Jeff Hamilton

Jeff made the process quick and easy! He went above and beyond in making sure we were happy with our experience. He went above and beyond in making sure we were happy with our experience. More

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Jeff helped me to get into my new daily driver. I was in and out in under two hours and he was able to answer all my questions. Overall, I would be more than happy to come back if I had the option I was in and out in under two hours and he was able to answer all my questions. Overall, I would be more than happy to come back if I had the option to get another vehicle with them. More

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Dealership was clean & neat & had what we wanted. Salesmen were nice. Talkative & caring took care of our needs. Salesmen were nice. Talkative & caring took care of our needs. More

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We had nothing but a wonderful experience purchasing our new Ford Explorer. Jeff Hamilton was our salesman and he was excellent. We didn't feel pressured during our first visit and everyone was so profess new Ford Explorer. Jeff Hamilton was our salesman and he was excellent. We didn't feel pressured during our first visit and everyone was so professional and nice. We ended up ordering from the factory to get the options that we wanted. Jeff was in communication the entire time. They were fair on the trade-in of our previous vehicle and the finance department was very informative and overall smooth process. This was our first experience with Long McArthur and we will be back. More

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Drove from western Kansas to Long McArthur because we were interested in seeing the 2023 Ford Tremor Maverick. Upon arriving we were greeted by Jeff Hamilton. Jeff was friendly and professional. We told were interested in seeing the 2023 Ford Tremor Maverick. Upon arriving we were greeted by Jeff Hamilton. Jeff was friendly and professional. We told him of our desire to see the Maverick Tremor and he took us to the vehicle for us to see. While we looked at the vehicle, he asked if we would be interested in seeing the interior and possibly taking it for a test drive. We said sure and he promptly went to get the keys and brought the truck to us near the sales area. We took the vehicle out for a short test drive and upon our returned he asked if we like the truck. We said yes and that we needed a moment to talk it over. Jeff did not pressure us but simply told us to take the time we needed. After we decided to purchase the vehicle, Jeff made the purchase process very easy. He also answered all the questions we had about the vehicle. Jeff also called on Niles Gridley to explain the appearance protection package in detail. Niles was very thorough with the protection package details as well as very pleasant. Once we were ready to see Alex Gershon, Jeff again was very attentive and had Alex come to us. Alex took us to his office where he too was very professional. He was thorough with all the financials and service contracts available to us for the vehicle were about to purchase. All in all, we were very satisfied with our purchase experience at Long McArthur and it was because of your team of professionals. Please thank them for us!!! We will definitely recommend family, friends and others to purchase their next vehicle at Long McArthur. More

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Everything was pleasant, the dealership was clean and the staff were knowledgeable and friendly. Perfect staff were knowledgeable and friendly. Perfect More

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Jeff Hamilton and Long McArthur were fabulous to work with on the purchase of our Lincoln Aviator. Very smooth transaction done mostly by text. Highly recommend. with on the purchase of our Lincoln Aviator. Very smooth transaction done mostly by text. Highly recommend. More

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I'd like to talk about how nice, clean, and organized the dealership was. The restrooms were just as clean as the rest of the building. The vehicles were well organized in the lot, it made it easy to compa dealership was. The restrooms were just as clean as the rest of the building. The vehicles were well organized in the lot, it made it easy to compare vehicles and accessories. The test drive was great with no pressure or time limit. Jeff Hamilton did a great job answering our questions. It was worth driving from Manhattan KS to Salina KS to get the truck that we wanted. More

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Made buying a truck from out of state easy best experience ever with long MacArthur experience ever with long MacArthur More

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UPDATE: After writing the review below I was immediately contacted by Long McArthur. Kevin Sander, the Sales Manager, arranged an suitable loaner and retrieved the truck from Rusty Eck Ford for service at contacted by Long McArthur. Kevin Sander, the Sales Manager, arranged an suitable loaner and retrieved the truck from Rusty Eck Ford for service at Long McArthur. Unfortunately, after several weeks of unsuccessfully attempting to repair the truck I asked to terminate the sale. Much to my surprise Long McArthur not only agreed to buy back the truck, they shipped another one in from Colorado as a replacement. I've had the replacement vehicle now for a couple of weeks and am very pleased with it. Kudos to Kevin Sander and Jeff Hamilton for working with me to get this issue resolved. I would by again from Long McArthur Original Review: August 11th 2022 I purchased a 2021 Ford F-150 Platinum with 10,500 miles on the odometer for OVER original sticker ($70K PLUS). Less than a week later the vehicle broke down. I called your Service Center, spoke with Scott, and was told I had to go to the end of the line and it would be at least two weeks or longer before they could even look at my truck you just sold me. I contacted my sales person, Jeff Hamilton, who along with his manager was able to arrange for my vehicle to be worked on and was provided a loaner. Kudos to Jeff as he has been very helpful and responsive. I returned the vehicle on August 17th and was informed on August 22nd it was all fixed and had been turned over to the detail folks for application of the protection package I purchased. GREAT!! I get a call on August 23rd vehicle is ready and I drive the one hour trip from Park City to pick up my truck. I had to ask for paper work on what was done as none was provided at pickup. I drove the truck home and didn’t even make it to my driveway before all the issues I brought it in for had returned. I called Scott at the Service Center once again and described what had happened and he assured me it was safe to drive. I then made a new appointment to bring it back for repairs that should have been completed the first go round. A short time after talking with Scott I took the vehicle to QuickTrip for gas and upon leaving the truck went into limp mode. I was barely able to make it the two miles home. I contacted Scott once again on August 24th to inform him I now had an undrivable vehicle. While Scott was sympathetic, the only solution he would provide was a loaner and instructions on how to call Ford Roadside to have my truck towed to one of the two local Wichita Ford dealerships. So now my new truck is setting at Rusty Eck Ford waiting until at least September 13th to be looked at according to them and I have a base model XLT to drive which was basically what I traded in. I find it unfathomable that this is an acceptable way to treat a brand new customer. Other Issues: Truck was advertised as having BlueCruise . . . it did not. I asked it be updated per Ford memo of 01/27/2022 for 2021 F-150 models with the Ford Co-Pilot360™ Active 2.0 Prep Package. Tech installed one Power-Up update to version 2.8.2 but did not test if BlueCruise was functioning which it is not. I repeatedly told Scott and Jeff there were numerous codes on the vehicle and visible in FordPass Connect. Tech only found a single PCM code and either didn't bother to scan the other modules or just ignored the codes. I do NOT recommend Long McArthur Ford . . . . More

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