The glass repair service replaced my glass with a
defective one, but their customer service was excellent. However, this completely disrupted my plans.
defective one, but their customer service was excellent. However, this completely disrupted my plans.
More
by junui
Verified Customer
Verified Customer
Service Price Transparency
May 26, 2026 -
Germain Lexus of Easton responded
Thank you for bringing this to our attention. We apologize for the issue with the glass replacement, but we're glad our team provided excellent customer service. We'll make sure to address this internally. If there's anything else we can do to assist you, please don't hesitate to reach out. Thank you, The Germain Lexus of Easton Team
Germain Lexus has always taken great care of my service
needs and Jeff Hancock is the best.
needs and Jeff Hancock is the best.
More
by JOANHAVEY
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Bob Havey
May 18, 2026 -
Germain Lexus of Easton responded
Joan, thanks so much for the 5-star review of Germain Lexus of Easton! Jeff will appreciate your kind words.
Was very nice they made sure my car was in perfect
condition the service was amazing
condition the service was amazing
More
by kmani
Verified Customer
Verified Customer
Service Price Transparency
May 18, 2026 -
Germain Lexus of Easton responded
It was our pleasure to assist you. Thank you from all of us here at Germain Lexus of Easton!
Great to work with.
Donna is the absolute best!! Always friendly and knows exactly what needs done!
Donna is the absolute best!! Always friendly and knows exactly what needs done!
More
by wbirch
Verified Customer
Verified Customer
Service Price Transparency
May 15, 2026 -
Germain Lexus of Easton responded
Thanks so much for sharing your kind words for Donna at Germain Lexus of Easton!
Great service, always kept me up to date on progress and
items needing attention. No issues at all with this service advisor or the crew that worked on my vehicle.
items needing attention. No issues at all with this service advisor or the crew that worked on my vehicle.
More
by JMILLER
Verified Customer
Verified Customer
Service Price Transparency
May 15, 2026 -
Germain Lexus of Easton responded
We are grateful for your 5-star review! It's wonderful to hear that our team kept you well-informed throughout the process. Safe travels! -The Germain Lexus of Easton Team
Great dealership, beautiful cars they always remind you
when it’s time for servicing and also great people . I love how you receive as a customer.
when it’s time for servicing and also great people . I love how you receive as a customer.
More
by CHRISTI.ODUM
Verified Customer
Verified Customer
Service Price Transparency
May 13, 2026 -
Germain Lexus of Easton responded
Thank you for sharing your feedback with Germain Lexus of Easton! It's great to hear that you're in good hands with our team, Christi.
I was met by a service representative upon arrival.
She collected some information and explained the procedure. I was escorted to the waiting room where I waited in comfort for the work to be complet
She collected some information and explained the procedure. I was escorted to the waiting room where I waited in comfort for the work to be completed. Work took a reasonable amount of time.
More
by ken5544
Verified Customer
Verified Customer
Service Price Transparency
May 13, 2026 -
Germain Lexus of Easton responded
Thank you for choosing Germain Lexus of Easton! We're happy to hear you had a smooth and comfortable experience with our team. We appreciate your feedback and we hope to see you again down the road, Ken!
Jeff was great and always takes great care of my car!
I really appreciate all the people at the service department
I really appreciate all the people at the service department
More
by rudysmom1234
Verified Customer
Verified Customer
Service Price Transparency
May 11, 2026 -
Germain Lexus of Easton responded
Thank you for sharing this wonderful feedback about Jeff and our team! We appreciate your business and we hope to see you again at Germain Lexus of Easton, Rudy.
Dealership was very accommodating offering customers a
place to relax with drinks and snacks while vehicle was worked on.
place to relax with drinks and snacks while vehicle was worked on.
More
by bposey0
Verified Customer
Verified Customer
Service Price Transparency
May 11, 2026 -
Germain Lexus of Easton responded
Thank you for sharing your positive feedback about our dealership! We’re delighted to hear you enjoyed our comfortable waiting area. We look forward to serving you again at Germain Lexus of Easton.
My agent was very personable and helpful.
And my service was handled in a timely manner. I was pleased.
And my service was handled in a timely manner. I was pleased.
More
by da55veed
Verified Customer
Verified Customer
Service Price Transparency
May 11, 2026 -
Germain Lexus of Easton responded
Thank you for sharing your experience with our team! We look forward to your next visit to Germain Lexus of Easton. Take care, Daveed!
Dealer Reviews
Cars for Sale
Dealer Log In
