be coming back in a few years for my next vehicle.
Thank you, Criswell Chevrolet of Thurmont.
"Worst Experience Ever"
Requested a quote online. After getting numerous system generated emails, finally heard from Jeff. Got a quote and then asked him what the vehicle would cost with my GM Employee discount. Still haven't gotten a response to that question. Went to the dealership twice. The first time no one even came out to help us. The second, low and behold it's Jeff. I told him I had been waiting on a quote from him and got a very blunt, I must have been off. No apology, let me go get that, nothing. Found him very rude ans he was obviously in that day and but still could respond. After being told his original quote was for a different vehicle sold 2 weeks earlier (very weird in itself since I had the VIN I requested and he "quoted" a vehicle they no longer had from what VIN). Of course price went up by 10K. When I asked for GM price was told it would be $500 or so less but he wasn't sure since GM site (that I was on with my phone) was down. Considering the price is clearly stated on every invoice, this was total BS. We immediately left went to Fitz, was shown the invoice and our price for what we wanted. Easy in and out. Never deal with these guys. They give you a low ball quote to get you in, then magically the vehicle is gone and they upsell what you want. Worst experience ever!!!!!!!!!!!