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Jeff Hathcock
Jeff Hathcock at Germain Lexus of Easton

Jeff Hathcock | Page 3

Service Advisor

Germain Lexus of Easton

4130 Morse Crossing
Columbus, OH 43219

4.9
164 Reviews
4.9

164 Reviews

Write a Review

164 Reviews of Jeff Hathcock

May 09, 2026

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Employee Rating

Dealership was very accommodating offering customers a place to relax with drinks and snacks while vehicle was worked on. More

by bposey0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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May 11, 2026

Germain Lexus of Easton responded

Thank you for sharing your positive feedback about our dealership! We’re delighted to hear you enjoyed our comfortable waiting area. We look forward to serving you again at Germain Lexus of Easton.

May 08, 2026

Dealership Rating
Employee Rating

My agent was very personable and helpful. And my service was handled in a timely manner. I was pleased. More

by da55veed
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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May 11, 2026

Germain Lexus of Easton responded

Thank you for sharing your experience with our team! We look forward to your next visit to Germain Lexus of Easton. Take care, Daveed!

May 05, 2026

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Employee Rating

Everyone was knowledgable and helpful. I felt really at ease trading in my car. Preston took very good care of us. More

by QUANDA_NESBIT
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Preston Hutchins

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May 05, 2026

Germain Lexus of Easton responded

Thank you for your glowing review! We're thrilled to hear that you had such a smooth experience with Preston and our team. We hope you enjoy your new car, and we look forward to seeing you again at Germain Lexus of Easton!

May 03, 2026

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Employee Rating

The service dept was courteous and efficient. Howeber, I would like to have more perks since this is the 4th lexus i have leased. More

by DKENDRICK10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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May 05, 2026

Germain Lexus of Easton responded

We appreciate your feedback and your loyalty means a lot to us. We’ll pass this along to our team and keep it in mind moving forward. See you next time at Germain Lexus of Easton!

May 03, 2026

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Employee Rating

The service department is why I will be purchasing my next car from Lexus of Easton. More

by Gina.hoffer1234
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jorden Ford

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May 05, 2026

Germain Lexus of Easton responded

Thank you, Gina, for stopping by to leave Germain Lexus of Easton a wonderful review!

April 30, 2026

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Employee Rating

The service advisor and mechanic don't communicate with each other while serving your vehicle. The customer are left with the shortfalls for any misunderstanding and usually have to pay more money. Custome More

by lenairr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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May 04, 2026

Germain Lexus of Easton responded

We're disappointed to see this review, as we always want our guests to enjoy exceptional and communicative care. I will use your words to coach my team moving forward to ensure that we do a better job communicating both with each other and with our valued guests as well, but I also want to address your specific concerns, so please consider contacting me directly so that I may better assist you with whatever it is you need here. Best, Grant Garrison - Service Manager - (614) 383-4177

April 30, 2026

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Employee Rating

I love their valet service. I live 2 hours from Columbus so it works out More

by Jbmondo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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May 01, 2026

Germain Lexus of Easton responded

Thank you for spreading the word about our valet service. We're glad it's made things convenient for you! Looking forward to the next opportunity we get to be of service.

April 28, 2026

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Employee Rating

Always very attentive and rep provides great customer service as well as input from the mechanics. More

by gaapanther
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Apr 29, 2026

Germain Lexus of Easton responded

Thanks so much for the review. We look forward to your next visit to Germain Lexus of Easton!

April 24, 2026

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Employee Rating

Pick up and delivery of vehicle was seamless and effortless. Communication was also on point and there were no issues with the service that was provided. I would recommend the dealership for service More

by RSBHEART
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kevin Courtright, Joshua Barnes, Kevin Daniels, Donna Mogavero, Ashley Hornung, Jorden Ford , Dennis Cox, Nathan Spencer

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Apr 27, 2026

Germain Lexus of Easton responded

Thank you for the glowing endorsement of our Germain Lexus of Easton team, we are so happy to know you are satisfied with our 5-star service! We hope to see you again!

April 17, 2026

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Employee Rating

From the time I drove in until I left I was treated with respect and was shown concern for my auto. Great job. More

by larry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joshua Barnes, Kevin Daniels, Ashley Hornung, Jorden Ford

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Apr 17, 2026

Germain Lexus of Easton responded

Larry, it makes us smile to hear you felt valued throughout your whole visit! Thank you for choosing Germain Lexus of Easton and sharing your feedback.

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