Jeff Hughes
Jeff Hughes at BMW of Westlake
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Jeff Hughes | Page 8

Service Manager - Middleburg Hts.

BMW of Westlake

24690 Sperry Drive
Westlake, OH 44145

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4.9
88 Reviews
4.9

88 Reviews

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88 Reviews of Jeff Hughes

June 24, 2020

Dealership Rating
Employee Rating

Too good service. Right on point. They don't waste money on unnecessary stuff that might not need fixing. I would recommend this dealership anytime. More

by KARTHEEK811
Recommend Dealer
Yes

Other Employees Tagged: Christian Gufreda, Cassie Thadeus

Jun 25, 2020

BMW of Westlake responded

Thanks for giving the Service department at BMW of Middleburg Heights a fantastic review!

May 31, 2020

Dealership Rating
Employee Rating

I had a problem that was causing one of my tires to thump when I was driving to BMW Middleburg Heights for another reason. They quickly discovered that my tire had picked up a clump of road tar. They cleaned More

by cedarhank
Recommend Dealer
Yes

Other Employees Tagged: Christian Gufreda

May 31, 2020

BMW of Westlake responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing BMW of Westlake, we look forward to having you as one of our valued customers for many more years to come!

May 07, 2020

Dealership Rating

Valet Service That was a great experience. A driver came to my house in a loaner car and took my car in for Service then brought it back. Amazing. Easy service ever More

by The Faulkners
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Brittaney Quick, John Cordell , Christian Gufreda, Nate Lieb, Jim Strunk, Cassie Thadeus, Carl Whelpley

May 07, 2020

BMW of Westlake responded

Hi Faulkners, Thank you for choosing BMW of Westlake, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

April 30, 2020

Dealership Rating
Employee Rating

Problems eventually arise These guys have a great team. I went in for an alignment and they let me know i had other issues i had to deal with first and they didn't charge me fo More

by TYCLAIR95
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Cassie Thadeus

Apr 30, 2020

BMW of Westlake responded

Hi, Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

April 24, 2020

Dealership Rating
Employee Rating

Very disappointed charges on the high end above my budget of 2 lights out on back of car and lighter fuse replacement oil change l was okay with with a grand total of $318.23 and l made a mistake by going he More

by PERRIESANGHA
Recommend Dealer
No

Other Employees Tagged: Christian Gufreda

May 12, 2020

BMW of Westlake responded

Hello, Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please feel free to reach out directly.

April 14, 2020

Dealership Rating
Employee Rating

Cassie is fabulous! Cassie in service, and her boss, personally great us on every occasion and immediately offer great solutions to the service questions we ask. World Cl More

by TIGASC84
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Cassie Thadeus

Apr 14, 2020

BMW of Westlake responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! . We will share your comments with Cassie and the rest of our team, and we look forward to working with you again.

March 26, 2020

Dealership Rating
Employee Rating

The staff is always friendly, kind, and professional. Work on my vehicle was completed in timely manner. Service department at BMW Middleburg Heights feels like family! More

by JWOLF30
Recommend Dealer
Yes

Other Employees Tagged: Christian Gufreda, Cassie Thadeus

Mar 26, 2021

BMW of Westlake responded

Jwolf30, we're glad to hear you enjoyed your visit.

March 06, 2020

Dealership Rating
Employee Rating

Long Time Returning Customer Consistently good performance. We have been purchasing and servicing our vehicles for more than 10 years from them. I've lost track, but I think we More

by GAStrongsville
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jerry Mancini, Adam Moon , Christian Gufreda, Fred Palmer, Jim Strunk, Cassie Thadeus

March 02, 2020

Dealership Rating
Employee Rating

Inspection for damage on car I had to come in for an inspection on dmage for my car, everyone was very friendly and helpful. Thank you for the assistance and pleasant experience! More

by TIM.DANTIN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Cassie Thadeus

December 16, 2019

Dealership Rating
Employee Rating

Excellent Service The service team at BMW of Middleburg Hts. did a great job taking care of an emergency service. I would highly recommend this service center and have More

by s14mohr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Christian Gufreda

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